Having had our used Elddis caravan now for 5 months, a couple of small issues cropped up with the van, speaking to the aftercare service team the Caravan went in for rectification under Greentree warr... See more
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In September 2023 I was encouraged to take out a 3 year service plan in advance as prices where likely to increase, the plan would start in August 2024. Unfortunately due to unforseen circumstances I... See more
Each member of staff we encountered today was polite, positive & helpful. Despite our camper’s age she was treated carefully & with respect. The new fridge was fitted without any obvious signs of wor... See more
Company replied
I recently purchased a Brand new Alicanto Grande Evora from Greentrees, (my first caravan ever) throughout my experience with the purchase I found the company to be very profesional friendly and sim... See more
Company details
Information provided by various external sources
Greentrees Caravanstore is a family run business based in Dereham norfolk, est 1974 we have been in the trade in Dereham for over 40 years. We are the largest dealer of caravans & motorhomes in the county and the ONLY multi award winning dealer. We hol...
Contact info
Hurn Road, NR19 1WD, Dereham, United Kingdom
- www.greentrees-caravanstore.co.uk
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Heating system problem
While away in our caravan we experienced an issue with our heating system. Some of the radiators were not coming on, we guessed the system needed to be bled. I phoned Greentrees who service the caravan and firstly spoke to Wanda who agreed with the problem and she put me through to Robbie in servicing. Excellent service, he talked my husband through the procedure in a very clear way, where to find the bleed valves and how to do the job. He continued the call until the system was up and running fully. Excellent service. Thank you so much.

Reply from Greentrees Caravanstore
Nicole went above and beyond to help…
Nicole went above and beyond to help with our request.
Customer service as it should be but usually isn't.
Would highly recommend this company to any prospective customers
Tom Gray

Reply from Greentrees Caravanstore
Excellent service on guarantee work
Excellent service on some guarantee work, booked in at my convenience in a timely manner. Happy and friendly staff. It's a long way from home but I will be coming here for my services also.

Reply from Greentrees Caravanstore
Caravan service
Just had first service of our new caravan under Greentrees 3 year plan. All completed to our satisfaction and very friendly helpful staff.

Reply from Greentrees Caravanstore
Harris
Harris, Swift Challenger 580 2021.We have a leak in our new caravan, which is being dealt with under warranty. The service has been efficient and we have been kept informed of the progress. We are now awaiting for the replacement parts for the repair to be completed.

Reply from Greentrees Caravanstore
Outstanding service
Hi I have bought 1 caravan from Greentrees in the past the service from start to finish has been outstanding, I have also sold 3 caravans to Greentrees , they have given me such a fair price , especially compared to other local caravan suppliers, who quite honestly have tried to take advantage, in fact I’m so pleased with Greentrees that I have now ordered another new van which will be ready for collection in may.
I can’t seriously recommend these guys enough.
Mr N Sawyer.

Reply from Greentrees Caravanstore
Great service at Greenrree's e staff at Greenrree's are very…
The staff at Greenrree's are very helpful and informative aways a pleasure to deal with.

Reply from Greentrees Caravanstore
Fantastic customer service
We had great custimer service whilst on holiday last week. Our towing hitch needed atrention and an engineer came out the same day to do the repair. We would have been really stuck without them. The after sales care is really good. Thank you Greentrees!

Reply from Greentrees Caravanstore
I spoke to Mark who was very friendly…
I spoke to Marc who was very friendly and helpful taking time to listen to what we wanted and help us decide what was required.

Reply from Greentrees Caravanstore
First rate experience
Found our visit to Greentrees was hassle free viewing. Helpful, pleasant and knowledgable sales team available when required to give good advice and guidance.
I would strongly recommend Greentrees to anyone looking to buy a caravan.
D Mosley

Reply from Greentrees Caravanstore
Excellent service
Excellent service, very professional would recommend others to use greetrees caravan services, thank you.

Reply from Greentrees Caravanstore
Terrible shabby workmanship
Terrible shabby workmanship! I took my campervan to Greentrees to have a new hob/sink that was recalled by Dometic. They fixed the new unit leaving me with a leaking water pipe and they also snapped a screw so that the unit could not be tightened on the corner, but to hide what they had done they pushed the bung in to disguise it. I definitely would not recommend this company. In your response saying 5 months ago this was the first time we have been out since the end of October so we wouldn’t have known until we used the unit.

Reply from Greentrees Caravanstore
Good service
Had some factory recalls needed to be done on our caravan, Greentrees carried out the work, great job and service as usual thanks.

Reply from Greentrees Caravanstore
I have been using Greentrees for both…
I have been using Greentrees for both purchasing and servicing my caravans for many years & have always found them to be honest & give a great service.. p Collinson. Norfolk.

Reply from Greentrees Caravanstore
Friendly and helpful staff
Friendly and helpful staff. Accommodated last minute changes to drop off & collection days/times.
V Wolverson.

Reply from Greentrees Caravanstore
Absolutely brilliant company
Absolutely brilliant company. The two gentlemen that came out and carried the work out where very respectful and completed the work to an amazing standard.
Dave Jones.

Reply from Greentrees Caravanstore

Reply from Greentrees Caravanstore

Reply from Greentrees Caravanstore
Friendly and helpful
Dan was really helpful in helping us purchase our caravan, in a matter of minutes we were all sorted, and he was always quick to respond in answering any questions we had prior to collecting the caravan.
Thanks again 😊 and we have already recommended our friends to him, who are now looking to upgrade their caravan.

Reply from Greentrees Caravanstore
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