Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... See more
Company replied
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See what reviewers are saying
Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless a... See more
Company replied
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... See more
Company replied
Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficien... See more
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Company details
About GO Outdoors - Thurrock
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, United Kingdom
- 01375 800413
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Received email to tell me items were…
Received email to tell me items were ready to collect. Drove all the way to the store and items couldn’t be found. Had to pick them off the shelf myself and 1 item wasn’t in stock. Very poor click and collect service.
October 6, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Will I rejoined gooutdoors for the…last time
Will I rejoined gooutdoors for the fishing tackle but I must say what a load of rubbish I've seen more at a car boot fair poorly disabled not really tidy and a waste for £5 membership and the staff no where to be seen
September 19, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Saved money by joining £5 membership
Saved money by joining £5 membership. Quality items inside the shop staff friendly at lakeside store .
September 17, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Kelly was an absolute superstar helping…
Kelly was an absolute superstar helping me source all of the right things for the best prices. Thank you!
September 16, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I bought a coat for winter days…
I bought a coat for winter days standing on a football pitch. They had a good range and I got one 50% less than the in store price with my Go Outdoors card. A bargain, and one that will keep me very warm.
September 14, 2025
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Kelly is amazing!
Kelly was absolutely amazing the entire day. I visited here till many times for different items and application of my discount.
She had immense patience and didn’t waste any time.
10/10 experience!
September 13, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great place to shop.
Great place to shop, I went to buy a few bits for fishing and ended up with a new seat box which is ideal plus a margin pole which was very good value for the money plus a few other items. Very impressed
September 1, 2025
Reply from GO Outdoors - Thurrock
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
I need some last minute camping…
I need some last minute camping supplies. Charlton helped me find the supplies i need and helped me find and reserve a popular chair at another store. Great experience.
August 20, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service, knew what i wanted. The staff on the till apologised for the wait to pay
August 1, 2025
Reply from GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The product I wanted was available and…
The product I wanted was available and the staff were able to point me to what I needed and give advice
July 16, 2025
Reply from GO Outdoors - Thurrock
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were very helpful.
Staff were very helpful.
Surprised to find the exact item I was after was on the shelf!
July 21, 2025
Reply from GO Outdoors - Thurrock
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Become a member for cheaper prices
Was going to become a member while walking around the store, but a member of staff told me I could join at the till with my purchases, I find it a strange marketing concept that you pay £5.00 to get cheaper prices, but I’m sure it works for the company
July 19, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Hiking
Charlton and Tia very helpful and knowledgeable regarding boots! Went the extra mile....now I have to climb the extra mile!
Disappointed with lack of stock. But nothing much these two great individuals could do!
July 20, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff knew what I was talking about…
The staff knew what I was talking about and I got served professionally.
The cooler bag was good quality too.
July 17, 2025
Reply from GO Outdoors - Thurrock
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The store had a lot of variety items on…
The store had a lot of variety items on display helping to see how it looks like before purchasing the wrong item.
July 11, 2025
Reply from GO Outdoors - Thurrock
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sometimes Slow to pay at the till.
July 9, 2025
Reply from GO Outdoors - Thurrock
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Professional brilliant service from start to finish 🙂.From ordering my product with going…
From ordering my product with going outdoors was a satisfying un stressful experience and when I when to collect it your two colleagues that served me was so helpful and friendly professional the two ladies were jazz & Kelly! They were brilliant so thank you so much. Darran wales 🏴 .
July 8, 2025
Unprompted review
Reply from GO Outdoors - Thurrock
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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