GO Outdoors - Sunderland Reviews 

Sue in the Pallion store is very helpful and friendly. Thank you Sue for all your kind help.

I was served by Cain in the angling department yesterday, he was very knowledgeable and helpful with my purchase.

Gentlemen sorted shoes I requested in various sizes until I found the correct fit with no problems and very polite and helpful

I was never told that my order was delivered to the store. I had an email from the distributor but never got anything to say that my orders were ready to pick up. Had to ring customer Service who was no help as they just tried to ring the store. I eventually got through to the store two days later and told just to head to the store on the off chance.
My purchases were there but what should have been an easy purchase was turned in to something difficult.

Ruby was Very helpful with getting me the right tools for my gas cylinder. Thank you again Ruby.

Myself and my husband had a great couple of hours here, staff where very helpful seen a lovely gent upstairs who helped us pick out the best light for camping trips, he seemed to know his stuff.
Had a great selection of camping gear and we bought a new tent was great having some set up so we could judge size and such.
We where served by Emily at the till who was great, helped us set up our membership which is absolutely fab!
We packed everything into the car then decided to go back in to check out the clothing. We then bought a few more bits and where served by Emily again 😅
Overall a great trip to go outdoors. We are heading to the Stockton branch this weekend to find more amazing buys!

Ben was friendly, helpful and knowledgeable and made great experience for my son who bought his dream bike.

Served by a very friendly young lady. Met with a big smile and very helpful.

Was served recently by Sue at the Sunderland store. Very helpful and knowledgeable on products . Excellent service from Sue , Go Outdoors and RAB. After sales service the best I have ever experienced.

The shop assistant today was faultless, Sue, was helpful, took the time to not only look for an item i was after but, helped pick put the best that suited my needs. We chatted about all sorts whilst looking for my item. She was respectful, cheerful, customer attentive and made me feel welcome, thanks Sue. Becks 😀

Great experience in the Sunderland store today . Drew helped me to pick some good walking shoes . They were very informative and patient while I’ll tried various shoes on .

We wanted to try float fishing but have no idea how to setup for it. Cain was very knowledgeable and he taught us the basics and showed the items we need considering our budget as well. I am not from the UK and this was a very pleasant shopping experience for me!

Was in last week (Sunderland) and was served by Sue. One of the most friendly and helpful staff I’ve ever encountered. Thanks for the service with a big smile 😃

Fantastic service today, a few IT issues were not getting on the way of staff members Sue and Michael who went above and beyond. Excellent store, great value with excellent customer service.

I recently had an outstanding experience at GO Outdoors in Sunderland and felt it was important to share. The service I received was truly second to none. From having a conversation with Dave Thoughton, everything was handled quickly, professionally, and in a way that made the whole process completely stress-free.

The manager Dave was especially helpful he took the time to understand my situation and went above and beyond to resolve an issue I had with a Berghaus item. Nothing felt like too much trouble, and his approach was both efficient and genuinely considerate.

I would absolutely recommend the Sunderland store to anyone. The level of service, attitude, and professionalism was fantastic and made a real difference to my experience.

Fantastic service today from Nathan. First visit and signed up for membership and will be back

I was served by Poppy who signed me up as a member, she was friendly and helpful.

Staff and service. Sue was very helpful. Sunderland could do with another changing room.

Nathan was so helpful, friendly and has a wealth of knowledge that he shared with my young grandson regarding fishing equipment 10-10 for that young man

Excellent service and really helpful knowledgeable staff, Sue went above and beyond to assist my son and myself, many thanks.