Delivered 2 days early than you advised, which could have been a problem had we not happened to be in. And in a 7.5Ton truck in spite of my message asking that a small van be used due to restricted ac... See more
Company replied
Goshopdirect
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See what reviewers are saying
Dropped a star because.. Proposed delivery date was not suitable but order confirmation stated that the courier would notify of delivery and at that point the delivery could be amended. No such notif... See more
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Would have given no stars but that isn't an option! Order was placed on eBay accidentally and the cancelled immediately. However they still took the money from my bank account and do not respond to me... See more
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Dualit toaster well priced. Other than a slight negative that I paid for extra delivery for next day delivery on Saturday and toaster only came on Tuesday. It should say that they don’t deliver on... See more
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Company details
Information provided by various external sources
We are Go Shop Direct, your one stop shop for all things electronic. We're dedicated to giving you the very best appliances, with a focus on service, customer care and trust.
Contact info
38 Bluestem Road, IP9 3RR, Ipswich, United Kingdom
- 01473 276 431
- sales@goshopdirect.co.uk
- www.goshopdirect.co.uk
The phones arrived very quickly
The phones arrived very quickly, communication good and good product
April 3, 2018
Unprompted review
…wrong item received .
Some one in the warehouse mixed up the address label,so wrong item delivered, had to wait a few more days for correct goods.lady in office very good sent goods out quick.
March 28, 2018
Unprompted review
This company are rubbish
This company are rubbish. I ordered a microwave on the friday. They took the money and waited 3 days to tell me it was out of stock. When I eventually got my refund they only returned £49.99 and held on to the £3.50 postage despite not sending anything out at all. Eventually I received an apology and my £3.50 returned. Sadly not a company I would deal with again. I had to reorder the same microwave elsewhere which made my wait aother 4 days to receive it.
March 24, 2018
Unprompted review
Reply from Goshopdirect
HI Mandy, we apologise for the inconvenience caused.
We do leave the office on a Friday at 5.30 and the particular microwave you purchased had one left in stock when we left. Someone else ordered at approximately 6.15pm so we had to honour that order. As soon as we were back in on Monday morning, our customer service team informed you to let you know that it had gone out of stock and offered replacements, one of which was more expensive and we did offer to honour the original price of the one you ordered.
On Tuesday we received an email via customer service stating that you wished to be refunded. I personally completed the refund, however on our system you have to refund the order value and delivery separately. Even though you had emailed to say the delivery had not been refunded, it had already been put through the system by the time your message was received.
Once again, I can only apologise for the service you have received, it is quite unusual for us to go out of stock over the weekend. Due to this, we have since put a process in place to ensure that any items that have a stock level of less than 5, should be removed from our system over the weekend. We are also in the new process of having a new website developed and issues such as this will no longer be possible.
We do thank you and appreciate your custom and if you would like to come back to our store, please email us directly and we can arrange a discount on your next purchase.
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