Scammers. Called for fixing radiator issue and was told if it can't be fixed in a hour it will be estimated and there won't be any call out charge.. but they messed up the whole system and even stoppe... See more
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See what reviewers are saying
The boiler in my rented property broke down after 20 years just as the temperature had dropped. H2 arrived quickly the same day to diagnose the problem and suggested a boiler replacement... See more
Despite a misunderstanding about the nature of the job, they agreed to credit the initial visit charge as a gesture of good will. The electrician and plumber who worked in our home were both knowledge... See more
Company replied
Josh arrived on time and quickly assessed the work to then immediately get underway. He realised additional parts were needed which he secured to complete the work.All work neatly finished and label... See more
Company details
Information provided by various external sources
H2 Property Services is a family-run, well established firm of domestic plumbers, electricians, gas and heating engineers and drainage technicians. We carry out reactive and planned repairs, maintenance services, new installations, landlord certificates for gas and electrics, drainage services and much more. Operating all over London we employ local qualified engineers who have years of experience and are proud to work for small, reliable company with exceptional customer service. Our customers are private home-owners and landlords. We are also preferred contractors for some of London's most well known lettings agents like Savills, Foxtons, Knight Frank, John D Wood, Faron Sutaria working for their property management teams repairing and maintaining their portfolio or rental properties to the highest possible standards.
Contact info
L24 The Old Laboratories, 2 Michael Road, SW6 2AD, London, United Kingdom
- 020 7751 3344
- info@h2propertyservices.co.uk
- www.h2propertyservices.co.uk
3.5
Average
87 reviews
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Extremely poor and overpriced. Avoid.
We spent over £3000 with H2 on a new boiler for our rental flat. The fitter appeared to have left in a hurry not having connected the boiler to the thermostat correctly leaving a malfunctioning boiler continually on full blast.. H2 refused to return to fix this fault without charging an additional call out fee claiming that they fitted it correctly. We had to call Vaillant, the manufacturer who fixed the fault in seconds. They confirmed it to be H2's fitting error. H2 refused to apologise either to us or Vaillant for wasting both our time.
After spending this amount, they should have sorted our problem not just washed their hands of it.
A thoroughly unprofessional company who also seem happy to overcharge where they can, such as phantom parking charges and much longer time than initially indicated.. Ignore their initial telephone charm, and go elsewhere.
March 19, 2014
Unprompted review
Reply from H2 Property Services (London) Ltd
Dear Mr and Mrs Wright, I am naturally disappointed that you have chosen to write such a negative review about H2 given how hard we all worked on your behalf to provide a quick turn-around in installing your new boiler and how we also went out of our way to help you with other issues in your flat.
We did not over-charge you, in fact at every stage we tried to help you by not charging you for extra jobs we were asked to do, such as fixing the kitchen waste which we were happy to do at no extra cost while we were on site to install your boiler. We also were happy to organise in its entirety for you, free of charge again, the purchase, collection and delivery of a new hob and we also gave you the hob at cost allowing you to benefit from our substantial trade discount. We did all of this because you were spending a relatively large amount of money with us on a new boiler installation and we appreciated that your tenants needed all of this doing in the quickest possible time. From the first time we ever heard from you on the Monday, we supplied and fitted your new central heating boiler, carried out a full repair on your sink waste plumbing, bought and installed a new gas hob for you and finally returned on Friday of the same week to show your tenants how to use the boiler - I cannot see how this has taken a long time or that we have overcharged for our work.
Unfortunately at every turn you found reason to critisise us however we have always tried to communicate with you. Your boiler was fitted to a high standard and when we went out on the Friday morning to show your tenant how the boiler worked, the boiler was working as it should be. The reason we subsequently advised you to call out Vaillant was because our workmanship was not the cause of any problem but your warrantee with Vaillant would allow their engineer to fix any problem quickly, which they did, as we would expect them to do, since it is one of their products. As you know we offer a full twelve month labour guarantee on all our workmanship but as this was not the problem we recommended you to call the manufacturer out directly, using the warranty that we provided from Vaillant when we fitted the boiler.
However I feel that your anger is more to do with the unexpected costs involved in replacing the boiler, not that we over-charged. Unfortunately H2 did not cause the breakdown of your boiler or hob and as such we cannot be held responsible for the costs involved in replacing either or indeed fixing faulty plumbing that you required doing in your property.
As ever, we are here to help and if you would like to get in touch with us we would be willing to carry out a free annual service on your boiler. This will extend its life and keep your manufacturer's warranty intact.
Yours sincerely
Guy Holdsworth Hunt
Reliable but expensive
I have used H2 many times over the years however they don't own up to mistakes although they will send someone round to fix the problem if they haven't fixed the problem first time round - this can result in double charging or other charges being added. They are generally reliable, turn up on time and save a lot of grief but be prepared to pay a premium over what you might pay another company. When it works, you don't mind the cost but when you are double charged, it is very annoying. Guy Holdsworth-Hunt has a cash cow but should be wary of overcharging customers in a climate of austerity!
March 27, 2013
Unprompted review
Reply from H2 Property Services (London) Ltd
Dear Alex
Thank you very much for taking the time to review H2 today - its important for us to have feedback on our service. I have read your comments with interest - could I please ask you to contact us as I am unable to find your details from the review but would be keen to discuss the problems you have faced when using us this last time. I am encouraged you have found us reliable in the past but would like to find out why you have found reason to be dissatisfied in this instance. Kind regards Sally Holdsworth Hunt (H2 Property Services)
Fabulous Service
Every time we have used H2 Services, they have been on time, on budget and have effectively resolved our problem, I can't recommend them highly enough.
March 20, 2012
Unprompted review
Professional and efficient!
I have recently used H2 Property Services to undertake a vast array of work in my property and they have done a wonderful job whilst working here. The plumber was on time, worked extremely hard and was extremely polite.
March 14, 2012
Unprompted review
Reply from H2 Property Services (London) Ltd
Thank you for your review. We very much appreciate your comments!
Best wishes
The H2 Team.
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