Greentrees Caravanstore Reviews 

81
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Having had our used Elddis caravan now for 5 months, a couple of small issues cropped up with the van, speaking to the aftercare service team the Caravan went in for rectification under Greentree warr... See more

Rated 1 out of 5 stars

In September 2023 I was encouraged to take out a 3 year service plan in advance as prices where likely to increase, the plan would start in August 2024. Unfortunately due to unforseen circumstances I... See more

Rated 5 out of 5 stars

Each member of staff we encountered today was polite, positive & helpful. Despite our camper’s age she was treated carefully & with respect. The new fridge was fitted without any obvious signs of wor... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a Brand new Alicanto Grande Evora from Greentrees, (my first caravan ever) throughout my experience with the purchase I found the company to be very profesional friendly and sim... See more

Company details

  1. Motor Vehicle Dealer

Information provided by various external sources

Greentrees Caravanstore is a family run business based in Dereham norfolk, est 1974 we have been in the trade in Dereham for over 40 years. We are the largest dealer of caravans & motorhomes in the county and the ONLY multi award winning dealer. We hol...


Contact info

3.8

Great

TrustScore 4 out of 5

81 reviews

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3.8

All reviews

(81)

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Rated 5 out of 5 stars

Heating system problem

While away in our caravan we experienced an issue with our heating system. Some of the radiators were not coming on, we guessed the system needed to be bled. I phoned Greentrees who service the caravan and firstly spoke to Wanda who agreed with the problem and she put me through to Robbie in servicing. Excellent service, he talked my husband through the procedure in a very clear way, where to find the bleed valves and how to do the job. He continued the call until the system was up and running fully. Excellent service. Thank you so much.

March 8, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Great to hear we were able to assist over the phone, lots of dealers simply do not offer phone advice for instance land rover, you have to book in and pay to get anywhere, we are happy to do things differently in the interest of great service.

Rated 5 out of 5 stars

Nicole went above and beyond to help…

Nicole went above and beyond to help with our request.
Customer service as it should be but usually isn't.
Would highly recommend this company to any prospective customers

Tom Gray

March 7, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Many thanks for the review, much appreciated

Rated 5 out of 5 stars

Excellent service on guarantee work

Excellent service on some guarantee work, booked in at my convenience in a timely manner. Happy and friendly staff. It's a long way from home but I will be coming here for my services also.

March 4, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Hi David, many thanks for the review, much appreciated

Rated 5 out of 5 stars

Caravan service

Just had first service of our new caravan under Greentrees 3 year plan. All completed to our satisfaction and very friendly helpful staff.

March 3, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Thank you for taking the time to leave us a review

Rated 5 out of 5 stars

Harris

Harris, Swift Challenger 580 2021.We have a leak in our new caravan, which is being dealt with under warranty. The service has been efficient and we have been kept informed of the progress. We are now awaiting for the replacement parts for the repair to be completed.

March 2, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Sorry to hear of the leak, you are in safe hands, thank you for using Greentrees

Rated 5 out of 5 stars

Outstanding service

Hi I have bought 1 caravan from Greentrees in the past the service from start to finish has been outstanding, I have also sold 3 caravans to Greentrees , they have given me such a fair price , especially compared to other local caravan suppliers, who quite honestly have tried to take advantage, in fact I’m so pleased with Greentrees that I have now ordered another new van which will be ready for collection in may.
I can’t seriously recommend these guys enough.
Mr N Sawyer.

March 2, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Many thanks for the comments, much appreciated

Rated 5 out of 5 stars

Fantastic customer service

We had great custimer service whilst on holiday last week. Our towing hitch needed atrention and an engineer came out the same day to do the repair. We would have been really stuck without them. The after sales care is really good. Thank you Greentrees!

March 2, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Pleased that we were able to help out, thank you

Rated 5 out of 5 stars

I spoke to Mark who was very friendly…

I spoke to Marc who was very friendly and helpful taking time to listen to what we wanted and help us decide what was required.

February 28, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Many thanks for the review and your order for a new motorhome.

Rated 5 out of 5 stars

First rate experience

Found our visit to Greentrees was hassle free viewing. Helpful, pleasant and knowledgable sales team available when required to give good advice and guidance.
I would strongly recommend Greentrees to anyone looking to buy a caravan.
D Mosley

February 27, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Thank you for the review and your caravan purchase, we look forward to seeing you again soon, Marc

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional would recommend others to use greetrees caravan services, thank you.

February 26, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Many thanks for the review, much appreciated

Rated 1 out of 5 stars

Terrible shabby workmanship

Terrible shabby workmanship! I took my campervan to Greentrees to have a new hob/sink that was recalled by Dometic. They fixed the new unit leaving me with a leaking water pipe and they also snapped a screw so that the unit could not be tightened on the corner, but to hide what they had done they pushed the bung in to disguise it. I definitely would not recommend this company. In your response saying 5 months ago this was the first time we have been out since the end of October so we wouldn’t have known until we used the unit.

February 26, 2022
Unprompted review
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Reply from Greentrees Caravanstore

We are very sorry to hear you have a problem, i can see you had this work undertaken in October last year, 5 months ago. You are due a call from our Aftercare manager so we have not yet had chance to address your concerns. You will be called Monday to discuss, thank you for your patience.

Rated 5 out of 5 stars

Good service

Had some factory recalls needed to be done on our caravan, Greentrees carried out the work, great job and service as usual thanks.

February 26, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Great to hear you were happy, thank you for the review

Rated 5 out of 5 stars

I have been using Greentrees for both…

I have been using Greentrees for both purchasing and servicing my caravans for many years & have always found them to be honest & give a great service.. p Collinson. Norfolk.

February 24, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Thank you for the review and return custom

Rated 4 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Accommodated last minute changes to drop off & collection days/times.

V Wolverson.

February 24, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Many thanks for taking the time to leave us a review

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. The two gentlemen that came out and carried the work out where very respectful and completed the work to an amazing standard.
Dave Jones.

February 17, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Hi Mr Jones, thank you for taking the time to leave us a review. I am pleased to hear the team looked after you well,

Rated 5 out of 5 stars

Impressed

Excellent service friendly helpful staff

February 16, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Thank you for the review and custom.

Rated 5 out of 5 stars

Good alround

Good alround. Very helpful.

February 15, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Thank you for the review, much appreciated

Rated 5 out of 5 stars

Friendly and helpful

Dan was really helpful in helping us purchase our caravan, in a matter of minutes we were all sorted, and he was always quick to respond in answering any questions we had prior to collecting the caravan.
Thanks again 😊 and we have already recommended our friends to him, who are now looking to upgrade their caravan.

February 14, 2022
Unprompted review
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Reply from Greentrees Caravanstore

Great to hear you were pleased with your visit and managed to find the right vehicle, many thanks

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