GO Outdoors - York Vangarde Reviews 

1,406
TrustScore 4.5 out of 5

4.7

Vangarde Way, YO32 9AE Huntington, England, GB


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Rated 5 out of 5 stars

I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... See more

Company replied

Rated 5 out of 5 stars

We were at Go Outdoors York Vangarde Wednesday 9th September. My wife was looking for some extra shorts she had previously purchased in the Go Outdoors in Gateshead. We thought we were out of luck but... See more

Company replied

Rated 2 out of 5 stars

The York store is great, loads of stock. It's quite hard to find someone if you need assistance. I did buy a new coat and had to purchase the membership card at the tills. The thing that has irked m... See more

Company replied

Rated 5 out of 5 stars

What a wonderful young lady you have working for your company. Nibal is not only knowledgeable with the products you sell but also the best way you can pay with easy instalments making the whole exp... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

Written by the company

Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Vangarde Way, YO32 9AE, Huntington, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

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4.7

All reviews

(1,406)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Carys was a wonder!

Carys was a wonder!! What a lovely polite girl she was so helpful with my daughter riding gear!! She made her feel so confident and comfortable couldn’t be more happy with the lovely staff

July 4, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The annual subscription was dealt with…

The annual subscription was dealt with swiftly, though postage was slower. Another year of discounts, Thankyou!

June 19, 2026
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding helpful staff at York Vanguard

Very helpful at the York Vanguard Store. Saw a product online and they matched the online price plus helped us load it into our vehicle. Will Adamson along with his manager and the young checkout lad were all a credit to the company. Happy, smiley, knowledgable and a pleasure to deal with. Human interaction is just so important so thank you.

July 2, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really friendly and helpful people

Really friendly and helpful people. Thank you to Susan (Sue) who listened to and understood our needs and spent time talking through options and tips for waterproof jacket solutions. We found what we were looking for and our purchase was great value for money with the GoOutdoors member discount.
Thank you for an enjoyable and informative experience. 👍🏼

July 1, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Erin provided great service

Erin provided great service; a true professional.

July 1, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class service from Sue and Erin…

First class service from Sue and Erin this morning. After managing to buy 2 pairs of shorts, in different sizes a couple of days ago, I returned 1 pair today for an exchange. Both ladies were extremely helpful so thank you.

June 3, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Informative and helpful staff

Informative and helpful staff. Wide range of goods.
Callum in the fishing department was knowledgeable, enthusiastic and great to talk to.

June 30, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jack at Vanguard

Wanted to give a shout out to the awesome Jack in the tent department at the Vanguard branch on June 21st. He was extremely knowledgeable, helpful and approachable giving us all the facts we needed to make an informed decision on which tent to buy. We went back today and bought the Berghaus Air tent 400xl. I hope this review gets back to his manager!

June 21, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff - thanks Bethany, and others, for your assistance at the York Vangarde store today.

June 26, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nibal was fantastic

Nibal was fantastic! Friendly, helpful and professional. She made our day!

June 25, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark - knowledgeable, helpful & great service!

I came to the store to try on some walking boots after doing a considerable amount of 'window shopping' online.
After picking up a brand I thought would be suitable and Mark approached to offer assistance. He sought to establish what I wanted from the boots, he used my response to provide a handful of options for me to try.
Mark was extremely knowledgeable, listened intently and was happy to answer any questions, doing his utmost to meet my needs.
Great service! I don't think I would have left with the great boots I did, without his help!

June 5, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Callum was very helpful in the fish…

Callum was very helpful in the fish department. He really knows his stuff

June 25, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic range of outdoor gear Lovely staff

Fantastic range of outdoor gear. Staff member Niamh extremely helpful today helping me get out of store with 2 SUPS! Always nice to encounter cheerful and helpful staff, thank you.

June 24, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service!

I was served by Niamh who was great! Efficient and knowledgeable and equally importantly cheerful and enthusiastic. All round a great experience, product was delivered to the car as well, which was a big help.

June 23, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Chris on Footwear - top walking shoe service

I purchased some walking shoes and was served by Chris on the footwear department and what a friendly knowledgable guy he was - gave me sound advice and helped me find the perfect walking shoe - very attentive also

June 23, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Iv been to the store to kit my son out…

Iv been to the store to kit my son out for a trip to Malaysia charlotte was absolutely amazing, she guided us helped us and advised us on every aspect of, her knowledge was unbelievable, and so helpful, and made the whole experience a positive experience, thank you charlotte, you were brilliant ,

June 22, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We went in for a nosey at tents and…

We went in for a nosey at tents and left with one with thanks to Jack.
Lots to chose from and couldn't decide on air or poles.
Jack was very helpful and informative.

June 20, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Surprisingly large store

We had a lovely time browsing with an excellent choice of products within this store.

June 8, 2026
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Found lots of lovely things to try on

Found lots of lovely things to try on. Went to fitting rooms. Followed instructions. Rang bell and waited… and waited. The bell rang ok but no one responded. I left after 12 minutes. Frustrating and disappointing. Will not return in a hurry!

June 19, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

We always aim to provide excellent customer service and is is disappointing to hear that this was not your experience during your recent visit to one of our stores.

So that we can investigate this thoroughly with the store concerned we have reached out via Trust Pilot for your contact details and further information. We look forward to hearing from you.

Kind regards,
GO Outdoors Customer Care

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