Greatmagazines Reviews 

Do not order from this company! I set up a 3 months for £5 offer for empire magazine, logged on to my account to cancel before extra money came and and my account says I had no subscription so I assumed it was already cancelled. Now they have taken £30 from me and are refusing to give it back. Apparently signing up for the offer automatically puts you into a contract that you can't leave for 12 months! Absolutely disgusting

Shocking experience, purchased digital and print subscription and nothing but grief trying access content so much that I've had to request a refund, it really is that bad. Reached out to them and was told I needed a subscription, when I explained I had and provided my customer number, heard nothing since.

Pre ordered a magazine, confident I would receive a copy, not the case. After the magazine was released, I got an email saying that they depleted their stock. Why were they allowed to sell more than they had? Now I can attempt to scour eBay for a reasonably priced magazine but I’m not holding my breath. Their customer service response was dismal at best.

Another one adding to the I wish I'd read the reviews first. Appalling customer service. I haven't had all the trial issues, I thought I still had time to cancel but after 2 issues were delivered it was saying I'd had all four in the trial and it took the next 6 months on Sunday. Then saying I couldn't have a refund because I'd paid until September. Then when I pressed further and said I wanted a manager and they had taken my money fraudulently I was told to call back Wednesday to get a refund.

Can't say AVOID enough.

Like others as well they are quick to take the money, tell you that you've had all your issues but slow to deliver and even more reluctant to refund. There is no way to cancel online even though it indicates there should be a way.

For four months and counting I have been unable to access my account details on line. Despite numerous e-mails to and fro, the fault remains. I am advised to do various things repeatedly, none of which works. Customer Services are caught in the middle and cannot influence the IT people it would seem. No-one from IT has contacted me. Going round in circles. Requests for info. about raising a complaint are ignored.

I can only agree with the other 1 star reviews-appalling customer service. I purchased a gift for my sister for christmas which she has been unable to register. She was told to delete the app and reinstall...still no joy. 12 emails later I was told the subscription had been cancelled and I had been refunded-this was after sending proof of purchase, customer no etc. When asked what date the refund had been sent a different tack was used. I am now awaiting a cheque (who uses cheques these days??) but going by other reviews I am not holding my breath. DO NOT USE

Update 17/02: Despite the response saying this had been investigated and to make contact-no reply to my email!! I have, however, had a refund at last

Just rubbish, tried 3 times on different dates to place an order online, on first 2 attempts would not accept any payment, on 3rd attempt again would not accept credit card so paid by debit card, said it was accepted then got an email to say it had failed. Finally had to place order by telephone which was straightforward at least, just wait to see if we get any magazines.

I wish I had read the reviews before placing an order for print copies as a Xmas gift for someone. The system changed the order to digital and the recipient doesn't use a computer or mobile phone. After numerous emails and 19 long phone calls they changed it but reduced the number of copies that will be sent as "some had already been read". PLEASE DONOT USE THIS COMPANY.

Bought gift for relative site unclear £40 per annum however this was digital only format Once mislead I promptly purchased paper copy and asked for refund as digital had weeks to start on several & not due to start in correspondence they lied and different representative’s with ignorant replies o ownership
Jessa jona neither listened to the facts taking no ownership their replies clearly show no focus of relevant facts
Avoid if no stars were available I would be generous

Nothing much to be said. Ignorant no customer service. Refuse to give a credit that I claimed.
DO NOT TOUCH THIS COMPANY AT ALL OR YOU JOIN THE LINE OF CLIENTS DISSATISFIED BEING A POOR CLIENTS OF THEIRS.

In mid-June, I ordered half a year´s subscription on Motorcycle News as a present for my husband - we live in Denmark. The first issues were considerably delayed. By the end of July, we had only received a single issue. After a complaint, the issues started to arrive fairly regularly, with one or two never turning up. Until the second half of October, when they stopped coming altogether. Sixteen e-mails between the company (Bauer) and us later, the problem is still not solved. The problem may lie with the Danish distributor, but nothing happens. I would not recommend subscribing to any of "Great magazines" products.

I ordered a subscription for paper copies of Landscape magazine over a month ago. I never received the first copy even though the payment (inc a charge for a digital copy I didn’t order) was taken by direct debit from my bank account. I have tried to contact customer service by online messaging but so far no response. The landline number is not working so I’ve cancelled my direct debit and hopefully no further payments will be taken.

I signed up to these without first reading reviews. Luckily for me the day after I signed for a subscription I read the reviews on here & on FB & decided it wasn't worth the risk so I emailed them telling to cancel the subscription & the DD that very next day. Had an email back saying that I should contact them again once the first DD was taken & they would then be able to cancel the subscription. If this happens to anybody else, just login to your bank & cancel the DD they will have set up (regardless if they have taken any money or not. I'm thankful for the other reviews warning me and I can confirm DO NOT DEAL with this lot. I guarantee it will cause you nothing but problems. In the end I signed up with newstand.co.uk for a subscription on the Friday & the magazine was delivered the very next day. Highly recommend them.

Unreal. I paid the intro price to read an issue of Empire thinking I’d just cancel my subscription afterwards. Apparently, there is no way to cancel the a subscription without first reaching out to the company. Once I reached out I was told I am locked in for a year and I’m unable to cancel for 12 months! I’ve never heard of such a thing. Wow. Talk about a scam.

I feel bad that the last of print media is represented by a such an unscrupulous business. If you’re thinking about doing any business with this company, just don’t.

To cancel call this number: 01858 438884

Joke of a service. Very hard to cancel. Some of the issues didn’t even arrive. I thoroughly suggest you find somewhere legitimate instead of this semi scam of a site.

Been getting a magazine from them for some time. Suddenly even though all monthly payments have been received by them and have contacted by email and they admit they are wrong still have not received last two weeks magazines. Have written again and hope I get a result.

Awful customer service. They don't read your emails properly for a start. I've been trying for nearly a month to get them to understand that I can't register a gift subscription of a magazine to my email address as I have an old inactive one registered and they need to remove this first. They also seem to take the proverbial when using Tesco vouchers - they charged £63 for a digital only subscription with Tesco vouchers when it usually costs £63 for a digital and print subscription when you pay with cash/direct debit. Joke of a company.

Shockingly poor customer service from Bauer Media. Mojo and Empire, both great magazines which are plugging their, on the face of it, very good VIP memberships are sadly being let down by Bauer’s incompetence and general lack of concern for customer experience. My Mojo VIP subscription was set up and then within 4 days, digital access ceased and I was presented with the invitation to subscribe. Customer Service absolutely no help. Empire was even worse - confirmation of order received and then digital access ceased within 2 days - this time Customer Service claimed there was no record of an order. So no VIP membership for me and no revenue for Mojo and Empire - back to reading copies on my local library app.

Really bad customer services. They have no interest in helping.

Do not use this company I asked to cancel my subscription and a refund of my balance as the TV magazine I had paid for should have reached me on a Thursday, in fact it has been arriving the following Wednesday, so I have had to buy another magazine to cover the days it does not arrive. Customer service wanted to cancel all outstanding issues but with no refund. I know they are let down by Royal Mail but it should be down to them to make sure I receive the copy why still in date.