Grooves.land Reviews 

2,308
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, most reviewers were unhappy with their experience overall. Many expressed dissatisfaction with the delivery service, citing extensive delays, unreliable tracking, and unexpected import taxes. Customers frequently reported issues with products, including receiving damaged, faulty, or incorrect items, or products that never arrived. Furthermore, numerous consumers struggled with the refund process, finding it often delayed, rejected, or not issued for problematic orders. However, some customers also noted positive aspects, with a few people satisfied with competitive pricing and the quality of products received. Some reviewers also experienced fast dispatch and delivery, along with good communication and tracking.

What people talk about most

Product

Consumers find product experiences to be largely negative, with many reporting issues such as receiving... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing significant... See more

Delivery service

People report negative experiences with delivery service, citing consistently long shipping times that often... See more

Refund

Users describe negative interactions with refund, with many reviewers reporting significant difficulties in... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding prices to be competitive and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expe... See more

Rated 2 out of 5 stars

Ordered a record they said would take a few weeks. After a few months I cancelled it. I give them points on customer service, that was good. The problem is no updates, little info, and a clearly... See more

Rated 1 out of 5 stars

AVOID. Especially if you are BASED in the UK / outside EU Not only long shipping (they are operating in Germany) , but also additional charges (and I was charged twice! ), I had to pay an extra £10... See more

Rated 1 out of 5 stars

Ordered item on 27th May (delivery 3-7 working days). Website showing item dispatched on 4th June. Item eventually handed to EVRI on 12th June. Item delivered 15th June. Goods arrived int... See more


Company details

  1. Music Store
  2. Book Store
  3. Video Game Store

Information provided by various external sources

Über 850.000 CDs, DVDs, Hörbücher, Konsole Games, Spielwaren und Merchandise Artikel günstig online kaufen! Mehr als 25 Jahre Erfahrung. Weltweite Lieferung.


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

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1.9

All reviews

(2,308)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

If you're patient then purchasing from here is a good idea.

Although a lot of people complained about the long delivery times, if you wait you actually get quite a good deal. I bought a gpu for 530 pounds (which at the time went from around 650) and it arrived around 3 weeks after placing the order, tested everything seems fine a really good discount, right? well the one problem is that the people didn't seem to mention that there were fees like Custom Fees which on Christmas Eve when I woke to check on the parcel status, displayed to me that I needed to pay 140 pounds worth of customs fees.

Overall, I wouldn't fully recommend but if you can wait then give it a go ahead.

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on 3/12 as a Christmas gift

Ordered on 3/12 as a Christmas gift! Have emailed, several times no answer!
No answer and no delivery 30/12!
Trying now for a refund, complete scam ! Do not use!

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Delays No Updates Extra Charges

Ordered the Beatles Anthology on the 3rd of December plenty time for Christmas never heard anything or tracking info
Today December 23rd still not received it and this lot are no help Unfortunatly this is a theme reading other reviews i will be avoiding them in future i strongly advise you do the same they are awfull

December 3, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered on November 17th 2025

Ordered on November 17th 2025. Then it kept getting pushed back every few days to warehouse processing. Finally it's December 18th and still being sent to warehouse.

Contacted support and the claim it's being processed and will be shipped out asap. So now I finally sent a message to cancel my order. They said it will be cancelled and credited, but will have to check my credit card for that refund.

Overall I wouldn't trust that you'll get your order. Don't think they have what they claim in stock. They might be some drop shipper that gets items from other sellers and upsells items if they can find it again. I never got my order shipped and it's been 30 days of processing.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

CD THUNDERDOME 2025

Always the best this mega Grooves.land shop mega shop but i wish more cd genre Hardstyle Hardcore cd events Qlimax, Masters of Hardcore ,Harmony of Hardcore, syndicate , snakepite, reverze, etc very fast dispatched fast delivery .

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently ordered DDR5 RAM from…

I recently ordered DDR5 RAM from Grooves.land and couldn't be happier with the entire experience. The ordering process was straightforward and user-friendly, with clear product descriptions that helped me choose exactly what I needed for my build.
The RAM arrived quickly and was packaged securely with proper protection. Everything was exactly as described on the website - genuine product, correct specifications, and in perfect condition. The pricing was competitive, and I appreciated the transparency throughout the checkout process.
What really stood out was the reliability of their service. Tracking information was provided promptly, and the delivery timeframe they promised was actually met. No surprises, no issues - just a smooth transaction from start to finish.
If you're looking for computer components and want a trustworthy seller with good prices and dependable service, I highly recommend Grooves.land. I'll definitely be shopping here again for future upgrades.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scamming and Lying Company- Avoid!

Horrendous experience. I ordered an album on 2nd Nov for a Christmas present, it stated it would take 12-18 working days to dispatch- thats fine with me.

Around 3 weeks later I ask for an update. They say theres an issue with their dispatcher, that's also fine with me, as it's still a long time until Christmas.

It has now been a total of 38 DAYS and this company comes with excuse after excuse.

They even told me that they would send me a refund due to their inability to ship my order. I check the item on their website and it says it's in stock.

LYING TO YOUR CUSTOMERS IS NOT A GOOD BUSINESS PRACTICE.

Not only that, but no sign of a refund either, and they are ignoring my attempts to reach out.

Horrible experience.
SCAMMING AND LYING COMPANY.
AVOID AT ALL COSTS.

December 10, 2025
Unprompted review
Rated 4 out of 5 stars

Cheaper than other Music shops

Overall, it's a good place to order Music. The prices are cheaper than most other shops, that's why I keep buying from them. The only minor setbacks are the delivery time and the impossibility to track down your order. I'll definitely keep buying from them anyways.

November 29, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery took age and hidden fees

Delivery took weeks to arrive, we had to use a 3rd party app to track it until it got to the UK, additional import tax had to be paid including admin fees by the delivery company making this more expensive than buying within the UK. Theres proably some small print warning about this but we didnt see it. I wouldn’t use the company againg for a purchase to the UK

November 14, 2025
Unprompted review

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