Grade Potential Reviews 148

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional quality of the staff, describing them as knowledgeable, patient, and caring. Many people appreciate the personalized approach and the positive learning environment created by the tutors. The service is often praised for its flexibility, efficiency, and the ability to find suitable matches for individual needs, making the overall user experience very positive. However, some customers also noted issues with customer service, mentioning billing discrepancies and experienced dismissive or unprofessional interactions when trying to resolve these problems. A few other people also felt that the process of matching with a tutor could be slow, with some experiencing delays or unsuitable initial placements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, particularly praising the tutors for their... See more

Service

Reviewers mention positive feedback about service. Many customers praise the high-quality tutoring services,... See more

User experience

People report positive experiences with user experience. Customers praise the ease and speed of finding a... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication, helpfulness,... See more

Response time

Clients share positive opinions on response times. Many customers appreciate the quick and prompt responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our tutor, Guillermo, is wonderful. He adjusts his delivery for each of my kids to ensure they are receiving the instruction in a way that is most conducive for them. He doesn’t just focus on the equa... See more

Rated 5 out of 5 stars

I’ve only had 1 lesson so far, but my tutor is really knowledgeable, kind and patient. She has told me things I didn’t know about my ancestry just by my grandparents name (my dad is 1st gen American,... See more

Rated 5 out of 5 stars

Tiara has been absolutely amazing with my son, Alan. she was kind, patient, and incredibly understanding. She truly takes the time to connect with him and meets him where he is, which means so muc... See more

Rated 5 out of 5 stars

My 7th grader is hugely benefiting from the in-home tutoring service provided by Grade Potential tutoring. The tutor is very prompt, works with our convenient timings. The tutor is able to explain it... See more


Company details

  1. Tutoring Service
  2. Career and Education Provider
  3. Private Tutor

Written by the company

At Grade Potential, we believe the most impactful learning doesn’t need to happen through a screen. It happens face-to-face. It’s not just our preference, it’s the foundation of how we work with students and families every day. We focus on in-person tutoring because we’ve seen what happens when students build real relationships with the people helping them. We match each learner with a local, vetted educator who meets with them at home or at a location that works for the family. It’s familiar, consistent, and built for sustainable progress. We know every family’s needs are different. That’s why we offer virtual sessions when needed, especially for students in rural areas, with inconsistent home time, or who simply prefer learning online. But our model is intentionally built around real-life connection and in-person support because those elements tend to lead to stronger outcomes over time. Whether the subject is elementary reading or graduate-level writing, we help families find the right tutor for their needs, their pace, and their goals. And from first outreach to final session, we handle the logistics, the communication, and the follow-through, so the focus stays where it should: on consistent, high-quality learning.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

148 reviews

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Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Tutor Experience

Hello My Name Is Samia, My tutor gave up on me unexpectedly because I clearly wasn't focusing, and plus it is so expensive the billing fee every Wednesday was around 69$ it was so much money, because my family has a lot of bills to pay, my family couldn't keep up with the fees we were supposed to pay to keep the tutoring in sessions. My mom called Grade Potential and tried to tell them that she could not pay the fee for the tutoring session and they told her its okay and they totally understand. My parents were also mad because I made the tutor leave, and started yelling, and arguing with me. We were starting to do grade potential in early December, because I had failed my STAAR EOC Interims, We did it for Algebra homework and I was starting to understand the material a bit better but it was very hard for me to retain the information being processed or learning how to do the steps for each equation. I am very horrible at math and at retaining information, and managing things like focusing, paying attention can be very challenging at time, I have been on a IEP/504 plan since I was in kindergarten and I have struggled with math and retaining information, and if we added a new subject other than math like if we did math and English both together it would charge me more money rather than just the 69$ for the session. And if it were three subjects it would be 100$ and 100$ every week is a ripoff just to get better at math. I really love Grade Potential, it is good and it helps your child succeed, but sometimes it can be way too much money for some people, I would call them back and hire a new tutor but the money would be way too much to continue with Grade Potential, the sad part about all of this is that they don't give refunds after you're done with grade potential this feels like a total scam, most tutors I find on the internet and expect me to pay money are mostly scammers trying to take your money but after I received a tutor arriving to my house and my family paying them money this is legitimate company. The tutor didn't stay for the full 2 hours that we paid for, but the tutor left after only 1 hour, 40 minutes, cutting the session short by 20 minutes. When we asked her to stay after she left and finish the scheduled time, she refused and left anyway. Unprofessional and not worth the money. DO NOT WASTE YOUR TIME AND MONEY!!!!!!!

December 3, 2025
Unprompted review
Grade Potential logo

Reply from Grade Potential

Thank you for bringing this to our attention. We’re sorry to hear about your experience and the frustration it may have caused. Your feedback is important to us, and we appreciate you taking the time to share it to help improve our processes.

