Halfords Autocentres Reviews 

My experience with my Stourbridge halford was very helpful and positive. Booking was easy. Just wrang up ,after finding the number on Google maps. Asked about a MOT and was offered a place slots. Given the relevant information about what was available and just picked and had a confirmation that my choice can be met. A explanation of what I am going to pay plus the cost of the mot and a reduction on the cost of the mot . Then a few days before my appointment halford sent me a message reminder with the time and date "Nice " .turned up gave them the keys to the staff member, and was told it will be a hour. "Do you want to wait" and I responded no . One hour later told over the phone all done. Came back payed and that's it with a list of the faults on the car and the cost list to put everything write .

Complete lack of service. No greeting from anyone. No interaction. No confirmation of the work that was completed. No goodbye. Nothing.
And when i called Halfords to discuss, the automation service put me through to some guy in a store in London who could not deal with any feedback. Lost for words. Just not what i expected from my past experience of Halfords. I wont be back.

Fantastic team - quick and reliable work. They never make me feel daft for asking questions. Would highly recommend.

Excellent service throughout and value for money

Having been a member of Halfords a few years now. I always find visiting the Branch in CROWNHILL Plymouth, is always a pleasure. Prompt, clean, high standard of professionalism.
Always giving good customer service.

Im a Halford club member, the MOT ,is in with the fee, and only 1 of the perks of being a member, very efficient service, and friendly staff

Thorough explaination. Quick and efficient.

Excellent Service. Friendly atmosphere. All Staff great and knowledgable. I would highly recommend to friends and family. Will definitely use again.

Friendly team at ilkeston Halfords and always explain everything to me. Ive never had any problems Thanks Guys x

I had two Halfords own make front suspension arms. One shows sign of wear in less than 12000 miles and a complaint within warranty but Halfords refused to replace.
When they see your bad review on this site, they will reply offering to resolve but its a sham.
DONT GO THERE

MOT and service, easy to book, all satisfactory, reasonable price, efficient; have used several times before

Friendly and efficient staff kept me informed of progress throughout.

Friendly staff and honest price, we've used Halford for years.

Easy booking process, polite efficient and professional attitude on check in, good prices and clean technical services / facilities.

I previously was a staunch Halfords customers for servicing my car any repairs etc. over the Years that Grays ESsex branch has deteriorated in terms of front desk cover , customer care and decline in professional repair work.
I have been disappointed so many times . That receptionist Taylor is very rude , lacks professionalism and customer service . Unable to de escalate irate customers who have genuine concerns over the service provided instead she is triggering and lacks any sort or sense or rational .
Took off day to have my car sorted on a booked day only to be told after 5pm that wrong tires had been ordered ( despite a mechanic having looked at them to see the size and which type was needed ) no apologies no explanation I was just meant to take what ever they said and leave the shop .
Recently went to National tyres Grays trying to avoid that same Taylor receptionist who had left me traumatised.
The lady who booked my car in was friendly and I vented out my concerns regarding the Grays Halfords branch and explaining that I would never use that Halfords ever again. She reassured me and we had a good chat.
Upon collecting my car - the same Rude Taylor was at National Tyres branch very rude and as usual . This time this was witnessed by the local manager . She just handed me my keys and did not give any explanation as to the repairs .
Only discover that car was half fixed - car still has problems despite me paying to get it fixed .
I advise Halfords to sell or shut down as a business if they do not know what they are doing.
Very disappointing and traumatic experience.
I am not one to use racial card however , I feel there is condescending behaviours .
My money I pay to Halfords is neither black blue pink or tan . It is British money I expect good service from point A to be Z .
I will no longer be using Halfords ..
Sad bit is a few horrible people spoil other people’s business's due to lack of professionalism and basic manors .

Had a great experience at Halfords in Middleton, my rear suspension failed and they fitted me in straight away, the staff were friendly and knowledgeable, clear information was given and my issue solved promptly to get me up and running.

Excellent service- membership is worth the money

This is for the Partick McConechy's Halfords in Glasgow.
All staff members are knowledgeable, efficient, friendly and explain things in a clear and concise manner. As a long time customer I have always found them exemplary.

Staff are very friendly and helpful. Was notified when car was ready for collection and the job details were explained very well.