Greentrees Caravanstore Reviews 

Sales team helpful but service and repairs/warranty are not. Bought a less than 3 year old caravan from them, paid for a full service and the first time I used it the toilet flush did not work.
They have weird 48 get back to you policy which means it's hard to talk to anyone. Then a technician tells you to turn the bathroom light on and see if anything happens when you press the flush! Then I have to check the fuse. Then they refuse to send someone to look at it. I am 71 and disabled and they expect me yo take it to them for a whole day! They should have checked it before they sold it. And should have got it working at the service!
Very poor customer service. Oh and they say it must be my fault it is not working!

Fantastic first time buyer experience. We’re novice caravanners and bought our first from GreenTrees. Harry helped us choose the right caravan as we initially chose one that was too heavy for our car. Dan was extremely knowledgeable and polite throughout the process. I really appreciated that they just left us to it to browse, it takes the pressure away. The process was smooth from start to finish. Our hub lock which was included with our used caravan was missing keys but Dan promptly sent us a new barrel and key in the post which was greatly appreciated. We will be using greentrees for our next buy for sure.

Well done to technician Scott - saved our holiday.

Excellent customer service, minor water drip from sink drain reported, & service engineer visited the next morning & rectified.

Just had our caravan repaired by the superb staff at Greentrees. They have done an excellent job and kept us regularly informed of their progress on the repair.
Their attention to detail and care is much appreciated.
Cathy and Boyd Smith

Another excellent Annual Service undertaken at my home last week. I’ve been having a Service every year by Greentrees and they always go the extra mile for me if anything extra is needed. On this occasion another person came out during the service, at the request of the engineer, so they could discuss an unprecedented complication.
Thank you very much.

After writing 5 star reviews for Greentrees it's really hard and disappointing to find out what they are really like.

Our problems with them started when we had to have some minor body repairs to our caravan. The repairs overran, although they were supposed to have our caravan for only a few days, they ended up having it for over 3 weeks. As we had to leave the caravan without draining the system and to cut a long story short, two taps were frost damaged while in their care. Greentrees told us that it was our fault that the taps were damaged, and they were not responsible. Despite repeated requests, there was no contact or discussion from any of their directors either to explain, or to discuss their decision. So we had to purchase taps and have them fitted elsewhere.

However that is only part of the story, as we then had the caravan serviced by another company. They told me, and showed me, the issues that they had found and asked where we had had the caravan serviced previously. There were numerous faults, including not applying grease as specified in the manufacturers schedule, loose corner steadies, and other issues that we were told should have been picked up at the previous service. Most worrying was that the company actually refused to issue their stamp and sticker until one of the major faults, the brakes, were fixed. The company showed me the dangerous state that the brakes were in, and they showed me that the shoe linings had been breaking up for some time, and that this had been happening over some considerable time and were potentially catastrophically dangerous.

We were regular visitors to Greentrees for minor warranty claims, where we asked them to check at the same time things like squealing brakes, and other what we thought were minor issues, and at no time were any issues brought to our attention.

Suffice to say that we will not be using Greentrees again.

I have had all my caravan serviced and repaired. By Greentree’s since 1992, and never had any problems at any time. My last was to have my van repaired. Justin contacted to advise me that to carry out the repair would be better done to a particular way. I and my wife are extremely pleased with the repair, which enhances the look now. Well done the Greentree’s team and top marks too.

Absolutely Amazing Service & Price, just bought a Dometic Air wind break, not only was it massively cheaper than any other retailer, but it also arrived 3 days earlier than expected.
Well Done You 👍🏻👍🏻👍🏻

We took our caravan to greentrees for body repair and brakes to be completed. On collection the caravan didn’t make it the 10 miles home without severe overheating of the brakes. We took time off work to take the caravan back. After a week or so we chased the repair to be told the repair bill would require another 5 hours labour plus parts on top of the original quote. The mechanic had noted the brakes were dangerously unsafe and we were still allowed to take the caravan away regardless. Greentrees would accept no responsibility for this as they ‘were not asked to check the braking system just to fit the shoes’. No help was given or deal to be had. The staff are well trained in returns and could not care less about any of the above. The worst service I have received from any company.

