Grind Reviews 

13,026
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the delicious coffee and the high quality of products, including various blends and accompanying items like tins and tote bags. People also highlight the quick and well-packaged delivery service, alongside exceptional customer service known for its helpfulness and prompt responses. However, some people mentioned that certain coffee flavors did not meet expectations, occasionally tasting unpleasant, and a few found compostable pods could block machines or leak. Additionally, there were occasional reports of delayed order dispatch or new machines not functioning correctly upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the coffee's taste, quality, and variety,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the delicious taste and consistency of... See more

Delivery service

Users describe positive interactions with delivery service, with many customers praising the quick and speedy... See more

Order

Clients share ambiguous opinions on order experiences, with many finding the ordering process easy and quick,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more

Company replied

Rated 5 out of 5 stars

Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offer... See more

Rated 5 out of 5 stars

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more


Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,026)

1,415 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely but….

Really enjoy the House Decaff - good price too. However Grind say they are compatible with machines they use Nespresso, but my Sjostrand machine doesn’t like them 😩

July 27, 2026
Rated 2 out of 5 stars

Disappointing quality

Bought three different flavours of compostable coffee pods. Really disappointing quality - taste no better than pods available in supermarkets, and not as good as some of the actual Nespresso pods.

July 29, 2026
Rated 2 out of 5 stars

It doesn’t taste like coffee

It doesn’t taste like coffee. I don’t know what kind of raw material is used for the pods but you’re just drinking hot milky weird-flavoured drink. Package is cute, delivery is fast. That’s two stars.

July 26, 2026
Rated 5 out of 5 stars

Great tasting coffee in a variety of…

Great tasting coffee in a variety of flavours, quick delivery service to Northern Ireland the points scheme and excellent customer service makes it my regular coffee supplier. The cute package is also a plus from me!

August 2, 2026
Rated 1 out of 5 stars

Coffee is fine but the subscriptions…

Coffee is fine but the subscriptions have no reminders so you'll just suddenly have money taken from your account. Very disappointing!

August 6, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Chris,
Thank you for your feedback. I'm sorry to hear the subscription caught you by surprise.
Our subscriptions renew automatically, as outlined when signing up, but we understand that reminder emails before renewal can be helpful. We'll be sure to pass your feedback on to the relevant team as we continue to improve the experience.
If you'd like any help managing your subscription, please get in touch with our Customer Care team on shop@grind.co.uk and we'll be happy to assist.
Best,
The Grind Team

Rated 5 out of 5 stars

Great Service and Coffee

I have had my subscription for a few months now, great coffee and service. Nothing is too much trouble for the customer service and Lina is an absolute gem for sorting out the mess I had made with my latest order ❤️

July 31, 2026
Rated 2 out of 5 stars

Having visited Grind in the Ridings

Having visited Grind in the Ridings, Wakefield and being served with a wrong sized cup (small and not even listed on their menu) the company responded by stating it must be another company as they don't have an outlet in that location. Sorry Grind, you do actually have TWO outlets in the Ridings, Wakefield, and I visited one of them. If you've 'lost' 2 of your shops, just query online and it will give you the exact locations and addresses of your outlets in the said location.

August 5, 2026
Unprompted review
Grind logo

Reply from Grind

Hi Marcus,

Thank you for your review. We're sorry for the confusion and appreciate you taking the time to share your experience.

We'd like to clarify that this review has been posted on the profile for Grind, the London based coffee company, and we don't operate any cafés in Wakefield or at The Ridings shopping centre. It appears your experience was with a different business that shares the name "Grind."

We're sorry we can't assist with the issue directly, but we'd recommend checking the name and profile of the café you visited so your feedback reaches the correct business.

Best,
The Grind Team

Rated 4 out of 5 stars

Was quick to deliver could been packed…

Was quick to deliver could been packed a bit better as items where just put in side a box and was moving around as nothing was put inside the box to make it compact !!
Was a bit disappointed with the colour of the tin with the mixed coffee pods in not as pink as the picture on line very very pale in colour !! But I emailed about this and I must admit they where very quick to respond and very understanding and said will send me another tin (the normal upright tin ) as a good will gesture which I appreciate but the fact bieng the long mixed tin of coffee pods I brought was for a present so still not like the colour I thought it was !!
Can’t really comment about coffee it self as not for me !!

July 27, 2026
Grind logo

Reply from Grind

Hi Caroline,

Thank you for taking the time to leave a detailed review!

We're sorry to hear you had some issues with your order on this occasion, but it's great that our customer service team managed to sort it out for you.

We'd love to make this a 5 star experience for you, so please drop us an email on shop@grind.co.uk with any additional feedback you'd like to share and our team will be happy to help you further.

Best wishes,
The Grind Team

Rated 4 out of 5 stars

I picked the wrong coffee

I picked the wrong coffee. The tins I usually get from Sainsburys are great but I chose the ground coffee which I suspect is for a caffetaire.

July 30, 2026
Grind logo

Reply from Grind

Hi Trina,

Thanks for leaving your review!

We're sorry to hear you ordered the wrong coffee on this occasion. Our ground coffee is an omni-grind, designed to make a café-worthy cafetière, stovetop espresso, or filter brew.

We hope you'll still find a good use for it, please feel free to reach out to us on shop@grind.co.uk if you experience any issues with the coffee.

Best wishes,
The Grind Team

Rated 5 out of 5 stars

The best decaff instant around!

Grind's decaffeinated instant coffee has to be the best we've ever had - premium coffee taste without the caffeine! This is our go-to for coffee during the day and in the evening. The delivery service is quick and the cans of coffee well packed. Just about to place another order.

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

The items was broken during delivery

The items was broken during delivery; no fragile sticker. Speaking to support to have it resolved.

July 29, 2026
Grind logo

Reply from Grind

Hi,

Thanks for your review!

We're very sorry to hear that your order arrived damaged. We can see that our customer support team has provided you with a solution, but if you have any other concerns, please don't hesitate to reach out to us again on shop@grind.co.uk.

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Amazing coffee and merchandise

Amazing coffee and merchandise. I am beyond gutted they stopped the cold brew concentrate (it was the best I’ve ever tasted and found) but I’ve now bought the cold brew bottle from Grind, which is also the best I’ve found so far!

House blend is the one 👌

July 22, 2026

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