Goshopdirect 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Delivered 2 days early than you advised, which could have been a problem had we not happened to be in. And in a 7.5Ton truck in spite of my message asking that a small van be used due to restricted ac... See more

Company replied

Rated 4 out of 5 stars

Dropped a star because.. Proposed delivery date was not suitable but order confirmation stated that the courier would notify of delivery and at that point the delivery could be amended. No such notif... See more

Company replied

Rated 1 out of 5 stars

Would have given no stars but that isn't an option! Order was placed on eBay accidentally and the cancelled immediately. However they still took the money from my bank account and do not respond to me... See more

Company replied

Rated 5 out of 5 stars

Dualit toaster well priced. Other than a slight negative that I paid for extra delivery for next day delivery on Saturday and toaster only came on Tuesday. It should say that they don’t deliver on... See more

Company replied

Company details

  1. Electronics Store

Information provided by various external sources

We are Go Shop Direct, your one stop shop for all things electronic. We're dedicated to giving you the very best appliances, with a focus on service, customer care and trust.


Contact info

All reviews

(165)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent

goshopdirect were very good and item arrived in 3 days wasn't expecting it to be so quick

July 12, 2018
Unprompted review
Rated 5 out of 5 stars

Much cheaper than other retailers and superb quality/ service

I ordered a dualit hand blender and by far this was the most competitive price. It was dispatched promptly and arrived well packaged within a few days. The hand blender is in perfect condition and boxed and I'm so happy with the great service. I would buy again from Goshopdirect.

June 27, 2018
Unprompted review
Rated 1 out of 5 stars

Shockingly poor customer service and broken items

Shockingly poor customer service and sub standard items. Ordered an aircon unit from them through Tesco, first one arrived broken covered in liquid, phoned straight away afte hour on phone sorted a collection for next day and a replacement to also arrive next day. Collection driver came empty handed and very rude about how to collect this item. (Good old yodel, shows how cheap they are).
Then a further 24hrs later the replacement arrives and guess what another broken unit. Now been a weekend of course they was closed. So spoke to Tesco who sent them email to call me on Monday. No call received, called them and get given the usual crap about having wait for item to be received back at warehouse and then refund which would take up to 2 weeks!!
Well they kept to word of illegally with holding refund and took Tesco to threaten legal action for them to suddenly have processed it! Love it when I get told that they forgot!
Personal advice do not go anywhere near this company, and looking at reviews I’m not alone. But can guarantee I will get a reply from them saying it was my fault or something.

May 31, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing all round!

Price was amazing, best on internet....& boy, did I do my homework. Delivery was equally amazing, ordered my Dualit kettle & toaster on Wednesday evening...they arrived Friday morning!
Highly recommend this company!

May 24, 2018
Unprompted review
Rated 1 out of 5 stars

Poor customer service....

I ordered a Dualit kettle on 24hr delivery. I received the kettle approx 5 days later, that was after I called Goshopdirect to chase up the order. Poor service given that I had to pay extra for 24hr delivery!
The kettle arrived - rather than being stainless steel, its stainless plastic but it looks okay, I just don’t think it will last anywhere near as long as my last Dualit, a Which Best Buy.

May 13, 2018
Unprompted review
Goshopdirect logo

Reply from Goshopdirect

Hello Jo,

Thank you very much for your feedback and taking the time to let us know of your experience.

I'm very sorry that you have had a bad experience regarding our delivery service. As you have correctly mentioned, you did pay extra in order to have this delivered within 24 hours and we failed to honour our side of the deal. I have spoken with our customer service team to ensure that we look at our processes to ensure that deliveries are sent out on time and also to make sure that anyone requesting 24 hour delivery are getting the service that they have clearly payed for.

Due to this, I have just refunded your delivery fees and hope that you will continue to shop with Go Shop Direct.

Best Regards,

Go Shop

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look