H2 Property Services (London) Ltd Reviews 87

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Scammers. Called for fixing radiator issue and was told if it can't be fixed in a hour it will be estimated and there won't be any call out charge.. but they messed up the whole system and even stoppe... See more

Rated 5 out of 5 stars

The boiler in my rented property broke down after 20 years just as the temperature had dropped. H2 arrived quickly the same day to diagnose the problem and suggested a boiler replacement... See more

Rated 5 out of 5 stars

Despite a misunderstanding about the nature of the job, they agreed to credit the initial visit charge as a gesture of good will. The electrician and plumber who worked in our home were both knowledge... See more

Company replied

Rated 5 out of 5 stars

Josh arrived on time and quickly assessed the work to then immediately get underway. He realised additional parts were needed which he secured to complete the work.All work neatly finished and label... See more

Company details

  1. Plumber
  2. Electrician
  3. Boiler and Heating Service

Information provided by various external sources

H2 Property Services is a family-run, well established firm of domestic plumbers, electricians, gas and heating engineers and drainage technicians. We carry out reactive and planned repairs, maintenance services, new installations, landlord certificates for gas and electrics, drainage services and much more. Operating all over London we employ local qualified engineers who have years of experience and are proud to work for small, reliable company with exceptional customer service. Our customers are private home-owners and landlords. We are also preferred contractors for some of London's most well known lettings agents like Savills, Foxtons, Knight Frank, John D Wood, Faron Sutaria working for their property management teams repairing and maintaining their portfolio or rental properties to the highest possible standards.


Contact info

3.5

Average

TrustScore 3.5 out of 5

87 reviews

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Rated 5 out of 5 stars

H20 are the Best

H20 are Polite, Efficient Punctual and Trustworthy . They have never let us down in all tge years that we have used their Services for heating and plumbing.
I wouldn't dream if looking elsewhere and am happy to leave my Credit Card details with them for any future jobs.
From
A very satisfied customer.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great firm

Broken tap - they fixed it efficiently at a good price. Excellent office staff (gosh they answer when you call, make swift appointments with a one hour window, confirm on email), excellent plumber. I recommend highly.

August 21, 2021
Unprompted review
Rated 4 out of 5 stars

I would have given 5 stars however gas…

I would have given 5 stars however gas boiler engineer missed leak in the boiler

May 24, 2021
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Reply from H2 Property Services (London) Ltd

Thank you for your feedback. Sorry we didnt achieve 5 stars on this occasion, I hope we can do so for you next time. We hope that your boiler is working well and you have hot water and heating throughout your property. Many thanks for using H2 Property Services and we look forward to carrying out work for you again soon.

Rated 5 out of 5 stars

Nice One H2

Incredibly happy with the service, price, and speed. Would highly recommend H2 Property Services Ltd. Dave the engineer was so helpful providing, knowledgeable and honest opinions on a couple of other issues that I need looking at. So will be using them again without hesitation.

May 24, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

Thank you very much for taking the time to review us. Glad we could help and we look forward to working for you again soon.

Rated 1 out of 5 stars

Learn from my mistake

Following a 10 minute visit (I'm not exaggerating) and without any fix, £112 was removed from my account.

They then quoted ~£350 for further works. I found an experienced local plumber who did the job for less than half the price. I recommend others do the same.

March 20, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

We do not mind our customers going to a different company to get our recommendations carried out but unfortunately that does not mean we should not be paid for our initial call out.

Rated 5 out of 5 stars

Great Company H2 are great for plumbing…

Great Company H2 are great for plumbing and electrical issues Winston and Rafi are great

March 15, 2021
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Reply from H2 Property Services (London) Ltd

Dear Guy
Thank you for taking the trouble to review us and for using our company for your electrics, plumbing and heating. We really appreciate your business.
H2 Property Services.

Rated 3 out of 5 stars

Work OK but payment too hasty!

the work carried out by the engineer seems satisfactory - but I did not like the way that payment was deducted from my card without any prior feedback for the work.

March 10, 2021
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Reply from H2 Property Services (London) Ltd

Dear Gill
Thank you so much for leaving your review. We are grateful for all feedback. We sent your job update to your email address to confirm your new shower valve had been fitted, tested and left working properly. Occasionally we do find that our emails go into spam folders so if you did not receive it, please do check there. Many thanks again for using H2 for your recent works and also for youir Gas Safety Certificate. Please do not hesitate to contact us for any further work you need again. Best wishes. H2 Property Services Team.

