I went into Go Outdoors Southport last week to look for a pair of walking shoe. I’d heard loads of good reports from my walking friends about the excellent service in the shop and the product knowled... See more
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Excellent customer service from Jen today 🙂 Was looking for an item that wasn't on the shop floor, Jen went in the back to see if they had any. Thank you Jen 🌟 Lovely welcoming staff, a pleasure... See more
Company replied
My score for this review was due to the expert help and advice afforded to me by Rory. He was knowledgeable and extremely helpful. I went in to purchase new hiking boots which I did. I'n addition I wa... See more
Company replied
Wonderfully thorough, efficient, and friendly. Jen was a devoted team player. Thank you for your time. *I don't give 100% on feedback. It's nowt personal 😊
Company replied
Company details
About GO Outdoors - Southport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
4/8 Tulketh Street, PR8 1AQ, Southport, United Kingdom
- 03443 876772
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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friendly & helpful when I came to collect tent I had reserved
Ben was Very helpful when I came to collect my tent had reserved
August 24, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
My salesperson Lorna
My salesperson Lorna, was very patient and helpfull.
I tried several pairs of shoes and Lorna's knowledge and advice was excellent.
August 8, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Rory top bloke
My girlfriend and I went in to go out doors to get some stuff for a festival. Rory helped us out massively, he was a very nice guy, seems to know his stuff
August 10, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Southport service was excellent Lorna…
Southport service was excellent Lorna was very helpful
August 8, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Couldn’t be anymore helpful 100%.
The staff in the Southport Branch not far from the train station were absolutely so helpful they really went out of their way to help me look + buy the items I needed, it made my day also bagging everything up so I could carry the items as I’m on crutches, very friendly, very helpful + very professional, he also updated my outdoors bonus card as it was due to run out, many thanks to the staff in go outdoors Southport near to the train station 👍.
July 22, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
No receipt, no problem
Had to return some walking boots after 5 months, unfortunately I no longer had my receipt. This was not a problem, Sam from the southport store found my purchase record and offered me a choice of full refund or like for like exchange. Fantastic service all around 👏
July 31, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Due to a technical problem (getting two…
Due to a technical problem (getting two left feet shoes) from Liverpool branch I went to my hometown store in Southport. Lorna and her team were fantastic and solved the problem without any qualms or issues. A excellent friendly service that is the standard I always get from your company
July 23, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Positive experience as always
Staff always helpful, especially gentleman called Rory. Helped me to choose a proper footwear for my sweaty feet. Positive experience as always.
July 24, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Will was so helpful
Will was so helpful. We bought 2 waterproof jackets and a pair of walking shoes
July 21, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southport
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lorna was so helpful!
Lorna was so helpful as I selected a rain jacket! She made good suggestions and helped me find just the right size for my needs. I always enjoy shopping at Go Outdoors as the products are good quality and the staff are helpful. Thanks, Lorna, for making this another good Go Outdoors shopping experience!
July 18, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great customer service
Had ordered online but order hadn’t arrived after 7 days and not in time for my sons trip to Snowden so pop into the Southport store, Lorna was very helpful and friendly. I was looking for gloves which they didn’t have on the shop floor the team went above and beyond to look in the storeroom for me and find them. Great customer service.
July 18, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Salomon Quest boots
Bought Salomon Quest boots to replace a very old pair of Scarpas. Ben gave great advice re sizing and what to watch for re comfort, as I have suffered from blisters in the past, which has always put me off hiking. Used them at the weekend for a 13 mile hike - no soreness and no blisters! Winner!
July 9, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff friendly welcoming and helpful…
Staff friendly welcoming and helpful good selection in store store well stocked clean.and tidy
July 8, 2025
Reply from GO Outdoors - Southport
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Needed to purchase a new watch so…
Needed to purchase a new watch so visited the Southport store. I was told the company had withdrawn the sale of watches and customers must go online.
Megan was very helpful both finding a suitable watch and doing the ordering for me.
Well done.
July 8, 2025
Unprompted review
Reply from GO Outdoors - Southport
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Southport
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from Will
Fantastic service from Will, very knowledgeable, professional and understanding. Great service from Ben too. Really appreciate your help gentlemen. I’m a very happy customer.
July 5, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing
Visited the Southport branch today as I wanted some camping chairs. Ben was fantastic. Went above and beyond to give an excellent service. Ben was super professional, knowledgeable and all in all a credit to your company.
July 4, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Helpful and friendly service
Sam served me and was very helpful and friendly whilst I selected my Berghaus Goretex jacket.
My first purchase from Go Outdoors and I'm sure to be back.
June 28, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Megan was very professional when…
Megan was very professional when dealing with my query. Repeatedly seeking product availability within shop and in warehouse.
Recommended contact the maker directly as the sandel was not available within Go Outdoors.
I left the store feeling a valued customer.
June 23, 2025
Unprompted review
Reply from GO Outdoors - Southport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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