Rated 5 out of 5 stars

Tutor and company

Christian was able to help my son with any subject. I dont know what I would have done without his help for my son who is on high school. He was both a blessing and God send. He never missed one day tutoring him. He was always patient, kind, and very professional. He became like our family. The best thing of all they come to your home.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Sandra and Ms Debbie (tutors)

Sandra and Ms. Debbie are my kids tutors. And I’m so glad that they are, each adult fits each kid so well it’s crazy. Sandra knows how to work well with my son and get him out his quiet zone quickly, he’s my only son out of all girls. I walked inside the library and he’s reading books with her she provided him homemade flash cards and he ordered me to put in my purse. Amazing ms Debbie and my daughter are both cancers and have the same spunk to them and my daughter looks forward to seeing Debbie weekly. She so caring and loving towards her and they are so similar it’s like they’re related and we haven’t even been a month in this program. Thank you guys’

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

We have the most passionate and…

We have the most passionate and responsible teacher—someone who truly loves what she does. My son absolutely loves it when she comes to our home to tutor him. His reading has improved tremendously; he is now much more secure and confident, and she really takes the time to teach him. Ms. Margarite is absolutely wonderful!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, great communication, no ai answering service, they really went out of their way too schedule a last minute session for my daughter. I'll leave another reverie about the quality of the tutoring after i see it a few times.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Truly care

Communication, reliability, transparency, truly care and affordability

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Alessandra the AMAZING

Alessandra has made an amazing impact on both my grandsons. She was quick to identify the educational skills they were lacking and quickly moved on to filling in those gaps. She makes learning fun and they think she is fantastic. They look forward to learning with her and I can wait to see all their successes in the future with her on their team.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great tutor

My son spoke very highly of Ms. Diane, describing her as patient and supportive. He shared that he gained valuable insights during their tutoring session and truly benefited from her guidance.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

DONT DO IT, PARENTS BEWARE

Tried for over two months to get a Tutor. The first Tutor came and told us that she wasn't sure why they put her on Lily's case because English is her third language. lol. She was nice so we were going to try it. Comes time for her actual session and the tutor had to cancel right before first session due to sickness. Company didnt have backup. I Requested new tutor. Took 2 weeks , got tutor scheduled. Meanwhile they lied to their worker and said I didn't like her! I was appalled. NO my daughter needs tutoring I don't have time to wait for bronchitis . New tutor - 1 day before scheduled session tutor tells me it don't work for her no more with her schedule. Requested new tutor- still waiting 3 weeks later . They have no problem taking your money but will give u the loopty loop to actually get a session. Tutor hero and grade point tutoring is the same company! Don't be fooled! Get your kid better help like I wish I had!

March 19, 2026
Unprompted review
Grade Potential logo

Reply from Grade Potential

Thank you for bringing this to our attention. We’re sorry to hear about your experience and the frustration it may have caused. We understand your concerns regarding finding the right tutor match for your student. We understand how important it is to find the right tutor and are working to find an appropriate match in a timely manner.

Your feedback is important to us, and we appreciate you taking the time to share it to help improve our processes as we review what occurred.

-The Grade Potential Team

Rated 5 out of 5 stars

Reza Tutor

Reza is super kind and understanding, and he explains calculus in such a simple way that makes it easy for someone like me to understand. He’s the best!

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I’m so happy with the tutoring services…

I’m so happy with the tutoring services provided. The company is very professional, organized, and truly cares about helping kids succeed. The tutors are patient, knowledgeable, and make learning enjoyable. I would definitely recommend them to other families!👏🏻

January 26, 2026
Unprompted review
Rated 1 out of 5 stars

PROBLEMATIC TUTORIAL AGENCY …

If there were more positive involvement or any involvement with Corporate and Administrative Personnel ( regarding consistency of tutors from poor managerial relations with tutors and less payment issues with tutors and no problem solving skills with Customer Service Personnel ) - Grade Potential Tutorial Agency would be .. a more solidified organization !
They have a ONE WAY CONTRACT -- which ( only ) benefits the UPPER LEVEL PERSONNEL of the AGENCY !
TOO MANY PROBLEMS in the company and cannot be resolved - overnight.
In the meantime - the students and family members and tutors suffer (-throughout ) !

February 27, 2026
Unprompted review
Grade Potential logo

Reply from Grade Potential

We’re sorry to hear the partnership didn’t work out. We strive to hold our standards for a high-quality tutor experience, and that includes clear expectations.

We appreciate your feedback and wish you the best moving forward.

– The Grade Potential Team

Rated 5 out of 5 stars

Top quality tutors

Everyone are so nice and very helpful and easy to reach out with them ! at the beginning I was lost I tried to find a good tutor for my daughter, I searched on google I saw the grade potential I called and I remembered how Alex one of the worker there helped me a lot he was super nice.
Then my daughter started with her amazing tutor Alicia , she is very nice , very knowledgeable ,very smart , and very polite :)
My daughter is very happy with her , she made her understand so fast !
My experience was very good and I’m continuing with them because they are wonderful !

March 8, 2026
Unprompted review

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