Contacted Greentrees at 9am with a issue at 9-20 had a phone call to say they would send a technician out today to solve the issue after a call out charge. Jarard I think his name was apologies if I got your name wrong done a temporary fix and took pictures and video for warranty work that will need to be done ,so we’ll pleased with the service

Tried to sell a vehicle that went on to fail it's MOT alongside having 10 additional advisories that they refused to put right... and insisted I pick up the vehicle or they would retain a 5000 deposit that they would offer no refund for.

We bought a brand new caravan buccaneer nearly 40 thousand pounds..picked it up carpets were dirty marks on walls in bathroom cupboards door deep marks on the inside...when we complained about this...we were greeted with "if you don't like it don't have it"we should gave got our money back there and then...

I brought a 2019 Buccaneer cruiser from Green Trees paid over 35k, just over 12months ago, it developed a small stress fracture on the roof linked to a joint, only noticed when i had it serviced last month, which could have let water into the bathroom area if not sealed, the service engineer kindly sealed it for me short term to stop any water getting in, I contacted Green trees to inform them about this sent pictures and the service report, they did not want to know, they sat behind the TCs of Elddis, now they are trying to sell me end caps to cover this small fracture. a good job the service guy kindly put some sealant in this fracture to stop any body water ingress through it short term!!! which in my understanding should come under the water ingress warranty?..... response from Green trees this does not fall under the 6 year bodyshell warranty, as stated by Elddis - "Ten Year Water Ingress and Body Integrity Warranty Elddis Buccaneer products are covered against water ingress damage for 10 years from the original date of purchase of a new product. This applies to water ingress through any permanently sealed seam joints (BTW this fracture is from one of the joints on the roof) You currently do not have any water ingress (this is because the service engineer sealed the stress fracture short term) so this does not apply,

I'm in sales, my customers satisfaction on products we sell is where we continue to grow our business year on year, even if warranty is just a few weeks outside of a 12month period, we would bend over backwards to help our customers..... i would think twice about buying a caravan from Greentree's, the aftersales care is extremely poor and they defiantly hide behind their TCs....

A company that doesn’t take any responsibility for there workmanship.
We spent just over £3000 and that was the worse decision taking our caravan to them. A lesson learnt not to trust this company again and to make the public known about the bad service they provide. They think running a company and taking peoples money to provide damage goods and also damaging peoples goods while being in there procession is the correct way to run a company.
Stay clear of this company there good at there job to get the work and your money but the aftercare they don’t have any. Brand new first time used awning that they fitted split!!! The response for this was to put tape over it. Air conditioning unit fitted three scratches back to the metal on side of caravan had to be re sprayed. Replacement gas pipes left loose. A very upsetting experience. One goodwill gesture that they did do was clean the outside of our caravan which we did appreciate.

I recently had my Elddis caravan serviced at Greentrees. The service provided was very good. The technician found a problem with the fridge gas control system which I wasn't aware of. This will be fixed under warranty. All in all a good service with the reception team being very helpful. Richard Musgrove

Excellent purchase & aftercare experience. James Brown sold me the caravan & he was very knowledgeable & had a friendly, professional approach that was much appreciated. I found the same courteous helpful approach subsequently when I wanted additional parts & accessories. Highly recommended. Peter Harrison

Just had our vans annual service using Greentrees mobile servicing for the second time. Excellent service, phone call prior to arrival to confirm time. Harry, the service man very pleasant, professional and approachable, and answered all my queries. I strongly recommend the mobile servicing, costs an extra £40 but saves all the hassle of two trips to the workshop.

Very helpful, effective and courteous staff. Wanda was particularly helpful in helping to progress a warranty claim. I Tait

Thank you everyone - cannot fault the service we have received from you last week.
Many thanks
Paul L and Sarah