haart - Estate and Lettings Agent Harborne Reviews 

I am extremely disappointed with the service provided by Haart Harborne Lettings. My experience has been nothing short of frustrating and stressful. From the start of the contract, the key handover, and the handling of critical maintenance issues, the service has been appalling.

Key Issues:

Lack of Response: Despite sending multiple emails over ten days, I received no satisfactory replies regarding urgent maintenance issues. This lack of communication is unacceptable.
Maintenance Problems: The property at Jerry’s Ln, Birmingham B23 5NX had numerous issues, including a non-functional boiler, water leakage, broken backyard door lock, and a poorly maintained garden. These issues made the property uninhabitable and unsafe for my family.
Unresolved Issues: Even after reporting these problems, the necessary repairs were not carried out promptly. I had to secure alternative accommodation at my own expense due to the unsafe conditions.
Poor Property Condition: The house required repainting, had broken appliances, lighting issues, and a poorly maintained garden. The kitchen and bathroom also needed significant repairs.
Agents Involved:

Saqib Ali (Property Manager): Despite multiple follow-ups, the response was slow and inadequate.
Malwina Kedzia (Maintenance): Maintenance issues were not addressed in a timely manner.
Davand Chauhan (Branch Manager): Overall management and resolution of issues were poor.
Chanel Hull (Property Manager): Communication and follow-up were lacking.
Overall, my experience with Haart Harborne Lettings has been extremely disappointing. I would not recommend their services to anyone looking for a reliable and responsive letting agent.

vinod4dubai at gmail

Jada was fantastic, not only was she friendly and professional, she also offered great advice. I would definitely do business with Haart in the future.

I have blocked Haart from calling me. But they continue to do so. It is showing up on my dashboard that the blocked number is still trying to make contact. Our house is listed with a different agent, they have been calling me daily since day one asking us to break our contract with the agent and go with them. I have repeatedly said no. They are relentless, so even if we do change agents, it won't be with these pushy people. Not our kind of people at all.

Edit: thank you for replying, but your colleagues continue to call me!

I highly compliment Saqib Ali at Haart, Harborne for helping me understand various aspects of my rental income. He went out of his way to help and is most knowledgeable in many aspects of the lettings business.

We’re appreciate your warmth reception and quick response we experience always when we reach out to you . Especially with your agent ,Saqib Ali. He’s selfless and hardworking.

We made multiple attempts to rent a property in Birmingham through Haart Harborne. Despite our repeated calls over a two-week period, trying to arrange a viewing for a property we were genuinely interested in, we encountered nothing but unfulfilled promises. The receptionist, while pleasant, consistently assured us of a callback that never materialized. Despite our persistence, calling daily and sometimes twice a day, we were met with silence. This utter lack of follow-through not only demonstrates a severe deficiency in their work ethic but also calls into question Haart's dedication to their clients and their business - I woudl love to put negative stars onthe review if this was possible.

Mr Saqib Ali is highly cooperative, he promptly responded to my complains/queries.

Saqib Ali was the Property Manager that helped me understand the status of my lease. I wanted more information about the process during the sale of the building I reside in.
Not only was Saqib knowledgeable and clear. He quickly followed up the conversation with wonderfully specific written confirmation of my current status.
During an uncertain time for any tenant Saqib would be ideal Property manager to handle your enquiries.

Going through the reference check process is always daunting & challenging when you want to rent a new property. But in our case, Saqib Ali from Haart went above and beyond to provide our positive feedback and fully supported us in giving details about our history. We had a huge dependency upon Saqib on renting our future property and his timely cooperation is highly commendable.

I am truly impressed by Saqib's skills in terms of guaranteed customer satisfaction and would approve of him for doing any property (Let & Purchase) relevant business.

they are the worst!!! if you can stay away from Haart Harbone

The Harborne Haart Sales Team - Josh Latham, Krystle Ainsworth and Karen Smith - are informed, personable, efficient and on the ball and get the job done! A professional bunch! Thank you, Guys!

Poor. Don't respond to emails and calls. In fact your emails get blocked too. I haven't received the rent payment from the tenant, it's a week late now and nobody would help!

