GO Outdoors - Scunthorpe Reviews 

2,531
TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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Rated 5 out of 5 stars

Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more

Company replied

Rated 5 out of 5 stars

I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more

Company replied

Rated 5 out of 5 stars

Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Go Outdoors, thanks especially to Nicky on the till. I was very undecided about what I wanted to buy and ended up going back and forth to the till several times, which I ap... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,531)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Jake TOP CUSTOMER SERVICE

Called into the store on a Saturday looking to buy a couple of lounge chairs and an 12v air pump. After asking a member of staff (Jake) for help in locating the pump he advised me on different types to ensure I chose the correct one then he sorted the chairs, carried all items to the checkout, opened a new till as there were people waiting, after serving a couple who were waiting he then served me and carried the items out to my car.
What a really great guy, from first asking for help he made sure I got total assistance throughout and in such a professional but very very pleasant, happy manner
10 out of 10 Jake, thanks again sir

July 25, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’m about to start a sponsored walk

I’m about to start a sponsored walk for charity over several days, and was looking for walking shoes or boots that would be suitable and not too heavy as it’s going to be hot while I’m walking. Lisa, offered to help me, she advised me and then brought out some walking shoes to try. I’m really happy with the pair I bought, Lisa’s help was great. I hadn’t used Go Outdoors for a while, but will definitely go again when I need something else.

July 24, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy was super helpful when I came into…

Amy was super helpful when I came into the store to get my parcels today. She was extremely quick and efficient. After she even showed me where some sale hats were after I mentioned I might be in the market for a new hat.

July 24, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely staff

Amy was very helpful today when i was looking for some trousers I had saw online but couldn’t find them in store. Nicky was a delight on the tills.

July 24, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited the Scunthorpe store recently…

I visited the Scunthorpe store recently to collect an on line order, a pair of walking shorts. The colour wasn’t as described so I had to return them. The two ladies at the Customer Services desk, Jo and Nicky, were exceptionally helpful, issuing a refund straight away and advising on similar shorts from the extensive choice in the store which I might like to try. I found a perfect pair. I got a discount too with my new Go Outdoors Membership Card. Thanks to Jo and Nicky’s their helpful advice my visit to the store was very pleasant and a success :)

July 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly shop assistants that knew the…

Friendly shop assistants that knew the products and were knowledgeable and helpful.

July 21, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camping ft. Nicky the cashier

Recently planning to go on regular camp trips with a group and found some perfect starts for it all with reasonable pricing, even better with the membership card. Nicky was very sweet and funny while checking out items, lovely to chat to and easily approachable
#NumberOneNickyFan

July 23, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Thanks Sue!

Bought shoes, watershoes and kids waterproof trousers. Sue at Scunthorpe went the extra mile to check out our confusing discount card. Thanks!

July 23, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kerry was very professional and helpful…

Kerry was very professional and helpful advising about renewing the members card and blue light discount. Customer service at its best

July 16, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from the lovely Carol…

Excellent service from the lovely Carol who helped me find new walking shoes.

July 22, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well stocked store

Well stocked store. Very friendly and helpfull staff,especially Nicky.

July 22, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Productive visit

Came in today for something specific, asked a staff member - Jake - and he was very helpful. Productive visit 😊

July 22, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was great

Carol was great. Really helpful, really nice

June 21, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was really helpful

Carol was really helpful, I didn’t know which hiking boots to get and she was kind enough to help me. And she was really nice

July 20, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Waited 2 weeks for confirmation of…

Waited 2 weeks for confirmation of delivery to store. Visited store when passing, items delivered to store within 3 days. Nobody thought to let me know they was ready to collect. Very poor.

July 6, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for taking the time to leave your review.

We are sorry to hear about your recent order experience with your Click & Collect order. We appreciate how frustrating it must have been to wait two weeks for a collection notification, only to discover that your items had actually arrived in store just a few days after placing your order.

We understand that customers rely on our collection updates to know when their orders are ready, and I am sorry that this communication appears to have fallen short on this occasion. This is not the level of service we strive to provide.

We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.

Kind regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was absolutely amazing excellent…

Sue was absolutely amazing excellent customer service 👏

July 20, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great store!

A great store. Staff very friendly and helpful. Special mention to Jake who was very knowledgeable and patient with me when I was trying to buy the right patio gas bottle for my fire pit and basically didn't have a clue!

July 17, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liv the advisor was excellent.

Liv the advisor was excellent.
Liv was very informative about tents , not pushy and listening to our needs and answered all our questions and more.
Excellent service and we will now be buying a tent from here due to this service.

July 19, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Getting ready for Helvelyn :)

I went to the Scunthorpe store today to buy walking boots. I was helped by Jane who advised on my choice, brought the size I needed and a box of socks to help me make sure I had the right size. Then Jane took all my clothing I was buying to the tills for me. Jane was fab! Then at the till, we were served by Nicky who was helpful, chatty & polite. From start to finish, we had the best service - thank you Nicky & Jane :)

July 19, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really well stocked and priced incredibly competitively.

Really well stocked and it seems that GoOutdoors are back this summer, prices to rival the big online sites but with staff to advise and product to take there and then. Special shout out today for Nicky who couldn't be helpful enough, taking a load of stuff for me to put behind the tills as I was struggling, doing a price match and then sorting a change of house number on my card.

Really impressed by the staff and service.

July 18, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

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