Dealt with a lovely lady called Emma along with a lady called Christina. Emma was fantastic with assisting with what was needed on our first camping trip as a family of 5. Would highly recommend cam... See more
Company replied
Location
Switch locationMonson Road 39, TN1 Royal Tunbridge Wells, England, GB
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See what reviewers are saying
While busy with a customer, Rupert could see that I was looking at sandals and had taken a pair to try on at the seating provided. He excused himself from his customer and brought over the foot rest t... See more
Company replied
The coat seems fine and is the colour my daughter wanted but it didn’t have the security tag removed. No alarm sounded when we left the shop. It will be very inconvenient having to go back as she live... See more
Company replied
Rupert was very polite and helpful. When I enquired about a certain brand he actively sought out the brand and advised it was available online only. He also got the trolley from the window to give us... See more
Company replied
Company details
About GO Outdoors - Tunbridge Wells (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Monson Road 39, TN1, Royal Tunbridge Wells, England, United Kingdom
4.8
Excellent
75 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful the best shop for the camping…
Helpful the best shop for the camping and sport shoes store
July 27, 2026
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tunbridge Wells (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
The shorts were a great fit
July 29, 2026
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Good service from Rupert
Good service from Rupert. Helpful and friendly.
July 21, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Exemplary customer servive
Have just received the utmost care and attention in what was a master class in Customer Service. Extremely helpful knowledsgable staff and excellent club system for discounts. Highly reccomneded.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The shop is well laid out
The shop is well laid out. Connor served me and was prompt and helpful.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Rupert was very polite and helpful
Rupert was very polite and helpful. When I enquired about a certain brand he actively sought out the brand and advised it was available online only. He also got the trolley from the window to give us a demonstration on how easy it was to put up and down
July 7, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful lot at Tunbridge Wells
I haven't camped for a while so off I went to Go Outdoors for advice on what to buy for a novice camper. I went to the shop twice and was pleasantly surprised at how helpful the staff were in suggesting the essentials. I was in and out in no time.
Served by Rupert
July 5, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
5 stars all round!
Dealt with a lovely lady called Emma along with a lady called Christina. Emma was fantastic with assisting with what was needed on our first camping trip as a family of 5. Would highly recommend came away incredibly satisfied with the whole process!
June 27, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great store & staff
Great shop, a very good variety of stock. Chloe was very knowledgeable on both occasions that we’ve been, and was so helpful and friendly in helping me find a rucksack. Will definitely be back again
June 24, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Despite doing a stock take, the staff were really helpful and allowed me to try on a range of hiking shorts and trousers with no hassle. Moreover, they went the extra mile to check stock for colours and leg length. Great team and impressive service and knowledge.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
This was my first dealing with Go…
This was my first dealing with Go Outdoors. I got a great price and everything arrived really quickly and collection from store was seamless. I was delighted and now I am a member I'll keep an eye out for new deals.
June 7, 2026
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Friendly Service
While busy with a customer, Rupert could see that I was looking at sandals and had taken a pair to try on at the seating provided. He excused himself from his customer and brought over the foot rest to help me. In the end his customer and I were discussing the sandals we were trying on while Rupert dealt with our needs. An enjoyable experience with the expert help from Rupert. We were on holiday but I would recommend GoOutdoors Tunbridge Wells (Express).
May 21, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very Knowledgeable re Duke of Edinburgh equiipment
Went in to get everything my grandson needed for his upcoming Duke of Edinburgh trip. The staff were so helpful and knowledgeable about DoE and the best equipment and clothing to buy at a reasonable price.
Will return for anything else we need.
May 21, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
This is a good shop selling a wide…
This is a good shop selling a wide range of high quality products at competitive prices.
I got the particular brand and type of men’s walking boots I was looking for.
Chloe who served me was polite, helpful and very efficient.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Knowledgeable/Helpful Staff
Rupert was extremely helpful and patient.
Great to go into a shop where the sales staff are so knowledgeable and can advise you on different hiking shoes/trainers, hiking socks and insoles.
May 14, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service
According to my receipt I was served by Assistant 006, a chap. He was very helpful and patiently listened to my podiatry problems. He found a really comfortable walking shoe for me, with a lot of room in the toe box, and made sure it fitted well. I am breaking them in around home at the moment but I am optimistic they will allow me to go on rambles without experiencing foot pain for the next week or so.
Big thank you to number 6
May 13, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Helpful knowledgeable staff
May 3, 2026
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Emma at tunbridge wells is amazing…
Emma at tunbridge wells is amazing she’s one of those rare people you meet that treats you like family even though it’s your first time meeting her. Great smile, great energy. You couldn’t have anyone better representing the company. She is great!
May 13, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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