Rated 5 out of 5 stars
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Reply from H2 Property Services (London) Ltd

Thank you for taking the time to review us. Please do not hesitate to contact us again if you need our services.

Rated 5 out of 5 stars

Boiler failure fixed

The non-obvious cause of intermittent boiler failure was discovered and fixed. Professional job, quick service.

March 5, 2021
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Reply from H2 Property Services (London) Ltd

Thank you for taking the time to review us. Please do not hesitate to contact us again if you need our services.

Rated 3 out of 5 stars

Very punctual and left a few minutes…

Very punctual and left a few minutes later. However he neglected to tell the tenant that he'd fixed the problem, by resetting the fuse. When the tenant asked he said the cylinder was"full of crap" and that he would put it all in his report leaving the tenant and I believing the cylinder would have to be replaced. The report came a day later. Bit annoying.

March 2, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

Hi Douglas, I can confirm that our engineer was able to sort out the problem and that the system was left working properly . His report says the following: "Checked over system and found that the immersion stat had tripped and needed to be reset, this has been replaced recently [by another company?], if this should happened again then recommend that the element is replaced and the bottom of the cylinder is cleaned out of limescale buildup to stop the new element overheating." As this is the first time we have visited the property we are not aware on the history on your cylinder but would be very happy to assist you further should there be any further issues. Kind regards. Sally

Rated 3 out of 5 stars

This is a weird one

This is a weird one. The service on the whole was good although I had to chase on a few occasions to get to next stage, but they didn’t actually ‘solve’ the problem. Kudos to Dave who was a great person to have in the house. Would recommend overall.

February 26, 2021
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Reply from H2 Property Services (London) Ltd

Dear Ben, totally agree this is a really tricky job. Dave has given you recommendations for the next step in the process to try and identify your issues with the shower. Please let us know if you wish to proceed and we will do our very best to help.

Rated 5 out of 5 stars

Friendly, professional

Friendly, professional plumber, covid safe, did the job in short order.

February 26, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

Thank you for the review - really pleased we could help.

Rated 5 out of 5 stars

My go to maintenance company

Pretty much always my go to company for for electrical and plumbing issues. Fast, honest and reliable. Would recommend these guys to anyone really.

February 26, 2021
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Reply from H2 Property Services (London) Ltd

Dear Jakob, thank you for reviewing our recent work at your property. The whole team here appreciates your feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Everything always works like clockwork with H2 Property Services.

February 25, 2021
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Reply from H2 Property Services (London) Ltd

Dear Tamyn, we try! Thank you very much for your feedback, I will particuarly pass it on to the office team who try to make everything run like clockwork every day! Best wishes

Rated 5 out of 5 stars

Excellent service by this company

Excellent service by this company. At such short notice in the current winter conditions to fit a new pump for the boiler that had stopped working the day before. We have 2 children, aged 4 and 11 months old so it was vital that we had heating and especially hot water. Couldn’t thank them enough. Highly recommend this company. THANK YOU

February 11, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

So pleased we could help. Thank you for leaving your review.

Rated 5 out of 5 stars

H2 have been fab

H2 have been fab - I contacted the company about problems with my boiler and their representative was able to attend very promptly. The quote foe the work was transparent and there were no hidden costs or surprises. The works were performed to a really high standard and they were a pleasure to work with - thank you H2!

January 6, 2021
Unprompted review
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Reply from H2 Property Services (London) Ltd

Thank you for your review. We really appreciate your time writing this and glad we were able to help with your new boiler.

Rated 5 out of 5 stars

Washing machine installation

Washing machine installation
very pleased with work done, the fitter arrived on time and did a great job fitting my new intergrated machine into a very tight space. Well done H2 Property services.

June 9, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve been meaning to write a review for ages as I had my whole heating system replaced over a year ago now, and it hasn’t missed a beat since. I’m really happy with the work that was done efficiently, cleanly and with great skill. Lovely pipework from Darren (and his apprentice) and electrics were neat and tidy from Raff. I’d highly recommend H2. Guy will visit, plan it out and cost it with you then his team will come in and do a great job. Friendly, skilled and efficient work that has proved completely reliable. Great to see some apprentices on the job too, learning their trade from the pros. I’ve recommended to friends and family who have also been more than happy.

April 2, 2020
Unprompted review
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Reply from H2 Property Services (London) Ltd

Thank you for writing such a nice review about our company. We are always grateful to hear from our customers but especially now, when the team is working so tirelessly through Covid-19 to keep on helping our customers - it's a great boost for them to hear we did well! I hope we can keep on helping you with your plumbing, gas and electrics in the future. Best wishes and stay safe.

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