GO Outdoors - Scunthorpe Reviews 

2,531
TrustScore 5 out of 5

4.9

Dudley Road, DN16 1BA Scunthorpe, GB


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Rated 5 out of 5 stars

Sue was amazing helped sort out the free pillow for my camp bed too. Very pleasant friendly and professional in equal measures. Couldn't have asked for better customer service experience. The managere... See more

Company replied

Rated 5 out of 5 stars

I had an issue with an item ordered online from Millets. The item delivered was not as advertised. I called the helpline and after 18 minutes got through to a chap who really couldn't help so advised... See more

Company replied

Rated 5 out of 5 stars

Sue was absolutely brilliant, went above and beyond to help and make our shopping experience as easy as possible. She’s a real credit to the store and made my day with her excellent customer service.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience at Go Outdoors, thanks especially to Nicky on the till. I was very undecided about what I wanted to buy and ended up going back and forth to the till several times, which I ap... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Scunthorpe

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Dudley Road, DN16 1BA, Scunthorpe, United Kingdom

  • 01724 708226

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,531)

35,496 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rush visit!

Rush visit to the shop to get camping essential clothing, helped by Jane who was lovely and made it a pleasant stress free experience , suggesting items and checking stock.

July 18, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service in Scunthorpe as usual

Great service in Scunthorpe as usual. Reminded us about the Blue Light discount, which I always forget, so many thanks. Served by Danni, lovely friendly service 😀

July 18, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

paul is an absolute credit to go…

paul is an absolute credit to go outdoors, was so helpful in finding me the perfect shoe to fit my foot, couldn’t be more grateful

July 16, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always very helpful when come in for…

Always very helpful when come in for parcels had excellent service today from carol.

July 17, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Carol was incredible

Carol was incredible. She came all the way over from the other side of the store to help. We wanted a tent for a trip and for the future. She explained the options and the real price of each option(which is rare) she explained all the extras that would help with no pressure. go out doors is definitely the place for camping gear at a reasonable price. Thanks Carol. We will be back to get the full kit soon.

June 3, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Waterproof coat

My dad came in today for a waterproof coat, Jo came over to ask if he needed any help, and she was very informative, friendly, and helpful.

Then at the till, Nicky was brilliant too.

Thank you very much

July 15, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service at Scunthorpe store

I recently purchased a tent online and had a nightmare experience.
The order was never processed and after 3 phone calls to customer services who weren't very helpful I eventually managed to get my order but only from the help of the staff in store.
Scunthorpe store staff, they were fantastic.
A massive thank you to Anna and Josh who delivered excellent customer service. They went above and beyond for me to get my order sorted to make sure I got it in time.
They are a credit to the store.
Also thanks to Nicky who served me and helped with the membership that wouldn't work. She got that sorted quickly.
They all helped make a stressful situation better.

July 15, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very Impressed with Go Outdoors Scunthorpe

We turned up with less than an hour to closing, bad timing I know, It made no difference to the staff at all, Robyn helped us, she was brilliant, fun, chilled and knew her stuff, we wanted to start a new set up, chose a 5 man air tent, Berghaus, a full size picnic table and a kitchen set up, the prices already matched or bettered amazon, with the £5 membership card, so the card immediately pays for itself, no brainer, then because the picnic table and kitchen were on a bog off, we saved another £50 odd quid, great place to shop, great people, they leave you to it, so no pressure but they are there to help and advise, I would highly recommend a visit you get to see all the main purchases like tents and basic equipment set up, so you know exactly what you are getting and headroom etc.. so pleased we went.

July 13, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic interaction

Thank you Max for pointing in the right direction for the products I wanted, had a great chat with you and left happy, also thanks for the paddleboard locations, will try them soon
Keep enjoying the outdoors

July 14, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Liv at Go Outdoors Scunthorpe was very…

Liv at Go Outdoors Scunthorpe was very helpful and kind, great service 👏

July 13, 2026
Unprompted review
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Reply from GO Outdoors - Scunthorpe

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service instore today

Fantastic service instore today. Some of the friendliest most helpfull staff ive come across. My local store is derby .this smaller local store had more friendly staff and a genuine interest in the customer 👌

July 12, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul was very helpful and friendly at…

Paul was very helpful and friendly at the till

July 12, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We have made two visits to the…

We have made two visits to the Scunthorpe store with roughly four months between. On the first occasion Maxine assisted is and today it was Hannah. Their advice, built by years of experience outdoors, was frank, insightful, critically informed and very polite. Customer service excellence is what we were lucky enough to receive, to the extent that tomorrow I will be purchasing my Burghaus 400 air and all the necessary equipment as we start our outdoors holiday future. They sold the idea, the dream and now the equipment and we are delighted. Thank you ladies. Best. Rob Parry and Amanda Meadows

July 12, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jane was polite and asked if we needed…

Jane was polite and asked if we needed any help we asked for sale items and she showed us where they were .she was helpful with finding the right sizes .

July 12, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Friendly polite staff and to make it…

Friendly polite staff and to make it even better they had the OEX ultralite chairs in stock and on offer at buy 1 get one half price. It was just a little bit hot inside the shop.

July 12, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff I encountered proved to be…

All staff I encountered proved to be very knowledgeable answering the questions and enquiries that I posed.
I would certainly recommend Go Outdoors and I'm already planning my next visit.
Thank You.

July 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped me choose some walking…

Paul helped me choose some walking shoes/ trainers.
I have mobility issues and wear heal lifts etc. He recommended certain makes and gave me different options and ideas .
Overall friendly and helpful despite the roasting temperature
Thanks Paul

July 10, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kurt was very helpful in finding me a…

Kurt was very helpful in finding me a pair of reasonably priced walking boots. Thank you

July 10, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

I don’t know what happened to my order

I ordered a rucksack to take on holiday with a click and collect from Scunthorpe store, when I received the email order confirmation it stated I would receive an email when my item was ready for collection, the email never arrived so I went on my holiday and just as I returned I got notification on a refund. I have no idea if my item ever arrived in store or not. An extremely poor service.

June 12, 2026
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Thank you for your feedback.

From investigating your order, we can see that the wanted rucksack was in stock and ready for collection at the chosen store, however, you did not receive the email notification to advise this. We understand this meant you were unaware that your order was ready, and we sincerely apologise for the inconvenience caused. This issue has been raised and is currently being investigated further.

A refund was issued on the 28th of June and should be visible in your account.

We hope that you will choose to purchase from GO Outdoors in the future to provide us with the opportunity to improve upon this experience.

Kind regards,
GO Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful staff

Extremely helpful staff. Went in to exchange my gas bottle which was still connected to my van. My poor preparation meant that my toolbox was not with me. Kurt quickly stepped in to help and got everything sorted - going above and beyond. Much appreciated thank you Kurt 🙏

July 9, 2026
Unprompted review
GO Outdoors - Scunthorpe logo

Reply from GO Outdoors - Scunthorpe

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

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