Came here looking for a new pair of walking shoes and was helped by Gavin. What an extremely knowledgeable and helpful person. He took great care to give me advice and tailored recommendations to what... See more
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Location
Switch locationUnit 4 Saint Paul's Churchyard 98, EC4M 8BU London, England, GB
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I would like to express my thanks to Gavin at St Pauls branch. He was extremely helpful and patient indeed on my 1st September 2026 visit, providing a number of waterproof walking shoes for me to try... See more
Company replied
Went in on a whim, had a browse around but wasn't enthused by the colourways of the available walking shoes. However as I was considering leaving, I was approached by a store assistant - Gavin, who tu... See more
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Professional service by Gavin at St. Paul’s store, extremely helpful with measuring feet and advising which shoes would be suitable.
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Company details
About GO Outdoors - St Pauls (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 Saint Paul's Churchyard 98, EC4M 8BU, London, England, United Kingdom
4.9
Excellent
529 reviews
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Evie was excellent, pleasant, helpful and friendly!
I went to the St Paul’s London store today to buy my annual pair of Brasher country walking shoes, was served by Evie.
Evie was very pleasant, helpful, and friendly.
It people like Evie working in the store that makes me buy all my shoes from the Go Outdoors/ Blacks group.
I’ll be back!
February 25, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Gavin was the best ever
Gavin was the best ever, so helpful knowlegable and kind!!!
February 25, 2025
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Was served today by Zee in the shoe…
Was served today by Zee in the shoe department downstairs….
Very helpful and polite…
Would definitely be happy to be served again by him…
P.s Gavin did a good job of teaching him the ropes😊
Keep up the good work 👍
February 20, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
We visited the St Paul’s branch today…
We visited the St Paul’s branch today and were served by Evie who was super helpful and friendly in helping us find some suitable walking boots for my teenage son to wear on his DofE expedition. We had a very positive experience. Thank you Evie!
February 19, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Popped in to get new walking shoes for…
Popped in to get new walking shoes for trip the NEC show.
Edie was lovely and helpful. Pleased with shoes , good price and great service. Been a while since i bought from them , but happy to come back in the future
February 18, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Thanks a lot to Evie
February 18, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
A very helpful and polite lady called…
A very helpful and polite lady called Evie served us with a smile, my husband needed new walking shoes and when he asked about the sizes they had she quickly went and found a size 14 he requested. She even told me to wash the fleece I’d chosen inside out because the pile on the outside collected all the flick from other items if washed together.
February 16, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Hiking boots
Gavin in the downstairs shoe section was really helpful when I came in for Gore‑Tex walking boots . He gave clear advice, measured my feet for the right fit, and made the whole visit very smooth. The overall experience was very good, and I was especially pleased with the price‑match policy — I ended up getting my walking boots at a great price.
February 13, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Have just bot a jacket
Have just bot a jacket. Have a great service from Shah! Thanks!
February 14, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Alam and Tim were super helpful and…
Alam and Tim were super helpful and knowledgeable in helping me choose a self-inflating mat for my son’s Scout trip.
February 5, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
A fantastic in-shop experience!!
Went to get a pair of lightweight walking trainers. Gavin was both helpful and well informed and came up with some fantastic suggestions (I ended up getting a wonderfully light pair of Merrells). I also managed to pick up a new rucksack. A real reminder of the value of the in-shop experience - so much better than online!!
February 2, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Gavin really knows his stuff
Gavin really knows his stuff and was super helpful with finding me new walking boots. Thanks Gavin!
February 5, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Gavin provided excellent advice
Gavin provided excellent advice to me, whilst doing doing similar for 2 other customers. He had a thorough technical knowledge he shared in a straightforward way. He did this all in a very personable way. Full marks on all counts.
Graham Taylor
February 4, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Went into the shop for a pair of walking boots and was ably assisted by Gavin who measured my feet, helped advise on the correct size to get and also checked to see which other branches had the right size of gaiters which I was then able to purchase from the Tottenham Court Road branch. Gavin is very helpful and knowledgeable and I am very happy with my new boots and gaiters.
February 4, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I was served by Gavin who was busy with…
I was served by Gavin who was busy with customers but handled us all very well. I needed some proper advice which I have never got from other shops so well done Gavin.
February 4, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Looking for walking shoes and was…
Looking for walking shoes and was approached by Gavin who was very knowledgeable, measured my feet and gave some great advice on sizing…..what an asset to your store! I didn’t buy as you didn’t stock the shoe in a grey, but now know what shoe I want
February 2, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gavin couldn't have been more helpful…
Gavin couldn't have been more helpful when I was trying on walking boots. Lots of expert advice.
February 2, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service
Gavin was very helpful and informative. Sadly, I did not find the right walking shoes for me.
February 1, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Evie And Joel been a helpful and kind…
Evie And Joel been a helpful and kind attendant. Helped us pick the right jackets that suitable for us. Would come again if we needed more insulation clothing
January 30, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience buying walking boots…
Great experience buying walking boots with Gavin. Knows his stuff, friendly and happy to talk through the difference of options.
January 29, 2026
Unprompted review
Reply from GO Outdoors - St Pauls (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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