Really impressive customer service from Christina in the Tunbridge Wells GO Outdoors store. I showed her three different shoe types from their broad selection and she immediately went and got me each... See more
Company replied
Location
Switch locationMonson Road 39, TN1 Royal Tunbridge Wells, England, GB
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See what reviewers are saying
I needed a new storm jacket for the upcoming autumn and winter so found exactly what i needed, Christina the manager was very helpful and showed me various jackets that would suit my needs and price r... See more
Company replied
Go Outdoors Tunbridge Wells is staffed by very knowledgeable and friendly people. My experience was guided by Josh who assisted me in looking for the boot most suited to my upcoming trip. Could not ha... See more
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Wonderful experience in the go outdoors shop as I had little knowledge of camping. Christina, the sales assistant was fantastic guiding me through all the things that I would need. Well done, Christ... See more
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Company details
About GO Outdoors - Tunbridge Wells (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Monson Road 39, TN1, Royal Tunbridge Wells, England, United Kingdom
4.8
Excellent
82 reviews
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Chloe was very helpful and…
Chloe was very helpful and knowledgeable and made me confident that I was choosing the right walking boots.
March 6, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Chloe was absolutely amazing and helped…
Chloe was absolutely amazing and helped us choose the perfect hiking shoes. She has a strong product knowledge, and brought hiking socks, ramp etc for assessing the perfect fit. Thanks 🙏
February 21, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Chloe was so helpful choosing my…
Chloe was so helpful choosing my raincoat, suggesting one I wouldn’t have seen which was perfect, thank you
February 13, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Amazing staff
Joel and Chloe were both absolutely amazing. Friendly, knowledgeable, motivated, patient. Incredible members of staff who must be the pride of Go Outdoors. Thank you both.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tunbridge Wells (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Helpful and informative colleague
Helpful and informative colleague. Brasher shoes are excellent. Thank you.
November 21, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went there found what I wanted so far…
Went there found what I wanted so far so good. Paying £6 for an item that would be £3 if I joined, seemed a bit steep. I live Kent/ SE London borders so a long way to travel
However the shop was well laid out & staff helpful
September 30, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Security tag wasn’t removed
The coat seems fine and is the colour my daughter wanted but it didn’t have the security tag removed. No alarm sounded when we left the shop. It will be very inconvenient having to go back as she lives in supported living so is reliant on care staff and I don’t live near Tunbridge Wells
September 29, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Rupert was a super star
Rupert couldn’t have been more helpful when trying to kit our family out for our first hike. He was patient and informed and made the process easy. Thank you
September 21, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service from all the team…
Great service from all the team -especially Rupert who served me. A great experience.
August 25, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Hiking equipment re-stock
Good range and quantity of products and plenty of alternatives. Kind, experienced and supportive staff who helped me with my choices.
August 18, 2025
Reply from GO Outdoors - Tunbridge Wells (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Rupert was incredibly helpful and…
Rupert was incredibly helpful and patient and made time to find just the right pair of trainer boots for my father
August 14, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
We visited GoOutdoors in Tunbridge…
We visited GoOutdoors in Tunbridge Wells, we were served by Georgia, she was extremely helpful, true customer service - really helpful and we purchased a fair amount for this reason. *****
We will return for sure:)
June 29, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Extremely helpful staff
Extremely helpful staff. Over the past week they offered advice both in person and over the phone, exchanged a faulty item for us, did some product research on our behalf, checked stock at sister stores... Really, they couldn't have done more to help us, and were just lovely to interact with.
July 11, 2025
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Amazing service
Visited this store to do a click and collect and had a few issues with internet connection etc. Both staff members there were absolutely amazing, so helpful and in particular Josh must've spent about 45 minutes making sure I he fixed my issue. Super helpful, nothing was too much trouble. Great service !
June 27, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Really patient and helpful assistant…
Really patient and helpful assistant (jasmine). Left with a couple of pairs of walking shoes which are perfect for our needs. Many thanks
June 15, 2025
Unprompted review
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very good staff interaction & service
Very good staff interaction & service, great range and shop ambience
June 3, 2025
Reply from GO Outdoors - Tunbridge Wells (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent
Really helpful and friendly staff. Got my discount for being a member plus I was told I got extra discount as a National Trust Member so my rather expensive new raincoat turned out to be very good value. Lots of choice. Well laid out shop. Would recommend.
May 29, 2025
Reply from GO Outdoors - Tunbridge Wells (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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