GO Outdoors - York Vangarde Reviews 

1,406
TrustScore 4.5 out of 5

4.7

Vangarde Way, YO32 9AE Huntington, England, GB


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Rated 5 out of 5 stars

I originally ordered 2XL Peter storm Malham stretch waterproof jacket replace my existing 2XL, jacket arrived noticed cut of jackets fittings not same as other 2XL more tailored. Went to York Vangarde... See more

Company replied

Rated 5 out of 5 stars

We were at Go Outdoors York Vangarde Wednesday 9th September. My wife was looking for some extra shorts she had previously purchased in the Go Outdoors in Gateshead. We thought we were out of luck but... See more

Company replied

Rated 2 out of 5 stars

The York store is great, loads of stock. It's quite hard to find someone if you need assistance. I did buy a new coat and had to purchase the membership card at the tills. The thing that has irked m... See more

Company replied

Rated 5 out of 5 stars

What a wonderful young lady you have working for your company. Nibal is not only knowledgeable with the products you sell but also the best way you can pay with easy instalments making the whole exp... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

Written by the company

Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Vangarde Way, YO32 9AE, Huntington, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,406)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

Izzy was absolutely amazing :) thanks…

Izzy was absolutely amazing :) thanks again!

May 23, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kelly and Clive

Me and my partner visited go outdoors in vangarde today as we were camping in the area, we needed some advice from the staff about tent poles and Kelly and Clive were more than happy to help, they went above and beyond to help us and we can’t thank them enough, they saved our camping trip!!

May 23, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top Class Experience

Having failed to find the type of jacket I was looking for I spoke to assistant Katie and she was extremely helpful. She showed me around and found a few for me to try on the last of which was just perfect. Without her help I would never have found it. Also she was very pleasant, kind and patient. Nothing was too much trouble. I will definitely be going there again.

May 21, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I've found the staff in this store and…

I've found the staff in this store and on the customer service desk to be very patient and very helpful

May 21, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kieran is great!

Had a great experience shopping today. Kieran was very helpful and friendly, would recommend!

May 18, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Callum was very helpful today

Callum was very helpful today, served with a smile, brilliant.

May 18, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thanks to Will

Big thanks to Will,
He helped us find our perfect tent and was extremely helpful.

May 17, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Service

The store is huge, there’s everything you need with different price points to suit different budgets. We asked for help looking for a waterproof jacket and Sue was brilliant, really knowledgeable and friendly - thanks Sue!

May 17, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sue was lovely with really good produce…

Sue was lovely with really good produce knowledge and was really helpful and gave some good advice

May 17, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service at Outdoors at Vangarde

We visited Go Outdoors at Vangarde, Huntington, York and were hugely impressed.

There was an excellent and very wide range of products on view: we went in specifically to look for a pair of gym training shoes. We got really helpful advice on our choice - to make sure we got the right item for the gym activities in question. We also got the shoes at a great Members' price.

May 12, 2026
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Easy to use and good service click and…

Easy to use and good service click and collect

May 2, 2026
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nibal is awesome!

I popped in with my son to buy rock climbing shoes. He ended up buying a few things. The store is clean and tidy and well stocked.

Staff: Nibal was awesome. I have membership, but haven't added it to my Google wallet. Nibal was friendly and very patient while trying to find my details. Nibal is a credit to the store

May 15, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic Service!

Fantastic service from Charlotte H today when I came in with my son looking for various clothes for doing his DofE. Charlotte was extremely knowledgeable about each item we needed and talked us through the benefits of each brand. She kitted us out with everything my son needed and couldn’t have been more helpful. A very pleasant experience. Every store needs a Charlotte H!

May 15, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helped today by Sue

Helped today by Sue, we were buying a man’s lightweight waterproof, she new about every brand, very helpful, we eventually bought a Berghaus, she even showed us how to fold it into the hood

May 15, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop, knowledgable staff

Visited Go Outdoors looking for a waterproof coat and was really impressed by the range available. I was helped by Jess, who gave detailed information about the different types of coats and levels of waterproofing — she was very knowledgeable and friendly. Thanks to her advice, I found exactly what I was looking for. Really pleased with my purchase!

May 14, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leisure battery

Andy listened carefully to my requirements and steered me in the right direction. He knew his stuff and explained why one model suited my needs and budget.

May 14, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Collection and delivery very easy.

Ordering online was very easy to do and collection easy to pick up.

May 5, 2026
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

excellent customer service from Izzy and Jacob

we went to the store on 2nd may 2026. we were greeted by Izzy who was extremely helpful and knowledgeable about every product we asked to look at. She explained about the deal they had on chairs and we ended up buying a yeti one along with an outwell one , she also helped us decide which cool box was suitable for our needs. she made our experience a lot easier than just staring at things not knowing what to get. Jacob was also very professional and helpful on the tills,

May 2, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

best customer service at York Go Outdoors

One of the best customer service experiences I have ever had! Thank you to Mel, Josh and Eve for checking my unsuitable unused tent over 7 months after I bought it and giving my a full value credit note to put towards another one. Very approachable, friendly and understanding staff. I was happy to prove my mum wrong who said I would be too late to get anything back for my purchase from October last year! Thanks again. Highly recommend.

May 12, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark was a star!

Mark at York Vangarde was fantastically helpful and patient when my wife and I called in to buy running shoes. His product knowledge, and knowledge of physiology and running in general was reassuring as we are far from being experts. He explained the differences between shoes and was generous with his time as he went back to the store room for numerous different pairs. I would give him 10 stars if I could.

May 12, 2026
Unprompted review
GO Outdoors - York Vangarde logo

Reply from GO Outdoors - York Vangarde

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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