GO Outdoors - York Vangarde Reviews 

Alex at York vanguard was very helpful. Without his help we would have been lost. Thanks Alex!

I booked a session on the mechanical horse. Carys who assisted me with the session was really patient with me as I hadn't been on a horse for over 15 years. She explained the procedure and answered all my questions brilliantly.

Very happy with the dog cool coat , it works well in the heat.
The click and collect experience was good and efficient.

Tall Alex at Vanguard was extremely helpful today.
Was looking for a particular product for camping and led me straight to the appropriate spot and made sure it was what I was looking for. Top marks.

I came in to the store first thing this morning carrying a sleepy toddler. A wonderful lady came up and asked if I needed help finding anything, she then led me straight to the camping chairs and helped me find the ones I needed and insisted on carrying them for me which was hugely appreciated! I just needed to be as quick as possible so she then took me to the till, I paid and then she even carried the 3 chairs to the car for me! So thank you Sue! You made my morning much easier. What a great lady.

The shop was spacious not crammed with baskets of items for offer or in the sale as would think for this time of year! You could walk around the store easily. The store was at cool temperature and a wide variety of goods for sale in each department suiting everyone's tastes . Customer service from all the staff was exceptional and it was nice to ask where something was without feeling like you was interupting their day. There was a number of young people working ,including a young man on the till. He was both smart and friendly and looked like he really was enjoying his work and being part of a bigger team . The energy in the store was positive which made my visit enjoyable . Definitely would go back again.

Huge thank you to Erin, Clive and Chris who between them sorted how I could suspend my hammock from my tree. You were all fab and I can confirm its working brilliantly

Good range of choice and great prices for members

Lovely store, lots of selection and availability of sizes. Only thing that let it down was service at till. Staff member grumpy and not friendly, quite surprising service in lovely store like this.

Visited Go Outdoors at Vanguard as my husband needed some sunglasses for golf. Great selection in store. We were assisted by Nibal, she was so helpful and patient, great service, an asset to the store.

Good experience. Clean store

I ordered a gift card for next day delivery (factoring in the weekend), which 16 days later, I still haven’t received. I emailed twice, no response. I eventually got hold of someone over the phone, by this stage, the birthday I ordered the gift card for had passed, so I was seeking a refund.
I was informed gift cards could not be returned, but a new one could be sent, which the use by date could be extended on and the delivery fee refunded.

The delivery fee has gone back into my account, but 16 days later, still no gift card. Next time I’ll use Cotswolds instead.

It’s a massive shop with loads of great stuff in it, but…..

It’s is service that makes a retail experience and being looked after one of the managers “Josh” my experience was impeccable. The product knowledge, amazing, guiding me to the right products.

One delighted customer. Thank you Josh.

Found what I needed easily then the checkout girl pointed out a bargain I was entitled to. She was called Niamh

Staff on the checkout were good. But be warned if your an epileptic, several lights are faulty and flashing. One has been like this from just after the store first opened last year.

Sue who helped me was amazing, totally encyclopaedic knowledge of the stock, and an experienced outdoor person. Super efficient and friendly too!

Carys was a wonder!! What a lovely polite girl she was so helpful with my daughter riding gear!! She made her feel so confident and comfortable couldn’t be more happy with the lovely staff

The annual subscription was dealt with swiftly, though postage was slower. Another year of discounts, Thankyou!

Very helpful at the York Vanguard Store. Saw a product online and they matched the online price plus helped us load it into our vehicle. Will Adamson along with his manager and the young checkout lad were all a credit to the company. Happy, smiley, knowledgable and a pleasure to deal with. Human interaction is just so important so thank you.

Really friendly and helpful people. Thank you to Susan (Sue) who listened to and understood our needs and spent time talking through options and tips for waterproof jacket solutions. We found what we were looking for and our purchase was great value for money with the GoOutdoors member discount.
Thank you for an enjoyable and informative experience. 👍🏼