GO Outdoors - Shrewsbury (Express) Reviews 

672
TrustScore 5 out of 5

4.8

6/7 Mardol Head, SY1 1HD Shrewsbury, Shropshire, GB


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Rated 5 out of 5 stars

I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... See more

Company replied

Rated 4 out of 5 stars

It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... See more

Company replied

Rated 5 out of 5 stars

One word: Matt. He was amazing. We rock up half an hour before closing on a Sunday afternoon with what was probably his biggest challenge for a while... finding boots to fit me! I had already been els... See more

Company replied

Rated 5 out of 5 stars

I went to buy walking boots. I was served by Elin and Ed who spent well over an hour incredibly patiently and knowledgeably helping me make the right decision. I truly felt that their goal was to d... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Shrewsbury (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, United Kingdom

  • 01743 290686

4.8

Excellent

TrustScore 5 out of 5

672 reviews

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4.8

All reviews

(672)

35,992 reviews in the last 12 months

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Rated 5 out of 5 stars

Visiting your store today Laura was…

Visiting your store today Laura was very helpful & couldn't have done more for me. I had tried on a pair of Brasher zip off trousers on Saturday & returned to buy them sadly the size I wanted had been sold & there were no more. Laura checked other stores & looked how long an order to home would take. She even phoned the local Blacks store to check their stock.
After looking with her again she found the same trousers(I had seen them & thought they were cut offs) but without the zip off bottoms which I was more than happy to have.
So a very happy customer!

March 4, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dan was extremely helpful 👍

February 26, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful salesperson Kris steered me…

Helpful salesperson Kris steered me towards a choice of walking shoes within my price range and then explained the Member’s Club benefits to me. Shoes were discounted heavily and then on setting up the Club Card (£5 cost) cashier Laura told me of further discounts for National Trusts members. Total reduction was £45 even with £5 membership. Well done.

February 27, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Elin was very professional

Elin was very professional, friendly and polite, helped me find a great pair of walking shoes. Thank you.

February 18, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the great review.

Hopefully this 4 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking fo 100% water proof boots

I was looking fo 100% water proof boots
Didn’t know what to go for
Lilly answered all my questions and helped me pick a pair out

February 23, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, as ever.

January 21, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kris and Ed

We were served today by Kris and Ed, they were friendly, funny, honest, and very helpful.

February 20, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasant experience

3 staff on duty. Very helpful, polite, good humour.

February 3, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Shrewsbury store looking…for a ski coat/ warm jacket

Visited the Shrewsbury store looking for a coat suitable for Switzerland and colder weather and snow. Kelly helped me , sorted my Go Outdoor coat and served me with my purchase. Made my experience to store a good one, I'm not a slim size so felt conscious going in, but was made to feel welcome and helped to find the right jacket. Thank you Kelly . X

February 4, 2025
Unprompted review
GO Outdoors - Shrewsbury (Express) logo

Reply from GO Outdoors - Shrewsbury (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff at the Shrewsbury store

Staff at the Shrewsbury store, especially Laura, went out of their way to help with my purchase.
They were polite, cheerful + made sure I got the great deal I was hoping for.
My new coat, which was delivered to my home miles away, is perfect. Thankyou!

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer Servuce

Looking for a new pair of walking boots, I have to say Ed was exceptionally helpful and willing to spend the time to fully understand exactly what I was after and really needed.
Further assisted by Kelly and Will at the till, in the end my wife and I both ended up buying great value and comfortable walking boots.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

What service

What service. I am female with size 3.5 feet. Kelly went above and beyond to find me a pair o walking boots that fit perfectly. She knows her stuff.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful & easy

Very helpful, ordered an item to be delivered to another store nearer home. Very pleasant service. Thank you

February 2, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful staff without being pushy

The staff in this town-centre (Shrewsbury) shop give off a welcoming atmosphere, the store is well laid out, and in the footwear and boot section DAN was helpful, gave good advice and pointers, and didn't try to push a particular sale on me.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

I went in to buy a camping kettle and…

I went in to buy a camping kettle and look for some walking shoes. Elin served me and she couldn’t be more helpful. She explained what was available, how the sizes worked and if they didn’t have the size, they could get them in for me. I got exactly what I wanted and more. Chris also gets the thumbs up on the till.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Hang on a minute...£100 off a £140 down…

Hang on a minute...£100 off a £140 down jacket? What a great deal! So I paid my £5 to become a "member" and handed over the £40! Just as importantly, the staff were great, not pushy or in your face but polite and extremely helpful, particularly Kris, Laura and a young man who was really informative about camping gear upstairs. They're simply a credit to the company.

January 29, 2025
Unprompted review

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