GO Outdoors - Skipton (Express) Reviews 

227
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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Rated 5 out of 5 stars

I was greeted by the worker of the name Lizzie with a beaming smile and genuine joy to be apart of the GO outdoors community. She then helped me and my friends to find the perfect hiking essentials. O... See more

Company replied

Rated 5 out of 5 stars

Just started to enjoy some hiking leisurely and the process was made so much easier by the great employees. Especially Lizzie as she had such a great personality and expertise within the subject which... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied

Rated 5 out of 5 stars

Visited today for some new hiking/trecking shoes. What a pleasant experience. Served by Caitlin B who was very pleasant, helpful and knowledgeable on the products avaliable, all with a smile. After... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Skipton (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

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Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

36,278 reviews in the last 12 months

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Rated 5 out of 5 stars

Miranda was great!

Needed some walking shoes at a good price. GO understood the assignment! Miranda was great, I got my shoes and we headed to Bolton Abbey. Great shoes, great service!

January 28, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful.

Very helpful.

January 27, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop assist, great purchases

I had a very helpful shop assistant, Miranda, who listened to what I was asking for; she was friendly, respectful of my space, was straight forward in her advice and left me me make my choices and decide what and whether I wanted to buy.

I bought exactly what I needed for my trip to Spain, including waterproof phone bag, secure wallet for bank cards, an appropriately sized rucksack (for flight luggage and holiday use) and mini-padlocks for security. I was delighted also to find a top-quality duvet jacket with pockets for passport, wallet, phone etc.. Thank you for your service, Miranda.
I'm travelling light AND fully equiped!

January 23, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chloe was very helpful.

January 22, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely experience

Lovely experience. Amazing service from Alison.

January 19, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Emma Thank you for helping me purchase…

Emma Thank you for helping me purchase some items for your store

January 15, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great team

Great stock. Strong pricing. Very helpful team. Emma in particular was very helpful.

January 10, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service, great product, great price

Great service and advice on walking boots from Miranda.

January 11, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Miranda! 👍

Miranda was excellent, great service, knowledgeable on the products and made recommendations we liked. , stock in the shop was good, we got a great deal on boots and clothes

January 11, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A gem of a boot shop

We have been customers of GoOutdoors for several years and use the chain regularly for our out door needs. I bought a pair of walking boots for my wife thinking she would like them but unfortunately she did not so while in the dales we decided to call at the Skipton store and see what they could do to resolve the issue. They could not have been more helpful and we were able to try several boots before purchasing a pair of Scarpa boots after taking advice from Caitlin and her boss who were both extremely helpful. Thank you.

January 9, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks very much! Excellent

No nonsense service. Pleasant and prompt. The lady knew her products and within 10 minutes I had what I was looking for and was heading to the door. Shopping as it should be. Thanks a lot - Excellent. My apologies that I do not know the name of the lady who sold me the Merrell trainers.

December 17, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had bought some bridgedale socks and…

I had bought some bridgedale socks and and sadly picked up the wrong ones. The ones I wanted didn't have my husbands size. Miranda who was already dealing with two lots of people she still kindly volunteered to go and look for the socks as soon as she had finished. She came back with quite a few pairs which was fab as it enabled me to buy another two pairs for my husband.

January 9, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Miranda was extremely helpful. Very good service.

January 9, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful in my choosing the right…

Very helpful in my choosing the right product

January 3, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Professional, caring, knowledgeable store colleagues.

We popped into the shop in the hope of finding a suitable pair of walking boots for my partner to prevent him completing another walk in his steel toe construction boots (🫣).
We had no idea what would be a good option and requested two different pairs from Alison who also recommended we try on a third pair, which my partner was instantly sold on after trying them on. Alison wasn’t trying to upsell as the boots were cheaper. Her main concern was that my partner had the best option for his requirements. We spent the following day walking for 3.5 hours and the boots were comfortable, didn’t rub or catch on their foot once, they are delighted with them and it’s all down to the care and professionalism of Alison. Thank you.

December 30, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Above and Beyond Help at Go Outdoors Skipton

We had an absolutely fantastic experience at Go Outdoors in Skipton, thanks to Caitlin. After a long day of hiking, my partner was having some trouble with his boots, and Caitlin was just amazing. She was incredibly patient, super friendly, and made the whole process fun, even letting us try on what felt like all the hiking boots in the store until we found the perfect fit. Thanks to her, we left the store really happy and comfortable. Highly recommend visiting this store if you’re in Skipton and need outdoor gear! Very friendly and welcoming.

January 3, 2026
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Miranda

Excellent service from Miranda. She listened to our needs and helped us select the perfect coat.

January 2, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, thanks!

January 2, 2026
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

We called in to look at some new walking boots for my partner. A lady approached us and asked us if we were being looked after. We asked to see a few different pairs in the particular size and the lady, Miranda, went to get them. After trying on at least 4 pairs and needing other sizes to try, we settled on what we wanted. Pretty much a perfect transaction. The guy at the till was polite, upbeat and professional too so overall a great experience. Well done to Miranda and the helpful staff at Go Outdoors Skipton!

December 31, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and great service for our…

Very helpful and great service for our new walking shoes purchase. Thanks Miranda 👍

December 31, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

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