Very poor customer service and beware of the RTB warranty, YOU HAVE TO PAY. Taking them to court to recover costs, as it was supposed to be repaired FOC as it was within 12 months. DO NOT BUY FROM THE... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a Lenovo ThinkPad x220 which I love but the quality of the refurbishment is questionable. The charge runs out in less than an hour (didn't replace battery). The camera and microphone don't wor... See more
First postage after paying the laptop took them 6 day. Ok I get it. I got the laptop turned out to be different model. I contacted them they promised to send me another one which they did. It just tur... See more
I purchased a reconditioned Dell laptop from Solent Laptops (also trading as Grabalaptop, My Cheap Laptop and Newandusedlaptops4u on eBay) in autumn 2022 for £119.99. It was sold running... See more
Company details
Information provided by various external sources
Refurbisher & Reseller of good 2nd user Core Branded Laptops
Contact info
Unit I, OYO Business Units, Fishers Grove, PO6 1RN, Portsmouth, United Kingdom
- 02392374087
- liam@solentlaptops.com
- www.grabalaptop.com
1.6
Bad
131 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
pleased
Very pleased with the service and the equipment. Would definitely use again and recommend to friends and family.
August 22, 2019
Unprompted review
Reply from Grabalaptop
Tracy
Thank you for the great 5 star review. We are so pleased that we could provide an excellent service and product.
We appreciate that you would recommend us and would also use again, we look forward to hearing from your self again.
Regards
Grabalaptop
Just a laptop
Just wanted a laptop to apply for jobs etc. They have a great range of refurbished laptops at very low prices.
They tell you exactly what to expect from your machine and don't disguise anything.
Really pleased with my purchase, does exactly what i want it to.
August 22, 2019
Unprompted review
Reply from Grabalaptop
Clive
Thank you for taking the time to leave an excellent review. We are so glad our services and Product could meet your expectation.
We hope to hear from you again in the near future.
Regards
Grabalaptop
Reply from Grabalaptop
Roy
Thank you for the 5 star review, we really appreciate it.
We are so glad you felt our all round service and product was good and hope you come back to us in the future.
Regards
Grabalaptop
Like New!
The laptop arrived very quickly in immaculate packaging. The laptop itself looks and runs as if it’s brand new and for a fantastic price. I’m incredibly happy with my purchase and will definitely buy from here again.
August 22, 2019
Unprompted review
Reply from Grabalaptop
Georgia Lee
Thank you so much for the excellent review.
We are so glad you were incredibly happy with your purchase and service. Its great to hear you would consider us again.
We hope to hear from you again soon
Regards
Grabalaptop
laptop still working- i would use again.
August 13, 2019
Unprompted review
Reply from Grabalaptop
Gurdinder
Thank you for taking the time to write a 5* review,
Its great to hear your happy with your product and that you would use our services again.
We hope to hear from you in the near future,
Regards,
Grabalaptop
Reply from Grabalaptop
Christopher
Thank you for taking the time to leave a 5* review,
We look forward to hearing from you again.
Regards
Grabalaptop
Battery Problem
hi i love he wimdows 10 laptop but the battery is not ood at all .It has to e charged everyday at all times.it runs down very quickly.Thank you
August 3, 2019
Unprompted review
Reply from Grabalaptop
Rose,
Thank you for the review, however we are a little disappointed that you have offered us only 2 stars in your review of our service when you have explained you are unhappy with the product's battery not our service.
In addition, all batteries of laptops would need to be charged every day, they do not last for days without charge especially when in use. An average battery life is around 2-3 hours usually and refurbished products are generally less than this also.
If you would like to contact us regarding your battery please feel free to do so as from our records we do not seem to have had any correspondence from you
Regards
Grabalaptop
My 2nd laptop bought from these guys
My 2nd laptop bought from these guys, every thing on website is as listed from upgrade to descriptions warranty, i did have a faulty battery on 2nd laptop, as i took a chance not to upgrade battery, but because it lasted less the 30 minute, as stated in there policy, got a new battery DELIVERED FOC! 1st class company and very helpful on phone when i needed them.
August 3, 2019
Unprompted review
My recent laptop purchase
I am over the moon with my laptop at the moment and all is well. It's everything I needed and I was able to set it up very easily, and move my information over from my older one.
The laptop is much easier to use than my other laptop and less cumbersome. I would recommend this company to anyone, and wouldn't hesitate to purchase from them again. Very happy with the service.
July 30, 2019
Unprompted review
Reply from Grabalaptop
Farno,
Thank you for leaving an excellent review. We are glad that everything is going well with your laptop and we could provide a great service.
