Greenfingers Reviews 

2,311
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Went here today for a look round, lots of nice and unusual planters which I will probably come back and buy. Ordered a sausage, bacon and egg bap. Quite pricey considering the sausage was brown on... See more

Rated 5 out of 5 stars

Ordered 4packs of Everedge Lawn edging on friday afternoon,email from Greenfingers same evening to say items dispatched. Given Yodel tracking number, informed it would be delivered on monday betwe... See more

Rated 2 out of 5 stars

Ordered a kelkay water feature from them, no contact from them, couriers rang us and advised delivery. Checked the water feature the day after it arrived and my husband powered it up to confirm the pu... See more

Rated 5 out of 5 stars

Purchased 2 top-end Gazebo's no hassle. One arrived badly damaged by a fork lift truck side impact (we think). Corresponded with Greenfingers without any issues what so ever and they agreed to send t... See more

Company details

  1. Garden Center

Information provided by various external sources

Garden Furniture, Garden Plants, Gardening Equipment and Tools, Garden Decor, Water Feature ... with FREE DELIVERY on most UK orders from the UK's Leading online garden centre an dgarden furnituyre store


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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3.2

All reviews

(2,311)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality

Delivered ahead of original lead time. Packaged very well. Very solid and good quality. overall very pleased with purchase

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

Having placed my very first order…

Having placed my very first order during lockdown I was delighted with speed of delivery however my trust in the company came when one item was damaged during transit, the response was helpful, polite and friendly the refund was not delayed in anyway. I fully recommend and will definitely use again.

July 1, 2020
Unprompted review
Rated 1 out of 5 stars

Just be honest

Lots of good reviews so I must be one of the unlucky ones. Ordered a pergola on the 24th May, in stock, 9 to 11 “working days” delivery. I emailed them after 2 weeks and got a reply Shipped 6th June. It is now July and it still hasn’t been delivered. I’ve emailed again telling them that I wouldn’t be writing a bad review about them because of the difficult times we are having, but I just wanted them to be honest and say that they that they were out of stock, but they blocked my email. I’ve noticed now that when you order a pergola it’s got a “Back in Stock Alert “ request, i wish that had been in place when I ordered. Never written a bad review before but I’ve had enough. Wow review just posted “Pergola delivered as advertised “ where is mine from May?

July 1, 2020
Unprompted review
Rated 5 out of 5 stars

So easy to order

So easy to order. Very good communication from seller, accurate delivery estimate and product arrived in perfect condition. Very easy to install. Overall a very pleasant experience.

June 30, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

excellent product, recycled tyres made to look like sleeper stepping stones. They really look great embedded into grass and fantastic as they are non slip.

June 30, 2020
Unprompted review
Rated 1 out of 5 stars

Wish I'd read these bad reviews here's another one.

We bought a garden storage unit in May despite saying shipped online for several weeks we still have not received this item. Have emailed them and stockists who say its with the couriers but still no sign. Either deliver it this week or else. Refund wanted if not given we will contact the card company we paid with.

June 29, 2020
Unprompted review
Greenfingers logo

Reply from Greenfingers

Your refund has now been completed and paid back into your payment method. My apologies for the delay. Regards Nicola

Rated 5 out of 5 stars

I received this product recycled rubber…

I received this product recycled rubber garden edging a few days after order and I have to say this is an excellent product, a dream to work with and easily put into position in my garden. I would highly recommend this product and company for their excellent service.
J. Bridges

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, the product I wanted was out of stock but the Greenfingers website allowed me to select a 'stock alert' to advise when the stock was available. I received an e-mail a few days later advising the product was back in stock and I ordered it, it arrived within a few days. Excellent service and good to know that the 'stock alert' button actually works.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Pretty awesome

Came well packed and quickly. Look lovely with plants in.Well made,True to how describe on website. Would buy again only they are sold out Can't wait till they are in stock again. Would highly recommended.

June 29, 2020
Unprompted review
Rated 5 out of 5 stars

Service review.

I've bought a few things from Greenfingers over the last few years.
Descriptions of products are accurate and informative.
Delivery has been as predicted and on time.
I've not had to return or query anything so cannot comment on that side of their service.

June 27, 2020
Unprompted review
Rated 1 out of 5 stars

Don't use. Poor customer service and products delivery dates are not as suggested

They advertised a shed on sale and gave their delivery date between 22nd May -29th May - which was about 3 weeks later than the initial order. I thought "great" as it would in time for summer, kids could get use out of it this year etc. When I ordered it, it said the delivery date was 12th June. Not too happy but expected as i suppose. So I waited and built my foundations. No delivery on the 12th June and the company said that it was now going to be at least the 19th JULY. Not happy that is nearly 2 months after the original date they gave me. When I asked for a discount, given the fact that I had to wait 2 months more than expected and already built the foundations - they said "No". Company blamed it on the coronavirus and that it comes direct from factory which I get, but don't give me a date in May when you obviously can't keep it.

June 26, 2020
Unprompted review
Rated 4 out of 5 stars

Great Product - But !!

Whilst searching the internet for lawn edging the installation video for Smartedge convinced me that it was right for my requirement so purchased a 50m roll.
The video shows the installation on what can only be described as fairly soft ground. In my case, living within the Cairngorms, our soil is very, very, stony varying in size from those used for paths to those the size of a clenched fist with the resultant effect that digging the small trench was in itself a task.
Once the trench was ready the Smartedge was positioned ready for securing with the plastic pins supplied. Yet again the stony ground proved a problem as the majority of the pins simply bent and were rendered useless (many in fact were firstly difficult to push through the holes) so in frustration I resorted to going to B&Q and purchasing a quantity of nickel coated screws approx 2/3 the length of the plastic pins which did the job.
Finished job is perfect and looks good But I would suggest that if you have a garden where the soil is similar to mine give it some thought before purchasing.

June 23, 2020
Unprompted review
Rated 2 out of 5 stars

Wrong order, wrong colour, returns problems

Ordered a garden three seater Ellister Delux swing seat with black canopy and cushions to match my garden chairs and table, plus a three seater cover. Received a two seater swing seat in cream. Then my original order could not be supplied. Did eventually get a full refund but two disappointed daughters. Delivery was timely but returning delayed and when I did get a date for collection, the courier came on a different day. Would not use this company again, too many problems.

June 22, 2020
Unprompted review

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