GO Outdoors - Skipton (Express) Reviews 

227
TrustScore 5 out of 5

4.9

Coach Street 1, BD23 1LH Skipton, England, GB


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Rated 5 out of 5 stars

I was greeted by the worker of the name Lizzie with a beaming smile and genuine joy to be apart of the GO outdoors community. She then helped me and my friends to find the perfect hiking essentials. O... See more

Company replied

Rated 5 out of 5 stars

Just started to enjoy some hiking leisurely and the process was made so much easier by the great employees. Especially Lizzie as she had such a great personality and expertise within the subject which... See more

Company replied

Rated 4 out of 5 stars

Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more

Company replied

Rated 5 out of 5 stars

Visited today for some new hiking/trecking shoes. What a pleasant experience. Served by Caitlin B who was very pleasant, helpful and knowledgeable on the products avaliable, all with a smile. After... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Skipton (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Coach Street 1, BD23 1LH, Skipton, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

36,278 reviews in the last 12 months

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Rated 5 out of 5 stars

Miranda was excellent!

Miranda was extremely helpful when I was buying some new walking boots and socks. She's clearly very knowledgeable and strikes an excellent tone with customers.

December 17, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Miranda was brilliant in recommending…

Miranda was brilliant in recommending what to buy for our son who’s off travelling. Her knowledge of the products was outstanding - and she was just generally wonderful- really couldn’t have been more helpful.

December 5, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Quality products

December 4, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and well informed

Miranda was very helpful when I was selecting a head torch today. She answered my questions which enabled me to choose.

December 3, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, good advice and knowledgeable,friendly staff. Thank you Miranda and colleagues
Mary

November 19, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

I was served by Miranda who was very helpful and knowledgeable. Came away with a new pair of hiking boots, new waterproof and some walking shoes, really happy with all of them. She took lots of time to make sure I had the right fit.

November 19, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star customer service

Called in to purchase outdoor shoes. Good selection and I tried a lot on before purchasing some.
What was outstanding was the customer service.
Being greeted warmly by Jamie, then having the time without pressure to try on all the shoes. I felt listened to (about what my needs were) and received good advice and suggestions from Miranda.
I was also shown some socks (salomon slim with bottom padding) that I purchased)-these are the comfiest socks I own now!

November 14, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I visited Go out doors Skipton looking…

I visited Go out doors Skipton looking for a waterproof jacket. Unfortunately there was nothing in the colours I was looking for, but the assistant, Miranda was very helpful and tried her best to help me.

I would recommend this store.

November 12, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Extremely helpful snd pleasant staff…

Extremely helpful snd pleasant staff who first retrieved my membership number and then helped with choice of coats, many thanks 👍👍

November 12, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service on Sunday 9 November

Great service on Sunday 9 November
In Skipton store the customer service
was very good the two members of staff were friendly and helpful.

November 9, 2025
Unprompted review
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Reply from GO Outdoors - Skipton (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quick

Quick, efficient polite service.

November 7, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My wife and I were in Go Outdoors…

My wife and I were in Go Outdoors Skipton this morning looking for waterproof trousers for me and boots for my wife. We were helped by Miranda who was able to point us in the right direction and give us appropriate advice. We always enjoy being looked after by friendly staff and were very happy with our purchases.

November 7, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the skipton store to buy a new…

Visited the skipton store to buy a new down jacket. Alison who assisted me, was really helpful and well informed, she guided me in the right direct. Would highly recommend a visit if you are after good outdoor gear and staff who know their stuff.

November 4, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thank you to Miranda

Big thank you to Miranda. Although I didn’t purchase anything she took the time and trouble to answer all my questions and I wouldn’t hesitate in recommending her and the outlet

November 5, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Skipton Go Outdoors - great customer service

Wanted to apply for a good outdoors membership card however was struggling to complete the application online. The lady in the Skipton store was very helpful and completed it instore so recieved the discount off our shopping straight away. A huge saving from the normal retail price.

October 18, 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Alison

Excellent service from Alison, friendly and extremely helpful, would definitely recommend a visit to this store if you are in the market for anything "outdoorsy".

October 20, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service and good price from a helpful young man in the Skipton shop.
The boots I bought seem fine so far though my last pair of Hitech leaked after a few months as the leather seemed to loose it's outer coating. I decided to give them another go so time will tell.

October 2, 2025
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Comfortable shop to browse. I found what I was looking for. Thank you

October 17, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent well informed assistance.

I came to this shop yesterday to find a suitable pair of walking shoes. I looked through the different types and found a pair . Miranda an assistant came to help me to find the correct size. The ones I had decided on weren't in stock in my size. There was new stock of a new range of the same shoe I tried them on they were perfect. Miranda was extremely helpful, and well informed. I was extremely happy with my purchase. Many thanks.

October 16, 2025
Unprompted review
GO Outdoors - Skipton (Express) logo

Reply from GO Outdoors - Skipton (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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