Would like to say a huge thank you to Pete in the Cycling Centre. We first contacted him in June to report an issue with my son’s bike that was still under warranty. Pete kept us fully informed thro... See more
Company replied
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See what reviewers are saying
Today we were served by Lorna W - what a star. She found us an item we were searching for because it's location had changed & had a colleague take us right to it. She also gave us extra information ab... See more
Company replied
Store layout good and easy to navigate. Easy to find items you want and staff helpful. Quick and efficient ient at the tills but ensured you have the information you need. Lorna who served us t... See more
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A painful retail experience. 6 tills, one open and 7 customers waiting to pay. Took nearly 10 minutes before another member of staff came to Man a different till. Why the lady on her own didn’t just... See more
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Company details
About GO Outdoors - Stockport
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Stockport Road, SK3 0TQ, Stockport, United Kingdom
- 01615 096529
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great items staff helped out with what…
Great items staff helped out with what was needed
August 17, 2026
Reply from GO Outdoors - Stockport
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Full marks for customer service.
Full marks for the customer service. Friendly and very helpful. Spot on.
August 12, 2026
Reply from GO Outdoors - Stockport
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockport
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
All good
I got what I wanted It was all straightforward. Friendly staff. Lorna was very helpful at the till
August 17, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Lorna sorted me out with membership…
Lorna sorted me out with membership saving me money.
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Ted was extremely helpful sorting out our bundle purchase for a tent plus extras.
Thank you for your help !
August 16, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Thank you so much to Lorna W and John…
Thank you so much to Lorna W and John for their customer service yesterday they were very helpful.
August 13, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Served by Lorna
Served by Lorna, who helpfully found my account and told me how I could register my product. Excellent service.
August 13, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reasonably easy ordering
Reasonably easy ordering (when items are in stock) and very easy collection.
August 3, 2026
Reply from GO Outdoors - Stockport
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Got everything you need for camping and…
Got everything you need for camping and membership prices are really good
August 4, 2026
Reply from GO Outdoors - Stockport
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Lorna the legend
The shop is fantastic and very easy to navigate. We got all the stuff we needed too.
Lorna was the star of the show for us, extremely helpful & very patient. The tent we had picked up had no barcode on it but she fixed that!
I also forgot my membership, but she managed to find me on the system & get the membership discounts on our purchase!
So big shout out to her!!
August 11, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Great staff , good products
Store layout good and easy to navigate. Easy to find items you want and staff helpful.
Quick and efficient ient at the tills but ensured you have the information you need.
Lorna who served us today was friendly and efficient.
August 10, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great savings and perfect jacket and…
Great savings and perfect jacket and most of all brilliant, friendly and knowledgeable service from Lorna W !
August 10, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I had a fantastic experience at the Go…
I had a fantastic experience at the Go Outdoors Stockport branch, thanks to Lorna.
She helped me first thing on Monday morning with returning a faulty item, and the whole process was quick, straightforward, and completely hassle-free. Lorna was friendly, professional, and understanding throughout, making what could have been an inconvenient situation a very positive experience.
Excellent customer service like this really stands out, and it's a credit to both Lorna and the Stockport team. Thank you again for your help!
August 3, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Huge thank you to the Cycling Department
Would like to say a huge thank you to Pete in the Cycling Centre.
We first contacted him in June to report an issue with my son’s bike that was still under warranty. Pete kept us fully informed throughout the process and we felt assured that it was being dealt with as fast as possible, despite the delays with receiving the bike part.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
We went in store for wet suits the lady…
We went in store for wet suits the lady was so helpful and made our visit easy and happy experience thank you Lorna W
July 3, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Easy online ordering and in store staff…
Easy online ordering and in store staff helpdull and friendly.
July 18, 2026
Reply from GO Outdoors - Stockport
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lorna W made our day
Lorna W made our day, she went above and beyond at the till. Incredibly knowledgeable about items and gave great recommendations. Great sense of humour and very kind and patient. :)
July 30, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ordered 2 items to be collected in…
Ordered 2 items to be collected in store. Both items showing as being in stock at the store itself. Got an email 2 days later saying that only my second choice item was available. Click and collect orders are supposed to be picked in hours, not days. Disappointed
July 23, 2026
Reply from GO Outdoors - Stockport
Thank you for taking the time to leave your review.
I am sorry to hear that your Click & Collect experience did not meet your expectations. I appreciate how disappointing it must have been to place an order for items that appeared to be available at your chosen store, only to be informed two days later that one of the items was actually out of stock.
We understand your frustration regarding the time taken to process the order. When customers choose Click & Collect Express, they rightly expect prompt updates, and I am sorry that this was not the experience you received.
Whilst Go Outdoors aim to ensure our stock files are accurately reflected, cancellations can occasionally occur due to stock discrepancies or system issues, I fully appreciate how upsetting and inconvenient this is.
Kind regards
Go Outdoors Customer Care Team
Great staff
I had some complicated returns and Lorna W was brilliant at sorting them out. Thank you!
July 28, 2026
Unprompted review
Reply from GO Outdoors - Stockport
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
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