GO Outdoors - Shrewsbury (Express) Reviews 

672
TrustScore 5 out of 5

4.8

6/7 Mardol Head, SY1 1HD Shrewsbury, Shropshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more

Company replied

Rated 4 out of 5 stars

It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more

Company replied

Rated 5 out of 5 stars

One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more

Company replied

Rated 5 out of 5 stars

I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Shrewsbury (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom

  • 01743 290686

4.8

Excellent

TrustScore 5 out of 5

672 reviews

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4.8

All reviews

(672)

35,893 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Boot Fitting

I was very pleased with the boots I purchased at Go Outdoors in Shrewsbury on the 1st May ( more importantly so was my wife with her new boots).
We received excellent expert advice from Laura who took time and great care to ensure that we bought the best boots that suited our needs and that they fitted properly.I was undecided between a size 8 and 9 but after trials on the ramp at Laura’s suggestion I opted for the larger size which fit perfectly.
Well done Laura and many thanks from us both.
Richard and Elizabeth Shortridge

May 1, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff at go outdoors at pride hill

The staff at go outdoors at pride hill, Shrewsbury are fantastic.So very helpful.

May 3, 2025
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great store as always

Great store as always, extremely helpful staff who knows their stuff,keep up the good work 👍🏻

May 4, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Elin was extremely helpful.

Elin was extremely helpful fetching different walking trainers and different sizes until I found the best pair.
I really appreciated her advice, my trainers have been great, I am glad I went with the bigger size. Thank you!

March 15, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful knowledgeable and friendly staff

The staff at Shrewsbury Express Kris and Lilly were very helpful and friendly. They advised me about the different waterproofing levels and treatment methods for my walking shoes to keep them at their best. I am very happy to recommend the store and will continue shopping at GO Outdoors.

April 24, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good service

Easy transaction.Staff were courteous and appeared to have a good knowledge of products and were people friendly.
I will go again

April 24, 2025
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Highly Recommend

Popped in to ask a few questions and to get help making my mind up with which tent was for me. What started off as a few questions ended up with me leaving with a new tent in hand. The professionalism and knowledge of the chap who served me was second to none, he answered all my questions at ease, even made me think of a few things that I hadn’t thought of. I highly, highly recommend and won’t hesitate to buy from here again,

April 11, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service in Shrewsbury

Visited your branch in Shrewsbury. The assistant in the footwear department was very helpful & polite. He took me downstairs to complete my sale & even renewed my discount card with no fuss at all. Pleased with my purchase & I had a very positive experience. Thank you.

April 9, 2025
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Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just called in to get a sleeping bag…

Just called in to get a sleeping bag and Alex did a great job showing me through the best options and explaining the labelling. Happy Days, great store

April 12, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ian was very helpful and able to answer…

Ian was very helpful and able to answer all questions which I had regarding my purchase and helped make a balanced choice

April 2, 2025
Unprompted review
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Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All the staff were so helpful and…

All the staff were so helpful and especially one gentleman who had slot of experience with walks marathons etc Gave good advice

April 7, 2025
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go outdoors, Shrewsbury Centre, Ed displays excellent customer service

Imy wife and I went into GO outdoors in the center of Shrewsbury with the vague interest in replacing our walking shoes. The shop assistant Ed introduced himself and said could he help at first I said no it was once we had found some shoes that might be of interest we started to talk to him. He was very knowledgeable very helpful and not pushing to make a sale in any way in the end of my wife and I both bought shoes and we're very pleased with the level of customer service that he gave.

March 29, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff, speedy service.

April 2, 2025
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service, great peice

Ian served me and was knowledgable and helpful. Polite, friendly guy so came away happy with my purchase. Very competitive price for good quality shoe! Love this shop

April 1, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I needed advice and help in buying ladies hiking boots

I needed advice and help in buying a pair of ladies walking boots for my hiking trip to Nepal last November.
Ian at the Shrewsbury branch patiently helped me try on various brands and models as well as various sizes for the perfect fit. They needed to be waterproof with a good grip on mountainous terrain.
In the end we decided on Merrill boots which had to be ordered. They were perfect and ticked all the boxes, perfect fit, waterproof, comfortable and a good grip and a good price.
Brilliant service…thank you!

August 20, 2024
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional

Professional, courteous and helpful. Thanks Lilly.

March 22, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent, quick and friendly service from Lilly.

March 20, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in with my £5 off voucher

Went in with my £5 off voucher, great value buy plus quick and efficient service from Dan 👍

March 18, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Very helpful staff that are interested in their customers and getting it right for them. Also had the same consistent quality of good service about 2 months ago. Thank you

March 15, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kris and Dan were excellent

Kris and Dan were excellent. Very informative when buying shoes and helpful with the new members card. Great. 14/3/25

March 14, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

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