GO Outdoors - Tunbridge Wells (Express) Reviews 

82
TrustScore 5 out of 5

4.8

Monson Road 39, TN1 Royal Tunbridge Wells, England, GB


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Rated 5 out of 5 stars

Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... See more

Company replied

Rated 5 out of 5 stars

I needed a new storm jacket for the upcoming autumn and winter so found exactly what i needed, Christina the manager was very helpful and showed me various jackets that would suit my needs and price r... See more

Company replied

Rated 5 out of 5 stars

Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not ha... See more

Company replied

Rated 5 out of 5 stars

Wonderful experience in the go outdoors shop as I had little knowledge of camping. Christina, the sales assistant was fantastic guiding me through all the things that I would need. Well done, Christ... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Tunbridge Wells (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Monson Road 39, TN1, Royal Tunbridge Wells, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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4.8

All reviews

(82)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking Boots

We visited the Go Outdoors store in Tunbridge Wells today and were served by Jasmine, she was very knowledgeable, helpful and let us take our time in choosing some walking boots for my son, for his Gold Duke of Edinburgh expedition.
We would like to highly commend her, thank you.
Regards
Mark & Joseph

May 25, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I have problem feet and trouble with feet and hands so needed a friendly, courteous staff member.

I have problem feet and trouble with my hands, I picked out two pairs of trainers that I wanted to try on, he helped me try them on and we both agreed that they were a bit small, he came back with a pair that fitted perfectly, I then asked to try on some sandals again no problem for him to go and get them and helped me put them on, He was chatty, courteous and very helpful throughout the service, Unfortunately every time I go in there now I will hope he will be there to help me. 🤭In fact when I put my old trainer’s back on I was so tempted to ask him to tie them for me.

May 15, 2025
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Clear fast advice on buying ruck-sack

Clear fast advice on buying ruck-sack; excellent as always and good value for money.

May 3, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good selection of walking shoes

Good selection of walking shoes. Very helpful and friendly staff.

April 17, 2025
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful friendly service by Rupert

Helpful friendly service by Rupert, considering customer's needs using good product knowledge and provided useful tips on use.

April 8, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you to Josh

Thank you to Josh for great service - very helpful and knowledgable in finding a suitable pair of hiking boots for my son and getting us the best deal.

April 6, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First visit today

First visit today. Very helpful and friendly staff.

April 5, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really knowledgeable and helpful staff

Really knowledgeable and helpful staff, I was served by Rupert who advised the right boots for me and was incredibly polite throughout.

April 5, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rupert was super helpful

Rupert was super helpful, everyone was really nice

March 22, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Staff make the world of difference!

By contrast to my very successful visit on 9th March (I gave an excellent review) when the two members of staff were incredible- great knowledgeable; helpfulness; and friendliness and I walked out a very happy customer after buying a back pack, yesterday, I walked out empty handed and completed my purchase a couple of hundred meters down the road at Millets (v nice staff) instead where my bill was cheaper. Whilst the gentleman who helped us locate the right product was brilliant, alas the manager was rather sour and not forthcoming with helpfulness.

March 26, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alex and Josh really helped me out...

Alex and Josh really helped me out with my needs. They listened and they both advised what would be best for my requirements and what would fit my price range. Great team

March 9, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well stocked with clothing and…

Well stocked with clothing and footwear. Friendly and knowledgeable staff, helpful and patient. Well done Rupert.

March 13, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff went out of their way to be…

All staff went out of their way to be really helpful

March 13, 2025
Unprompted review
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Reply from GO Outdoors - Tunbridge Wells (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rupert was really helpful and explained…

Rupert was really helpful and explained about the benefits of membership and advised how this could help me in the future.

March 6, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rupert was very helpful

Rupert was very helpful, nothing was too much trouble. He was very knowledgeable and attentive. The cashier was also friendly and helpful. A really good experience throughout.

February 22, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful as ever

Alex, Christina and Ibrahim were all very kind and helpful during my recent visit, faultless. Thanks!

February 22, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really helpful staff and good discounts…

Really helpful staff and good discounts available

February 18, 2025
Unprompted review
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Newly opened store that is accessible…

Newly opened store that is accessible for me. Excellent range of outdoor products at competitive prices. I visited when the Tunbridge Wells store first opened and am still surprised as to how I managed to purchase a jacket priced at £100 for £40!

February 5, 2025
GO Outdoors - Tunbridge Wells (Express) logo

Reply from GO Outdoors - Tunbridge Wells (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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