Evie & Sam were excellent in dealing with me as an 85 year old trying to choose a pair of trainers. They were patient and efficient. I signed up as a Member and will probably go again. Pity that H... See more
Company replied
Location
Switch locationNewborough 84-85, YO11 1ET Scarborough, England, GB
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Online ordering for Click & Collect at my local store was very easy. However when I hadn't heard anything about collecting my order after a week, I rang the store who confirmed that my order had been... See more
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Today we were served by a lovely guy called David. He was so helpful and gave us lots of advice about which walking boots for a Duke of Edinburgh expedition. He was very patient and kind (hunting dow... See more
Company replied
Ive been into Go Outdoors today and been thoroughly well looked after by M Hayle Bei, made my visit easy, nothing was too much trouble, the staff here are fabulous. Its nice to feel like a valued c... See more
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Company details
About GO Outdoors - Scarborough (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Newborough 84-85, YO11 1ET, Scarborough, England, United Kingdom
4.6
Excellent
114 reviews
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This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Scarborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Always very helpful but never pushy
Always very helpful but never pushy. Lots of good advice on tent choices. Help choosing our camping accessories. Just nice to have someone to spend the time and offer advice.
June 28, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Staff where helpfull friendly and…
Staff where helpfull friendly and knowledgeable. Syrona assisted me in finding everything I needed and gave helpful advice.
June 21, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Like,Sam and Syriana are excellent!
Luke ,Sam and Syrona went beyond to serve us today. Luke went through numerous boxes of stock to find me a pair of Brasher shorts in the right size before being told they were on the dummy in the window. They were all helpful ,enthusiastic and cheerful. I ended up buying two pairs instead of the one I went in for, Don’t know what you are paying term but it’s not enough!
June 16, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We visited the Scarborough store today…
We visited the Scarborough store today with the intention of purchasing some new walking shoes for myself.
I spotted a pair of Merrell that I liked and asked the assistant, Luke, what size they were.
They were my size so Luke got me the other shoe.
Whilst I was waiting I looked on my phone to see how much the shoes were at other outlets and was surprised to see them approximately £30 cheaper at an alternative supplier.
Tongue in cheek I asked Luke if he could match the price, which he replied yes that’s no problem and if you have a Go Outdoors account, which we do, you can get an additional 10% off.
I couldn’t believe my luck as Luke had helped me save ~£40.
I cannot recommend Luke and the Go outdoors team highly enough for their exceptional customer service. Thank you
June 6, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent very helpful staff!!
May 31, 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great Service from one of Go Outdoors…
Great Service from one of Go Outdoors smaller stores in Scarborough! Staff friendly and helpful both Eevee and David helped as best they could. A rucksack on a very high display which wasnt easy to get to!
June 3, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great experience
We just called in to the Scarborough branch of go out doors on the off chance of purchasing a pop up tent .we were approached by a helpful young lady named sam .who said there wasn't any in store and that she could order us one directly to our home in stoke on trent.
May 22, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Good knowledgeable staff who were more…
Good knowledgeable staff who were more than willing to help and friendly throughout my visit.
May 27, 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Just what I wanted.
Just happened to find exactly what I was looking for, and the sales assistant was very helpful in getting me the best price by joining your club and receiving the full discount. Very satisfied.
May 26, 2025
Reply from GO Outdoors - Scarborough (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks to Sam & David for your help…
Thanks to Sam & David for your help today
Very friendly and helpful, great work
May 23, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Scarborough (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Sam and syrona were great very friendly…
Sam and syrona were great very friendly and helpful 👍 fast and efficient saved me alot of money
May 14, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful and knowledgeable assistance.
Was looking for a pair of hiking shoes and received very helpful assistance from David, who enabled me to select the type I was looking for.
May 13, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service by David who was…
Great customer service by David who was very helpful whilst I was choosing some Merrell walking shoes, he ordered them for me, with a home delivery, also explained and opened a loyalty for me.
May 11, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Went to the gooutdoors store in…
Went to the gooutdoors store in Scarborough looking for folding chairs.found exactly what I was looking for.with help from the staff who were very helpful and courteous excellent service
May 7, 2025
Reply from GO Outdoors - Scarborough (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Very helpful staff and good choice.
May 7, 2025
Reply from GO Outdoors - Scarborough (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service, patient, honest and knowledgeable staff whilst I decided what walking boots to buy. Highly recommended. Particular mention to Luke and Sam.
April 23, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Person serving me was polite and made…
Person serving me was polite and made my order quickly and efficiently. Item only available in store but not in stock so had to be ordered. Why use Evri as a courier? Box arrived battered but item inside was intact.
April 26, 2025
Reply from GO Outdoors - Scarborough (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent service and value
Excellent service and a great deal on Scarpa walking boots
April 25, 2025
Unprompted review
Reply from GO Outdoors - Scarborough (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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