H2 Property Services (London) Ltd Reviews 

H2 was excellent. I urgently needed the boiler replaced in my tenanted property and H2 got it installed in 1 day instead of the 5 day norm. Thank you

AVOID USING AT ALL COSTS - Rogue Trader - Incompetent.
Three Engineers visits from H2 PROPERTY SERVICES three differents views from all three engineers. The charged fee for each visit to locate a problem to total of £334.14 and yet unable to fix the fault. Disgraceful.

Arranged for two teams to do two different jobs at the same time to minimise disruption to our tenants. They arrived on time and did the jobs efficiently and courteously. Recommended.

Did a good professional job at less than the estimated price. Turnaround was extremely fast and all properly cleaned up afterwards.

UPDATE!!

I am adding further argument as this was done 3 weeks prior to moving into an empty flat - how a boiler could fail within that time frame and with no one living here. Also I have the quote of £3000 and have attached it cut and pasted below

QUOTE FOR REMEDIAL WORKS:
- LABOUR: 4-5 Hours £85 + VAT per hour to investigate the bonding, please note the quotes are subject to change due to what we find on the investigation of the bonding.

(total £510)

Fuseboard Quote:
- Once the bonding is sorted. We can replace the fuse board.
- The fuse board is old and obsolete. The SWA cable feeding the fuse board is in poor condition and has been terminated poorly.
- Recommend cutting the SWA down and reterminating correctly. As this will make the cable short, recommend installing some sort of metal adaptable box/or isolator. Then running new tails to a new 5 way CCU with RCBOs.
- LABOUR: £1,100 + VAT (1 and a half days)
- MATERIALS: £780 + VAT
Supply and Fit £1880 + VAT

(Total:£2,256)

complete total- £2766, so ya, not £3000 but defintiely close and way more than what I have been quoted. AVOID!!

AVOID AT ALL COSTS!! Hired to ensure gas and electricty service/certificate before exchanging on flat. spent over £500. Told GAs was safe and boiler was working and serviced. Told electricity failed and would cost £3000 to fix. Moved in to find boiler not working. Called and they refused to send anyone despite having small child unless I agreed to pay another £90+. Had 3 more quotes for electricity since this and all well under £600. NO customer service

AVOID USING AT ALL COSTS. WORKMEN DAMAGE YOUR HOUSE AND SOIL YOUR BATHROOM

I used this company to carry out gas and electric checks on my property prior to selling it.

I’m absolutely shocked that 2 things happened.

1. The workman used my toilet and left it soiled. I don’t want to provide details, I’m sure imagination is enough
2. The was damage to a kitchen work surface that had to be repaired at a cost of £180

There was no one in the property during this time except the workman from H2, meaning it was obvious where the damage came from. Despite this H2 refused to cover any of the damage to the property as their workman said he didn’t do it. They didn’t even offer to cover a portion of it. They did however offer to have my toilet cleaned for me (I refused to take this because I was so insulted by their refusal to pay for damage).

There is a no way I would recommend using this company. Clearly mistakes happen and damage can happen too, I don’t mind that. But refusing to accept responsibility for it is incredibly poor and unprofessional.

This is the second time we have had to turn to H2 Property for urgent assistance and once again they didn’t let us down. Great service, quick to respond and clear explanations of our options to resolve the issue. Highly recommend

Having received 2 large quotes from other plumbing companies to rectify a boiler issue (£600 and £800), we sought a third opinion from H2. A very personable Boiler Engineer called Paul attended site (on time) and found that the problem was easy to fix (£115), and carried out the work immediately. So far no problems and very pleased with the service.

Without doubt, the best plumbers in London.
I could not recommend their services more highly.

UPDATED REVIEW PLEASE READ THIS WILL SAVE YOU STRESS AND £1000'S!

Summary:
H2 attended my property twice to solve a leak, in the professional opinion of their plumber Simon, the shower was leaking, trusting this expert opinion I asked H2 to fix the 'leaking shower', H2 proceeded to fix the damaged 'shower', which caused damage to the tiles and subsequently no leak was found. After complaining and only to be ignored by H2, I finally got another appointment weeks later, this time I asked my father to attend alongside the plumber. He did some simple due-diligence, and looked at the most common areas where you get leaks. He checked the toilet, and found the leak within moments of being in the property. All that was needed was a new part!!!

H2 have caused me a mountain of stress (which is ongoing), unnecessary bills, loss of income. This problem should have been resolved on the first visit back on 7th August. I lost one month's rental income, had to pay for work to be completed where they did NOTHING! I have a damaged shower and keep getting ignored by H2.

