Husband ordered product with (at least one) back-up phone call to clarify that it was correct item for our purpose. It is not correct item, however, as the tradesman has torn the outer cardboard cover... See more
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See what reviewers are saying
We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit. More especially the pump we obt... See more
We pick a supplier based on convenience, price and quality of service. The Plumbing Shop ticks all boxes. I placed my order at 2.00 pm on Friday. The site says 2/3 working days for delivery and my... See more
Having searched the web for Saniflo products, I came across this website. They offer a great range of products at extremely competitive prices (lots of other retailers couldn't get close to the prices... See more
Company details
Information provided by various external sources
The Plumbing Shop offer a wide range of bathroom,plumbing,heating and kitchen goods from top brands including Aqualisa,Saniflo and Mira.We pride ourselves on fantastic customer service, fast delivery times and great value for money.
Contact info
Drivers Wharf, Northam Road, SO14 0PF, Southampton
- 02380 382835
- info@h-i-e.co.uk
- www.h-i-e.co.uk
Perfect service
Easy ordering, on-time delivery - what more can one ask? Thank you.
A drippy shower no more!
Thank you very much! Order delivered by courier in super fast time... product very carefully packed and fixed my leaking shower in less than 10 minutes! Would highly recommend using this outlet. - Thank you Plumbing Shop!
Returning difficult. Getting credt very difficult
The ordered item was not suitable for purpose. Asked to return this took three
phone calls.
Getting the price refunded has taken another 4 calls and incurred interest
charges on my credit card.
Will avoid in future
Mary Clark
Efficient
Ordered a new shower hose and got it by post. No problems.
Right product, delivered quickly to the right place, at the right price.
The above says it all
Excellent service great price
Excellent service very good advice and at least £40 cheaper than anyone else online
perfect 'no hassle' service.
Quickly found the part I needed online, ordered, paid, and delivered within 3 days
cheaper than aqualisa direct.
Would recommend to anyone
This is the third pump I have purchased from HIE. On every occasion the price paid, and speed of delivery have been excellent
Excellant service quick delivery arrived next day.
Found the staff helpful provided advice and ordered item arrived the next day> the piece of equipment was complete with full fitting instructions and diagrammes which were easy to fallow.I will youes them again when it need parts at a good price and good service.
Very fast delivery, not the cheapest but still good value.
This purchase gave me a warm feeling inside :-)
Why a Cumbrian went to a Southampton supplier for his shower!
Chosen because out of about 10 potential UK suppliers of the Kinedo Pod Shower (a French product) the Plumbing Shop was by a fairly small margin the least expensive, they surprised me by being accessible and really helpful with my queries, in contrast to their competitors, also very fast and efficient in dispatching my single order. They have a large inventory of products and will be my first choice next time.
Delivery took 2 days longer than advertised, other then that, no problems.
Everything worked as expected, but would have been nice to be able to track the order, so I would have known when to expect it.
Will use the company again though - no second thoughts.
Very reliable...
Good service, great range, fair prices, fast delivery. Would definitely recommend and use again.
Delivered on time but need more communication!
Would use this company again but they really need to implement a mechanism for notifying customers that their purchase is on the way!! I had no idea whether my order had been processed and as I had a leaking shower valve it was pretty critical to know if the product was going to arrive soon. Couldn't fault the advice given but this was after I'd phoned to get confirmation of delivery.
HIE cheapest and deliver very quickly also.
After checking various plumbing shops etc always end up going to HIE even though
some distance from my home they have never let me down with deliveries.
Also find their prices compare with anybody. GOOD COMPANY.
Overnight delivery of the correct part; what more could you want?!
Impressed that the part I ordered arrived overnight. Thanks
A GOOD SERVICE AT A VERY COMPETITIVE PRICE
NO PROBLEMS WITH THIS ORDER, WILL DEFINITELY USE THEM AGAIN.
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