I would like to recognise Saqib Ali and Davdand from the Harbourne branch in Birmingham. I have been a landlord for over 15 years and I was very impressed with the property overview that saqib provided me with Davdands input to review my existing rent and the current market rent. Saqib built a hood rapport with myself and went over and beyond to find about about selective licensing and come back to me with his findings. He is very professional over the phone and left a last impression. Both Saqib and Davand are assets to the company. Rita

Saqid was exceptional and prompt in responding to my queries with regards to my tenacy renewal for my property. Thanks again, and keep up the good work

Had a great service from the Birmingham Harborne branch .

Process is great no complaints

Haart are impossible to get hold of, the calls get diverted to head office and no one returns calls or emails
They have a shortage of staff in their Harborne office and that is their excuse for bad service and communication.
I would not recommend them as property managers.

They don’t follow standard procedure with reference to inventory and check outs
All in all I found them pretty useless property managers.

I very rarely complain however I feel it is important for current and future customers to understand that Haart do not communicate, their rent and legal protection is not being paid out and finally that they promise but do not deliver.

I have been using Haart in Harborne since 2015 and until 2020 the staff and Branch Manager had been very good. The previous staff led by Inderpaul Channa (previous manager) were exceptional and any issues were always quickly resolved. I was always happy with the service. It is only when Covid started in 2020 that they went drastically downhill. From my understanding rather than furlough staff and so that they could increase their profits they instead made majority of their staff redundant. You have to bear in mind that they will still be making the same money from lettings and sales but with reduced staffing costs. It was during this period that Dev (Davand Chauhan) took over as the Branch Manager. This is where it all went really downhill as they had reduced their staffing to skeleton numbers and phone calls and emails were left unanswered. It was truly shocking and I believe that Davand Chauhan as the Branch Manager was out of his depth. As a landlord the lettings agent should be in constant communication to resolve issues and queries. Unanswered emails became a recurring theme with Haart since Covid and has still not been resolved. For one of my properties I had rent and legal protection with Haart and there were a number of void periods in 2021 until the tenant eventually left. These rent arrears are several thousand pounds and even though I have been chasing with phone calls and emails consistently since with Rachel Morton (Property Management Manager) I have had not any progress. This is nearly 2 years that they have been holding my money.

Do to the poor communication with Haart I decided to start removing my portfolio of properties in 2021 from them to another local agent once tenants left. I do not know if this is related but the service started to deteriorate even further.

A recent example is when my most recent property was being vacated I needed a check out report completed so that any deductions from the tenants deposit could be done. I was told it would take a week or two for this to be completed. This simple was not good enough as I had a new tenant moving in. When I spoke to Rachel Morton in middle of Dec 2022 about the deductions from the deposit, for example the washing machine was missing she said she would come back to me. She has still not come back to my phone calls or emails with regards to this.

When I last spoke to Rachel Morton in the middle of Dec 2022 she said that she would chase the rent and legal protection repayment, the deposit deduction and removing my final property from their management. I have rang and emailed her consistently since again to no avail. I have walked into their office to speak to Davand Chauhan on two occasions since and the first occasion he said that he would talk to Rachel Morton so that she could resolve the issues I had with her and that he understood that this was unacceptable. The second time he was not in the office but I left a message with a colleague. I have rang the office again this morning and asked to speak to Davand Chauhan who said that he was aware that I left him a message last week. He explained that he had sent numerous messages and spoken to Rachel Morton but that he was helpless as it was all under her control. As the Branch Manager he should have more control of situations like this in my opinion.

I used the formal complaint procedure route and got a reply from Andrew Townsend (Area Director) in March 2022 which was unsatisfactory and did not resolve any of my complaints. He stated in his email that "I am pleased to confirm that our communication levels are back to the high standard that we pride ourselves on and I am confident that you will receive a much improved service moving forward". Their communication is as bad as ever.

I am a busy person I have better things to do with my time than write reviews.

As a landlord of a property you “manage”, if I could give you less than one star, I would. My tenant reported maintenance issues in November, I have approved quotes and given the go ahead for work and still four months later, you have still not carried out the work. You are the most unprofessional and uncaring company; you fail to answer the phones and rarely respond to emails. You should be utterly ashamed of the service level of your property management.

Heating broken for nearly three months. Half the time they don't pick up the phone. The other half they say they will call you back but never do.
Have also had a more mi or issue logged for four months.

The only way to get things sorted is to go into their office and stand there while they sort it out.

Appalling service. They never phone back and it's impossible to get hold of a property manager. I've received no rent since May and they seem totally incapable of getting rid of the tenant or keeping me informed!