H2 are unprofessional and unethical, I would not trust them to do anything in your property!

I have contacted both WHICH and NIC to let them know about my issue.

I am also taken them to court to get my costs reimbursed.

Please please DO NOT USE them.

Original Review
A leak was found in one of our properties so the management company instructed H2 to find the leak. A 2.5 hour appointment led the engineer to confirm that the shower was causing the leak and that the tiling would need to be removed. I booked a second appointment with H2 to get the problem fixed; a 3 hour appointment charged at £85 per hour + VAT concluded that, that was actually not the fault, and the shower was not causing the leak, and thus the water could be switched back on. Two days later the leak reappears, all in all I’ve spent £600+ with H2 to be left with a leak, and tenant that can no longer stay in the property as legally we can’t turn the water on. I also question why no isolation valves were used for the shower to help discover if that was the actual issue.
All I can say is H2 to not care at all; I now have cosmetic damage to the shower, lost rental income for 2 weeks and had to pay for work that hasn’t resolved the problem. I’ve complaint and not heard anything from H2, how can you leave a customer without any water? I am also disputing the payment and will be taken H2 to court if this is not resolved ASAP.
The company is unprofessional and unethical, avoid at all costs. This is not how you do business, especially as a family company.

I had a great experience with H2 Property Services! After looking for a plumber to change our kitchen tap in the kitchen for a long time I almost gave up finding someone with a reasonable quote until I found this company. Liam was very efficient and nice, the price was good and best of all - he sorted the new tap out within minutes! Very happy with the service and will happily use you again.

Very happy with H2 Property Services. My customer service experience was excellent. The staff (Guy, John, Faye, Darren and Tom) were helpful, kind, polite and professional. No problem, no nonsense company, which points to good leadership. Happily recommend H2 Property Services anytime.

What would be great of all companies is if there would be post installation quality checks on works completed. Also/or a checklist for workers to do on site immediately after they've finished a job.

Brilliant service, lovely team, very responsive, H2 were incredibly helpful in helping in finding the right solution for our boiler and heating needs. H2 ensured no further stress was created in our busy working household. HUGE THANK YOU FROM LOU AND CHARLIE

Rang up H2 after a boiler went on the blink during the cold last week. As you can imagine i was not the only person having problems with a boiler so was told that it was unlikely that they could get an engineer out to me that day. i must have sounded disappointed because the very helpful women at the end of the line proceeded to ask me a few questions regarding the problem, i explained that i wss getting no hot water. She asked if i was in a ground floor flat, i said yes, she then asked me if the boiler was making a gurgling sound. i said yes. She then advised that the condensate pipe was probably frozen, all i needed to do was use warm water on the pipe outside. She then suggested a website to show me what to do. Problem solved, no cost to me and a very happy customer. So a big thank you to H2 to helping me out at no cost! Simon

I just wanted to say a huge thank you for attending and advising following our boiler issue yesterday morning! The service was very efficient and professional, and I will certainly call on you again as first priority as and when we need to!

H2 are a consistently reliable company offering a wide range of services including plumbing, heating and electrician services! Over the years, I think we have probably tested all of these trades and tradesmen! The staff in the office are friendly and honest and the tradesmen themselves are always polite and respectful in our home as well as prompt! I’ve never felt ripped off by H2 and that is a compliment in this industry! Recommend with 5 stars!

Love these guys! Massive help from Rosie today. With no heat in my flat and a temperature of 7.2 degrees, her advice about how to resolve has not only given me my heat back but saved me a call out charge!

Have used H2 on several occasions and have always found their customer service to be ace but this has really topped it.

Thank you!

After writing my review I was told by the manager John in an email:

“I would kindly ask you to remove your unwarranted criticism of H2 in your review on Trust Pilot so that we can resolve this for you. On removal of this review, I will happily void the charge for today's visit.”

This is my review updated in order to be subjective and as fair as possible.

I had 2 boilers installed 4.5 years ago. They have given me multiple problems which have both caused damage to my home and leave me with no heat in this extremely cold weather.
The equipment is out of warranty. I wish I had been sold equipment for my home that did not have such potential for issues, especially in low temperatures. My problem with the company is with the sales department, as I wish I had been sold equipment that worked for a longer period without any headaches especially when paying a premium. Over the years, I have spent a small fortune on equipment and visits from H2. I have owned multiple homes, and I have never had so many issues with a heating system.
H2 Property Services does have very nice technicians though who are always a pleasure to talk to. The company does not accept any responsibility for recommending, installing and selling me a system which leaves me and, apparently others, as seen below, in a very uncomfortable situation. This is very frustrating.