Very helpful staff member at Trentham - advised on selection of walking shoes - very happy with the shoes after couple of months of use
Company replied
Location
Switch locationUnit 4 Trentham Retail Village, Stone Road, ST4 8JG Trentham, Staffordshire, GB
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See what reviewers are saying
The ordering of the items was very easy from the app. The items were click and collect from a local store however I understand that a new delivery system has been introduced using the shop app. This... See more
Company replied
Absolutely fabulous customer service by Paula at Go Outdoors - Trentham Gardens. Paula certainly knows her stuff. We went in to purchase some walking boots for my husband. Paula spent quite some time... See more
Wanted a new pair of waterproof walking shoes. Assistant Mike polite & very helpful. Listened to what I wanted, asked about sort of walking I did, made useful suggestions. Walker himself & understood... See more
Company replied
Company details
About GO Outdoors - Trentham Gardens (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 Trentham Retail Village, Stone Road, ST4 8JG, Trentham, Staffordshire, United Kingdom
- 01782 969773
4.9
Excellent
369 reviews
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Helpful and knowledgable assistant…
Helpful and knowledgable assistant Paula. Will come again
December 6, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff were really helpful and product…
Staff were really helpful and product aware.
December 18, 2024
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
New walking shoes…
I went to replace my worn walking shoes and had a clear idea of what I wanted. Kieran looked after me, giving me clear options. When I couldn’t see what I wanted on the shelves, he had clearly really listened and so found the perfect model for me. Although my size wasn’t available, he ordered them and they arrived next day. He was a star!
November 29, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Visited Trentham Gardens yesterday and…
Visited Trentham Gardens yesterday and bought some Christmas presents for my grandsons. The sales assistance Cleo was particularly helpful and the products are just what I wanted.
November 30, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
An absolutely fabulous experience…
An absolutely fabulous experience today, with Paula...she went above and beyond to help me with my choice of purchase, updating my out of date Go outdoors card, and advising me of offers I was entitled to. Thankyou team Go outdoors, and especially Paula
November 30, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great help from Joel
Great help from Joel. We were getting our daughter some kit to start hill walking. Joel provided good product information and guidance on suitable products. Much appreciated.
November 10, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great service
Great service! Niall and Cleo are a credit to the company!
November 17, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
News Shoes
Really helpful at Trentham, when buying a new pair of shoes for walking very comfortable and merral shoes are noamlly very good A++.
November 16, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
We were served by a very knowledgeable…
We were served by a very knowledgeable man, Mike,
He explained in detail the importance of having the best walking boot for our type of walking. Also many tips and advice. We are so grateful for all his advice and experience, in fact my husband and I both bought new boots each.
Mike is a credit to your shop, will definitely be back !
Thank you Mike 😀🥾
November 14, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
I went in to buy some winter walking…
I went in to buy some winter walking boots. Joel served me; he was knowledgeable, helpful and very pleasant. I bought the boots.
October 26, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really knowledgeable and helpful staff
Really knowledgeable and helpful staff, fantastic service.
October 19, 2024
Reply from GO Outdoors - Trentham Gardens (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Efficiency personified!
No waiting , efficient,polite and very friendly staff. My third visit there and the experience just keeps on getting better.
October 17, 2024
Reply from GO Outdoors - Trentham Gardens (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Joel is a valuable asset to Go Outdoors
Joel is a valuable asset to Go Outdoors
October 13, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Staff very helpful
Staff very helpful, found what we were looking for at a good price.
October 4, 2024
Reply from GO Outdoors - Trentham Gardens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helped by Joel today
Helped by Joel today. I was looking for a day rucksack. Joel listened to what I had to say and made some excellent recommendations. I’ve come away with just what I needed. Thanks
October 12, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great visit lovely shop thanks
October 5, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great Staff
I had a lovely experience in Go Outdoors today. Kieran, Glyn and Joel were extremely helpful in helping me find what I needed and sorting me out!!
October 5, 2024
Unprompted review
Reply from GO Outdoors - Trentham Gardens (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service
Great service, easy to order online and collect in store. Price was way cheaper than anywhere else to.
September 12, 2024
Reply from GO Outdoors - Trentham Gardens (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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