Greenfingers Reviews 

2,311
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Went here today for a look round, lots of nice and unusual planters which I will probably come back and buy. Ordered a sausage, bacon and egg bap. Quite pricey considering the sausage was brown on... See more

Rated 5 out of 5 stars

Ordered 4packs of Everedge Lawn edging on friday afternoon,email from Greenfingers same evening to say items dispatched. Given Yodel tracking number, informed it would be delivered on monday betwe... See more

Rated 2 out of 5 stars

Ordered a kelkay water feature from them, no contact from them, couriers rang us and advised delivery. Checked the water feature the day after it arrived and my husband powered it up to confirm the pu... See more

Rated 5 out of 5 stars

Purchased 2 top-end Gazebo's no hassle. One arrived badly damaged by a fork lift truck side impact (we think). Corresponded with Greenfingers without any issues what so ever and they agreed to send t... See more

Company details

  1. Garden Center

Information provided by various external sources

Garden Furniture, Garden Plants, Gardening Equipment and Tools, Garden Decor, Water Feature ... with FREE DELIVERY on most UK orders from the UK's Leading online garden centre an dgarden furnituyre store


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

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3.2

All reviews

(2,311)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

We were very pleased with the service and with the quality of the product we bought. We would whole-heartedly recommend Greenfingers to prospective purchasers.

June 22, 2020
Unprompted review
Rated 1 out of 5 stars

Don't trust greenfingers.com

Their website was poorly updated and so showed stock of an item they never had access to (as confirmed by the manufacturer).
Don't trust them - go to Hayes Garden World or similar trustworthy retailer.
Also whilst others invested the larger profits they were making in customer service agents to help respond to customer queries at least in a reasonable time of a few days - Greenfingers took weeks and weeks to respond to a simple stock update request - that the manufacturer responded to in 5 minutes when I rang them directly.

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Recycled garden lawn edging

I ordered some recycled garden lawn edging. I am pleased with the end result, it was easy to cut to size and install. Green fingers are a good company to deal with, plenty of information and good communication.

June 22, 2020
Unprompted review
Rated 5 out of 5 stars

Greenfingers company

Found Greenfingers very reliable very efficient on there delivery times and quality of there goods have no complaints at all If need be will deal with this company again

June 21, 2020
Unprompted review
Rated 4 out of 5 stars

The Romantic Arch looked good

The Romantic Arch arrived well within the expected time and was easy to assemble. The dark brown colour blended in with our garden foliage. We added additional stakes at base for extra support to the arch and growing climbing rose as we have a windy garden.

June 21, 2020
Unprompted review
Rated 5 out of 5 stars

Great Quality Item For A Very Reasonable Price

I was very pleased with the delivery time of my well packaged item. On opening it, I was impressed with the quality of it for the price charged. Would definitely recommend this company, and I'm sure I will use them again in the future.

June 20, 2020
Unprompted review
Rated 5 out of 5 stars

Impressive arches suitable for stepped/sloped garden

Ordered two infinity arches from Greenfingers as they were offering the best price we could find online. Despite a note saying that lead time could be up to 4 weeks, within a few days we received notification of our delivery slot. The arches were relatively easy to put together, though you do have to make sure that the two sides are constructed as mirror images, which the instructions don't make clear.

The timbers are good and strong and, despite some natural warping, everything pulled together well when screwed tight. The height is impressive and allows these arches to be used where there is a step up from one level to another, or where there is a slope. We had both of these situations and the arches worked well, allowing you to trim for any differences.

They have made an impressive feature in our garden!

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great windows, they look real !!

We bought two windows to go on our garage wall and they look great!
They arrived unpainted so I painted the knots with Zinsser bin to seal them and then a coat of Zinsser cover stain primer followed by two coats of a water based gloss. The hardest part was masking up the windows every time I applied a coat of paint then taking it off in case it stuck too much to the mirror coating and pulled it off, but it was ok.
I didn’t fit the fake handles because I thought they looked a bit naff but that’s just my opinion. The brackets that fix it to the wall are ok but I had to put a small L bracket at the bottom to stop the frame flapping in the breeze.
The only thing that I didn’t like was that they stapled the fixings bag to the front of the window which left a dent in the wood, this could have been avoided by fixing it to the back of the window where it wouldn’t show any marks.
Overall a very good product at a reasonable price

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

Impressive statue of Hector the Hunter

Bought a lovely statue of hector the hunter for our garden and we are very impressed and satisfied with the size and quality. It looks amazing and is fantastic value for money. The all round service from greenfingers was excellent and the delivery driver was very polite. The was really well packed and we will be recommending greenfingers to anybody. Many thanks for a fantastic product and service

June 19, 2020
Unprompted review
Rated 5 out of 5 stars

Love Greenfingers

Love Greenfingers. Recently discovered them and brought some edging. It’s a fantastic product at a great price. Service and delivery was all great. Will definitely be using them again and highly recommend!!

June 16, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor delivery and customer service.

I purchased a wooden lean to which was stated as normal delivery ( i guessed at approx a week) and I've been waiting 3 weeks now. The only way to contact them is via a online form which takes them 3 days to reply and gives no other explanation as to why the delivery is not here yet other than 'its with the courier and was scheduled for the 9th'. Its now the 16th and I've emailed 3 times asking for updates, courier details etc.
These types of companies are the reason I don't shop online!

June 16, 2020
Unprompted review
Greenfingers logo

Reply from Greenfingers

Thank you for your tel no, we have been advised that the expected despatch date is 10th July and have emailed accordingly. Regards Nicola


I am sorry to hear that you have not yet received your order as we understood that this had been booked in for 9th. We have now emailed the supplier and ask that they let us know when you can expect delivery. As soon as I have a response I will email you. On checking your order I can see we have no contact tel no, can you please provide this. Regards, Nicola

Rated 5 out of 5 stars

Very flexible

Very flexible, and the video explains it well. Excellent design, with good fittings.Really works well, in holding back the soil from the flag stones, and bending it round at each end gives it extra strength.

June 15, 2020
Unprompted review
Rated 5 out of 5 stars

mowers low cut

Have had mowers over the years but none of them cut as low as this Webb really pleased with the service from seller no postage charge and delivered on time lawn spooking better already.

June 15, 2020
Unprompted review
Rated 1 out of 5 stars

Lack of communication

I ordered our greenhouse on 16th May. I have filled numerous forms in asking where it is. I’ve Only ever got one reply saying they’re chasing the manufacturer. There is a Covid 19 crisis but surely that doesn’t stop them sending out emails. I am now going to go down the refund line now. They’ve had our money for a month now.

June 15, 2020
Unprompted review

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