Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... See more
Company replied
Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.
Company replied
Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... See more
Company replied
Company details
About GO Outdoors - Sunderland
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pallion Retail Park, SR4 6TY, Sunderland, United Kingdom
- 03443 876770
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
I was in the Sunderland store today…
I was in the Sunderland store today looking for some new clothes and was greeted by a lovely member of staff called Sue she was really helpful with me as I gave her ideas of the type of clothing I wanted I couldn’t have asked for anymore! Great customer service thank you sue
April 9, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
a lad called nathan served me and i’m…
a lad called nathan served me and i’m new to carp fishing and he helped me sort out what i needed and what i needed to do with my traces and leds
April 8, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Sue was really lovely at the counter…
Sue was really lovely at the counter helped me loads as I had a big order and was really polite.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nathan's service was great he provided…
Nathan's service was great he provided great advice on the bike we purchased and explained what services were avaliable. Excellent customer service
April 6, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful Staff Member
We were in looking for a waterproof coat for my son and Sue was extremely helpful, nothing was too much trouble.
April 6, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Quick service and also can’t beat a bit…
Quick service and also can’t beat a bit of natter on about fishing
April 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Really lovely service from Nathan…
Really lovely service from Nathan thanks buddy
April 4, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Came in to buy t shirts ,all nicely…
Came in to buy t shirts ,all nicely displayed, Sue served us as was extremely polite and very helpful.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Sue was extremely helpful
Sue was extremely helpful, polite, and the purchase was great value
April 3, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Helpful staff member
Popped into Go outdoors and was happy to have the assistance of a lovely sales person named Nathan. He answered my query, and carried the item downstairs for me without me asking. Very positive experience. Thanks Nathan
March 27, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Loads of good gear.Good prices.Sue…
Loads of good gear.Good prices.Sue served me for the second time&she was class.
March 27, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Were able to answer any question when asked and went above and beyond in customer service. Will definitely be shopping here again. Thank you.
March 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
3 bike rack
Checked a bike rack online. Visted the store, Nathan gave 110%. He came from the fishing department to the cycle area as there were no staff in that area. He was very knowledgeable. He checked the bike rack would fit my car online.
We had a good chat about the purchase. Very friendly and helpful.I would definetly recomend Go outdoors.
March 28, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful with his advice and his fishing knowledge
Helpful with his advice and his expertise in his knowledge of the fishing department
March 27, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Martha really helped me choose the best…
Martha really helped me choose the best coat for my outdoor adventures :)
March 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Nathan was very helpful
Nathan was very helpful, we were anxious about asking about our fishing trip incase someone tried to upsell us but Nathan was spot on! Suggested exactly what we needed
Thanks Nathan
March 25, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Ordered an item money was taken out my…
Ordered an item money was taken out my bank, then sent an email saying item is out of stock! Also jacket on website was recoded from 90 to 50, in store ended up paying full price! Will never shop with go outdoors again, also staff weren’t very helpful and moody because I was asking questions
March 13, 2026
Reply from GO Outdoors - Sunderland
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Cain was incredibly helpful and we…
Cain was incredibly helpful and we spoke for a while about different fishing gear. Found him very knowledgeable and approachable.
March 17, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
DofE
Went to buy my some new hiking boots for my DofE, staff were very attentive and informative. Served by Sue who was very helpful. Boots are lush.
March 18, 2026
Unprompted review
Reply from GO Outdoors - Sunderland
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.