We appreciate that you wouldn't hesitate in using our services again and recommending them on to others.
Regards
Grabalaptop
Wonderful service
Wonderful service. Great response time. Fantastic product. Would definitely use again and recommend. Fast delivery. Thank you
July 30, 2019
Unprompted review
Reply from Grabalaptop
Toby,
Thanks for the excellent review . It's great to read you found our item and service of good quality and that you would us again as well as Recommend us on.
We look forward to hearing from you again in the near future.
Regards
Grabalaptop
Grabalapton is a company that is…
Grabalaptop is a company that is fantastic to
deal with
They built a Laptop to my specifications this was
delivered in excellent time in a sturdy box
Well done and thanks
Martin Storey
PS
If I should need a laptop it’s not rocket science as I would use you as my number one for laptops and electronic software WELL DONE
July 4, 2019
Unprompted review
Reply from Grabalaptop
Martin,
Thank you for taking the time to leave an excellent 5* review.
We are so glad we could meet your specifications and that you are completely happy with your product and services.
We hope to hear from you again in the future.
Regards
Grabalaptop
Purchased laptop through My Cheap…
Purchased laptop through My Cheap Laptops. Delivery slightly longer than billed but otherwise does what it says in the tin
July 4, 2019
Unprompted review
4 Purchases in 2 years
I have bought 4 laptops from Grabalaptop in the last couple of years. 1st one had a problem and was swapped swiftly for a fully-working model with a minimum of fuss. The other 3 (used for work machines) were as described and I haven't had a single issue with them. Suffice to say when we need more machines, at work or home, I know where I'll be buying them from. Highly recommended
July 4, 2019
Unprompted review
Reply from Grabalaptop
Ian,
Thank you for taking the time to leave an excellent review.
It's great to read you found our services and items of good quality and would recommend us.
We look forward to hearing from you again in the near future.
Regards
Grabalaptop
Excellent laptop no problems so far
June 28, 2019
Unprompted review
Reply from Grabalaptop
Robert,
Thanks for the great review.
We are so glad you are happy with your Purchase.
We hope to hear from you again.
Regards
Grabalaptop
Excellent Laptop seller
Excellent Laptop Excellent Services and very fast delivery. Laptop has no signs that it was refurbished excellent quality product
June 19, 2019
Unprompted review
Reply from Grabalaptop
Christopher,
Thank you for taking the time to leave an Excellent 5* review.
We are very pleased you are happy with your purchase and the delivery time allocated.
We hope to hear from you again.
Regards
Grabalaptop.
My son works in computers and says this…
My son works in computers and says this is very good value for a recon computer.
June 19, 2019
Unprompted review
Reply from Grabalaptop
Brandy,
Thank you for your excellent review.
We are so pleased to hear yourself and Son are happy with your purchase.
We hope to hear from you in the future.
Regards
Grabalaptop.
Great customer service laptop…
Great customer service laptop dispatched as promised. Great back up when it developed a slight fault 2 months later which was swiftly resolved over the phone. Have brought from them previously and will do again.
June 18, 2019
Unprompted review
Reply from Grabalaptop
Geoffrey
Thanks so much for particularly mentioning our customer service element within your excellent review
Whilst we hope that customers do not have an issue with their laptop, these things happen and we are glad that you were happy with how we dealt with your issues
We look forward to hearing from you once again in the future
Regards
Grabalaptop
You can order with confidence!
Good product and fast delivery. There was a problem with the first computer I ordered (Thinkpad X240), the help desk service was super efficient and very courteous, and all was resolved in less than 10 minutes. Got sent a new laptop and they also picked up the old one. You can order with confidence!
June 7, 2019
Unprompted review
Reply from Grabalaptop
Ana,
Thank you for the excellent review, especially considering you had a problem
We are so pleased that you have felt as we do that things can go wrong and it's how things are dealt with that make or break an experience and in your case we are so pleased that we managed to work efficiently to help you and allow you to offer such a positive review.
We are glad that all is now well with your order and hope to hear from you once again in the near future
Regards
Grabalaptop
Reply from Grabalaptop
Colin,
Thanks for the excellent review
We hope to hear from you once again in the future
Regards
Grabalaptop
Very good service
Very good service, and easy to use. Would recommend to others.
May 21, 2019
Unprompted review
Reply from Grabalaptop
Mike,
Thanks for the review and recommendation, we always aim for our customers to recommend us to others and are most pleased you have offered this
We hope you do come back to us yourself in the future also should you need another item
Regards
Grabalaptop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.