haart - Estate and Lettings Agent Harborne Reviews 

I have been using letting agents for almost 25 years but this company in my opinion is the worst I have ever experienced . They take your management fees but do absolutely nothing whenever there is an issue. They bury issues so that they become worse and then deny accountability even after admitting it is due to their own negligence and incompetence. Their manager Rachel Morton has personally lied to me on several occasions and cannot be trusted to resolve any matter at all. Even her own team are aware of this too. I will certainly avoid using them in the future. They continue to take monthly fees but refuse to do anything for them .

Any letting agents can find a tenant in the current market but if you measure them on their management services, my experience has been terrible. This is why people lose trust with a company that has the word agent in the description……

Harborne branch are awful, never reply to emails, can never get hold of them and now we have moved out of the property we cannot get an answer about our deposit!

I have now spoken to the property owner and they have also said that they cannot get an answer from them either after asking for a property report weeks ago after we moved out!

I have emailed senior letting agent, Anthony Poll and others and still have no replies.

When I was living there and wanted to give notice to move out we were given conflicting information on notice periods which in turn ended up costing us money and delayed us moving into our new home.

All I want is an answer to my query on when I can expect to get my deposit back, if I need to speak to someone else that's fine but just tell me who or give me some sort of reply!

I would not recommend this lot to anyone!!

THIS AGENCY IS NOT FOR YOU.

The worst experience I have received from a property agency. Absolute shocking service. Ignores emails, can’t be bothered to answer the phone.

Waste of time and customer service is just poor from the harborne team. Stay clear!

I have recently sold my house through HAART estate agents Harborne. A really fantastic team which works well together.

I had asked 3 different estate agents to evaluate my property and HAART was one of them. David Brevitt from Haart appraised my property and suggested a price range at which we could market it. I was initially a bit skeptical at the price however his robust data analysis with extrapolation to the current year really convinced me. He spent valuable quality time explaining the reasons for his advice.His years of experience and marketing properties shone through and I finally decided to choose Haart for marketing my property. Even from the outset, things moved at a steady rapid pace. The next visit to my house was in about 3 days to take photos when I met Krystal Ainsworth their manager along with David. She is a very pleasant, helpful and knowledgeable person who took measurements, drew up the floor plan while David took photographs and then we signed the contract after my ID detalis were all checked. They also did some lifestyle pictures which added a personal touch to the presentation.
Within a week the house was on the market.
They had viewings arranged within 3 days and that was when I met the third member of their team Sanya Rana who is also a very pleasant, helpful and knowledgeable person. She gave me a preview of the potential buyers in a nutshell pre and post viewing. My emails to her always got a very prompt response and action. Amazingly swift communication from the entire team - any question that I would ask would be answered asap. Within days I got the offer I wanted.
They gave me the option of using my own solicitor or their in house and obviously I went for their in house solicitors and even that process was steady and evenly paced. My closing date was finally there and the contracts were signed and the house sold !

My review may sound too good to be true but this is exactly what I experienced with HAART estate agents.

Apart from saying 'The Lord has been good to me'.... I wish to express my heartfelt gratitude to David,Krystal and Sanya for all their hardwork, dedication, commitment and help to make this potentially difficult journey of mine a pleasant,hassle free and an easy one. Hats off to all 3 of them! ......and A big thank you Mary Sumathi

Poor customer service and they are liars.
Messed my property that I let through them, lost my keys and also damage to the property by tenants was not recovered. They didn’t do a proper check out and check in but charged me money. Don’t let you properties through this con estate agent

Lettings (can’t comment on sales) consistently appalling - I have multiple properties with the agent … multiple unforgivable incidents - forgetting that dates required on check out pictures where deposit deductions required (£750 out of pocket) failing to serve notice after 5 weeks after email request AND confirmation it was done/being done; inventories ‘lost’; consistent missed ‘allocation’ of rent resulting in up to 4 arrears letters at a time & non payment of rent over to me (this is 2 years + tenant, enough time to get it right) dumping old appliances outside beautiful apartment front doors for days after ‘replace and removal’ paid for .. resulting in, whilst on holiday, paying £100 on a weekend to arrange removal MYSELF to (eventually) being removed on a weekend, after my being very unhappy, without telling me so my own guys still went (another £100 out of pocket) forgetting to take up a new instruction of mine, having spoken to the lady 5+ times; questioned when tenant told me why they hadn’t heard from Haarts months later, to be told lady (manager) had left, aparently no hand over of previous responsibilities (well at least not my new instruction) and no access to her old emails with all info on; I placed that instruction elsewhere; even as landlord, you can’t get anyone to answer phone .. emails or messages… waited 10 days one time for urgent message after calling, emailing, messages on messaging service, employees not knowing what is included and what isn’t on their own full management service resulting in a terrible mess over one move out; taking 4/6 days to tell me a tenant had moved out (unclear when keys turned up/handed in) …let alone having not started to book in an move out/inventory check etc.. so only leaving 9 days left out of 14days to follow up on deposit reductions and no check out had even been booked in; list goes on with smaller incidents over 3 years very sadly, personally I’m in the process once tenants move out placing them with a different agent (Full management service)

SPEAK TO ANYONE IN HAART BUT KRYSTAL AIMSWORTH at the Harborne Branch in Birmingham. She is rude, abrupt and uses the fact she's from the Northern part of the country so its ok to speak in an abrupt manner. Not only did she speak to me with disrespect she disrespected my mum and then has the audacity to say its a misunderstanding when its her behaviour she's choosing how to operate. I will be making a formal complaint to warn others as no one that is buying a house deserves to be treated the way Krystal treats others. Very disrupted behaviour !

