We needed walking shoes and walking trousers for our 12-year old, so we could hit the Dales and Malham whilst on holiday. Miranda was very attentive, knew her stock and suggested options without spend... See more
Company replied
Location
Switch locationCoach Street 1, BD23 1LH Skipton, England, GB
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See what reviewers are saying
The friendly sales assistant found my online order on her computer very quickly and handed over my parcel. I was impressed by her speed and efficiency, which has always been the case with the sales as... See more
Company replied
Helpful staff. Good selection of stock. Had just the walking shoe I needed to replace boot I first bought about 18 months ago. As I was buying a replacement for the previous item I was surprised... See more
Company replied
I was greeted by the worker of the name Lizzie with a beaming smile and genuine joy to be apart of the GO outdoors community. She then helped me and my friends to find the perfect hiking essentials. O... See more
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Company details
About GO Outdoors - Skipton (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Coach Street 1, BD23 1LH, Skipton, England, United Kingdom
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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As we entered the store Miranda…
As we entered the store Miranda helpfully guided us to the products we were looking for and processed our payment, whilst informing us of nearby places to see, cafes and narrowboat tours to do in the immediate vicinity of the store.
June 11, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Super helpful lady serving.
Super helpful lady serving.
Shop is still, however, not very appealing and dark. Poorly laid out too.
Great prices and service made up for it.
June 30, 2025
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Graham and Paul were extremely helpful
Graham and Paul were extremely helpful, giving us ideas for local walked and cafe’s. They steered us in the direction of the right garments we needed for our walking and cycling holiday.
Many thanks
June 24, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Alison a 5* shopping assistant
Alison the sales assistant was very helpful and informative. I bought 2 pairs of walking boots and there was no rush and the shopping experience was relaxing. I will definitely use this store again
June 23, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Very happy customer
I've reserved an Osprey hydraulics bladder online in the morning and it was ready for collection within couple of hours. I've picked it up the same afternoon. Miranda was very approachable, helpful and pleasant. Excellent customer service and the shop itself is superb.
June 19, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
This was a repeat visit for a different…
This was a repeat visit for a different product. Served by the same staff member (Miranda) who again was extra helpful and on top of her game.
Regards Geoff Smith.
June 18, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Customer confidence -
Having returned a pair of walking boots to the store Emma, could not have been more helpful. Her customer centric approach made the experience of claiming a refund seamless.
It's good customers service like this that makes loyal customers and a confidence to explore alternative products.
June 15, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Gem of a store
We entered the store and after a short while was approached by Miranda who offered us some assistance. What a helpful and pleasant person she was. Nothing was to much trouble even when we wanted an additional item that was not in stock she went out of her way to check stock etc before ordering the item to be sent to our home. Shop was very clean and tidy.
June 6, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent range of outdoor wear for…
Excellent range of outdoor wear for women, that doesn’t assume we’re all the top range of fitness! Good range of styles for all shapes and sizes.
Staff were knowledgeable, friendly and very helpful. Helped me find everything I needed.
June 11, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff
Graham was approachable and helpful, without being pushy. A lovely shop with cracking staff and the view out the window wasn't bad either! Gill Stew and Bonzo
June 10, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Excellent service from Miranda
Excellent service from
Miranda - she completely understood what I wanted and was helpful above and beyond.
Thank you
June 6, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
A good customer service for a change
A good customer service for a change, very friendly atmosphere and a great choice of products.
June 8, 2025
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
Visited to buy a new pair of walking boots. Fantastic service by Paul, he was so helpful and informative. I hate buying new boots as old ones are so comfy but he coached me through the experience!
May 7, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The team went above and beyond with…
The team went above and beyond with their service after we couldn’t find our go outdoors card. It was found by postcode and the correct discount applied
June 6, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
very Friendly and helpful
Small shop but well equipped.
Miranda was very friendly and helpful.
June 6, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Bought wrong size but really nice in letting me exchange for right size.
May 20, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service in Skipton Store
We had very good service from Graham in the Skipton store this morning where I bought a couple of pairs of walking boots.
June 5, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
1st time in the shop since it opened
1st time in the shop since it opened. Easily found what I was looking for. Good service.
June 5, 2025
Unprompted review
Reply from GO Outdoors - Skipton (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Skipton (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store and staff skipton
Ladies on the till really helpful, graham in the shoes bit was great, helped me get exactly what I wanted
May 25, 2025
Reply from GO Outdoors - Skipton (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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