Greentrees Caravanstore Reviews 

Just bought my first caravan from Greentrees and I must say it was a very good experience as they went out of there way to find me the perfect caravan to tow behind our small car. No hard sales and showed us many options. Thank you Guys. Ian.

Couple of problems with caravan purchased that were quickly and fully rectified

Each member of staff we encountered today was polite, positive & helpful. Despite our camper’s age she was treated carefully & with respect. The new fridge was fitted without any obvious signs of work having being done.
Geoff Doggrell.

Lots of choice of caravans to suit all budgets. The salesman (James Brown) was really helpful and not pushy at all which we prefer and which made our purchase much easier . Mr Payne

3rd time buying a caravan sales staff was good but not pushy
Darren bayes

The most appalling after sales customer care I have ever encountered. After discovering faults immediately after receiving the vehicle from Greentrees, 'the Directors' refused to do any repairs that couldn't be done under the warranty. Despite Greentrees being liable under the Consumer Rights Act, they arrogantly believe that they are above the law. I would not have purchased from such an unprofessional company if I had seen the many poor reviews sooner.

Now changed my original review as they have called me directly to apologise. The service lady is new and still training - hopefully they install a positive business culture in her above all else! Full refund given and apology accepted. I too should have read the reviews! You don't expect a large enterprise like this to have such poor customer service and I agree, they only seem to want your money! Bought a caravan in October and they did the normal PDI work so held on to it for a few weeks before collection. They did replace one part and the van was collected. It wasn't particularly well cleaned or polished but taken away never the less. Went on first trip a few weeks later and found that the heating wasn't working and the ATC stabaliser light was flashing red so not working. Finally managed to get them to agree to send someone out to my home address to look at. Nice helpful technician and could only repair the heating (blown fuse caused by the salesman fitting the leisure battery) but the ATC fix needed to be back a their workshop. They did replace the ATC unit but had to be constantly reminded that all of this was under warranty and so should be no charge. So, here's the really annoying bit which as a business owner myself, just makes absolutely no sense. Day of collection and not only did they try and charge me for the work (even though they had agreed on several occasions that there was no charge) but the service lady insisted I had to pay a storage charge of £12. I was due to collect on the Saturday but as it was windy, they did ring and advise to collect at a different day but charges would have to be made for storage! So, something that was not correctly checked by them, was under warranty, yet I had to pay storage. Well, £12 isn't a lot of money but if my custom was important to them, surely they would have openly waived the fee. So, I won't be going back and for the sake of £12, they have lost all my future custom; crazy! Wish I had read the reviews!!

Mobile Service and fitting of mobile Wifi.
I had Greentrees Caravanstore mobile service carried out at my home address along with the fitting of a mobile wifi unit. Harry, the man that attended, was polite and pleasant and very knowledgeable. He carried out the work requested to an excellent level and was clean and tidy. I must say that I didn't know what to expect with my first home servicing of my caravan but I am extremely pleased with the result.
Well done Harry, Greentrees Caravanstore have found themselves a little gem in you.

Read the reviews and then go to any caravan shop, service agent or other dealer from Norfolk down to Kent and mention the name GreenTrees - each and everyone will tell you to avoid GreenTrees at all costs. Wish I had done my research before spending over £30k on a brand new caravan and accessories with them. Apart from having extremely rude staff who cancel scheduled warranty bookings at the last minute without a care for the fact I have taken time off work - they have also not resolved warranty issues from last October. They tell me the parts are not in but I have proof from Bailey Direct they dispatched the parts last November. Over a month after they cancelled my warranty booking at the last minute I have still heard nothing from them. I am afraid once they have your money they don’t give a damn. Please read the reviews and ask your local caravan shops about them before going anywhere near this place. This business is to be avoided at all costs.

I bought an Eldiss Crusader Super Cyclone in February last year and have to date only been able to use the caravan on three occasions. It has been serviced in this time. I have had numerous issues with heating, a cooker coming apart, a leak from the roof and a hole in the flooring and a continuous issue with the water system not working. In fairness Green Trees fixed most of the initial issues, however, whilst on our third trip we have had no water. I have tried all the fault fixing but it will still not work. I have sent 3 emails and telephoned but I still have not had a response to having the issue fixed. What I have now is £30,000 of tent on wheels. I have informed them that I intend to go away in 2 weeks and want my water problem fixed.I feel I am getting no response or assistance to get this fixed expeditiously.Is it too much to provide good customer service. I worked hard to pay for a new caravan and want to get the benefit of using it.

We bought a brand new caravan from this company, the deal was good and although we had heard and experienced poor service from them in the past we thought we would give them the benefit of the doubt. Covid meant there was a delay in our new caravan arriving, that is understandable but we had to continuously chase them for updates. On the day of handover considering we parted with £25k it was poor to say the least. I have since emailed the company but it appears your cards are marked if you dare to have an opinion. I would not go and buy their cheapest item in that store now. They are the biggest caravan store around and will be all over you like a rash until you hand over your hard earned money. I would recommend anyone to travel that little bit further which saddens me as I am all for supporting local businesses but until the management in this establishment start listening to customers constructive criticism and acting accordingly I cannot see anything changing.

Purchased a caravan from Greentrees Caravan Store, good service until the money has been exchanged then they have no interest what so ever. I had a few problems & have been told they are chargeable. It’s impossible to cover 100% of the caravan at collection for any little niggles. Not a problem as we were told we could just contact them with any problems & they would be sorted out without delay.

In the future I wouldn’t even purchase toilet chemicals from this company.

We ordered our new van in may and were told it would be delivered in June or july in truth it wasn't ready until October, never once were we contacted by Greentrees, it was always us trying to get the info from their team. We ordered numerous extras that weren't available when we picked the van up, even after being given 4 months to get them, we were told it was a supply problem when as it turned out they hadn't been ordered in time, we are still waiting and have no idea when they will arrive. The van was not cleaned properly both inside and out, cupboard doors were missalined but left and numerous other obvious quality issues were not addressed before letting us take the van, most of which we dealt with ourselves. Once home we found a window and skylight leaked, the latter ruining the mattress. The van is now back at the dealership and when I met the workshop after sales manager I was lectured on how many items we could discuss and that I wasn't able to bring to the table more items than we'd previously discussed on the phone, company policy apparently as time was a priority to them. So my nearly £40k van is already in sick bay and the only place its visited is our place and the dealers. The staff have always been polite but uninterested, feedback from them is poor at best, we still have numerous items outstanding and I can see this whole debacle running in to next year. The dealership is the largest I've seen and they seem to be much more interested in volume than customer service, the set-up is good but very poorly run with staff lacking in motivation, which is a real pity. I can't imagine upper management is at all bothered or efforts to rectify the lack of customer service would be in place. In short buy somewhere else if you can and if you can't then be prepared to be very patient.

Would not use these guys ever again after being treated so badly.......They are not customer focused, only interested in profit and once they have your money they will weasel their way out of everything.
Bad company.

Lots of problems getting warranty work done. They don’t reply to email chase ups to get the caravan booked in to have the work and services done.....then after 3 years of this going on they say you are late on the 3rd service so you can’t have the work done, even though they were informed about the problems before and on the 1st and 2nd services, the excuses used at the those services for not doing it were either parts didn’t turn up or they were damaged or lost. At some point they cancelled the warranty claim with Swift and blamed me for it....Be careful they are not to be trusted. I even requested a call from the manager hoping they would review the situation objectively, however he just emails blaming me....the customer.