I had a very positive experience renting out my property with Haart. Really good management and they are very helpful when you need to sell your property. Un particularly great thanks to Ms Chanelle Smith who assisted me in my urgent request of documents for taxes and she did her best. She really deserves good words and a promotion. Many thanks. Aleksandr.

Where to start;

Harassment, Sarcasm, Hanging the Phone Up, Sworn at, laughing down the phone & unprofessional - Sadly this just portrays one member of the Property Management Team; Chanelle Smith! Absolute no customer service skills or manners, she lacks any clear knowledge of Property management including the Law.

Rachel Morton; even worse, never answers emails, fails to respond to complaints & even manages to say her staff haven't done anything wrong, yet let us move into a rented property with NO SMOKE ALARMS!

Then we come to the whole of the company, what a shambles, literally the worst experience renting a property ever, including being threatened by the Landlord through the Agents, yet we hadn't even received any Notice to leave the property because their incompetent & practically idle staff don't understand the Law.

Steer well away from these clowns, they are useless.

The worst estate agents I've ever had my property managed by.

***Please note this company is deleting negative reviews from google and other review sites this just shows you how dishonest they are****

I would not wish this on my worst enemy!

Please avoid at all costs!!

I am currently pursuing an official complaint against this branch.

A summary of the issues I faced with this branch:

1) They never answer their phones, try and ring the lettings number and it'll just go through to the switchboard. You leave a message, and no one will ever call you back.

2) They never reply to emails; I regularly copy in 2/3 members of the lettings teams into emails, and not one of them can be bothered to reply. Including the branch manager Dav.

3) They let my property out to some of the worst tenants I have come across. Haart Harborne claimed to have known the tenants for five years+ and said they are 'excellent' tenants. The tenants could not speak English, they significantly damaged my property and broke several of the tenancy agreement terms, but Haart just turned a blind eye.

4) No one in the team at Haart understand what customer service is, and no one wants to deal with your issues.

5) Charged me for a check-in and check-out inspection, which was useless, the check-out inspection showed the property was damaged, and they claimed it was just 'general and wear tear'. I had three other agents assess the damage and they advised this was not 'general wear and tear'.

6) Incompetent staff who did not respond to the TDS (Tenancy Deposit Scheme), which has meant we lost the claim automatically. I am currently in dispute with Haart to get my money back from them.

Please avoid Haart and particularly this branch. I have been in comms with: Davand, Rachel, Anthony and Asha, not a single person has taken ownership of the issues I have faced.

I am sure someone from Haart will reply and blame 'covid' as the reason for poor service.

Please do not believe this covid has been active for the last 2 years, and the service at this branch has only worsened.

Why is it so hard for someone at Haart to take ownership of issues and manage them?

Instead, you are treated like an idiot, and no one responds to you.

The staff were so kind and helpful especially Elisha . She was so nice and kind, She helped us through the whole process. Everything went so smoothly .

After three previous estate agents, I turned to Haart and set them the challenge. Krystle, Cassie and the team met that challenge by selling my property within five days! During the whole process Krystle and Cassie's enthusiastic and friendly personalities supported me through all the stages including the many forms. I cannot put into words how grateful I am for all they did throughout this stressful time.
"Thank you Krystle and Cassie".

I had to chase up a account query & was dealt with in an efficient & profession manner by Chanelle Smith from the Harborne Branch. A follow up email was sent confirming the actions we discussed. An excellent service experience.

Asha was a great help and her communication with me was amazing. She replies my email within minutes and that was quite helpful.

I work with the Harborne team and have always been happy with their services, Special thanks to Asha Grant, who has been of valuable assistance on numerous occasions in getting things moving along, sometimes on an escalated basis.

I would like to say a thank you to Chanelle Smith who has provided me with great guidance, support and help. She is always polite, organised and efficient which has helped when dealing with urgent issues!. she is very punctual with turning around actions no matter what time of day.

I would also like to say thank you to Luke Hill who has always been on hand to answer queries, provide great recommendations and been very robust when completing any actions since starting with the company.

A helpful duo with great experience!

Excellent service received from Chanelle Smith, she dealt with my enquiry quickly and efficiently. Would highly recommend.

I have been using haart and there partners for some years now and the service they have provided every time has been exceptional.
Chanelle dealt with all the inquiries promptly and efficiently. Whole experience from start to finish was very good.
Highly Recommended

Recently on-boarded with Haart as a landlord.

Would highly recommend Chanelle Smith - excellent service, professional, friendly and very efficient in helping resolve a leak in the flat for my tenant.

Much appreciated!

I requested actual readings for gas and electricity for the change over at my property 100 Greenfield Road as I had received a bill from Npower with only estimated readings on. Rachel Morton emailed back promptly with actual readings and I was able to resolve the dispute with Npower.
She was most helpful and as she is with other queries I raise. Hi