Halfords AutocentresReviews 

Terrible treatment of a once loyal customer. If Halfords are applying for comedy awards I am not amused.
Halfords had wrongly taken money from my card. After an unsatisfactory and time consuming encounter with chat they emailed me to say they were crediting part of the money. The amount showed as pending, then disappeared. How can they even do that?
Giving one star for this review. Refunding money wrongly taken is not five star. Showing a partial refund as pending, then removing it is really worth minus one.

Halfords out of no where cancelled my appointment and refunded me I had an appointment booked for a service at Halfords Eastleigh. Most incompetent company I have come across in my 45 years on this planet

Arranged for a service collection from my property. Car was returned but the servixe book was not stamped. The garage were rude and dismissive when i phoned. Someone then called back to say that a driver would be in my area and will stamp my book but this did not happen. Halfords customer support team were then equally dismissive - i need to drive the thirty minutes to get the book stamped. Overall terrible service.

My case with West Ealing Autocentre has been open since May 13. It is June 5 and my case 00640742 has not been resolved. The garage stated they've replaced my caliper but cannot provide evidence that they have done so and are refusing to give me a refund for a work they didn't do but have charged me for!

Took my Dacia Duster into Farnborough Autocentre. They diagnosed a damaged coolant pipe and provided the part number. I sourced the part myself as I now had the part number and there was a 15+ wait from their supplier, and had a mobile mechanic come and fit it. It turns out this part number was wrong. So I’ve now paid £54.99 for a wrong diagnosis, £120 for the wrong part, and £100 for a wasted trip by a mobile mechanic.
I went into the autocentre but all they did is claim it was the right diagnosis and they were given the wrong part number from the supplier. Didn’t even offer to refund the diagnosis, let alone the other £220 I’ve wasted.
Terrible, clueless service. I’ll use a real mechanic in the future.

Disaster. Non professionals.

I recently booked an MOT with High Wycombe Autocentre and unfortunately had a very disappointing experience.

The day before my MOT, I visited Halfords on London Road in High Wycombe for a 10-point vehicle check. They identified and replaced a faulty tail light, and no issues were found with either headlight.

However, during the MOT the following day, I was told that both headlight bulbs had failed. Given that they had been working perfectly the day before, this immediately raised concerns.

I was then quoted approximately £50 to replace them (£7 per bulb plus £20 fitting). It made me wonder how many other customers may be presented with similar unexpected charges.

In addition, I was given a further quote of around £600 for other recommended work. While the staff were polite and professional in their interactions, the overall experience left me questioning the transparency of the process and whether there is excessive pressure to generate additional revenue from customers from the top management.

Based on my experience, I would recommend that customers seek a second opinion before authorising any additional work. Halfords is not trustworthy at all and no different from any other local garages

Just read another review on Google

The person was asked for £950 to make it pass its MOT for a car that only did 26k miles. He took the car to a local garage, and nothing was at fault. He paid £270, including the new MOT charge and the advisories (not part of the failure). Can't believe such a level of cheating is going on in Halfords. He ended up paying for 2 MOTs at the end; still, it was worthwhile. He should have got Halfords' licence cancelled, reporting this to regulated authorities.

In my case, £600 was gone, as I did not try doing another MOT elsewhere, as I read that review quite late. No wonder there are overall 2-star reviews; I can understand MOT is something people will come under pressure for, and companies like this taking full advantage of it, racking thousands of pounds from each customer, giving false reports... such a shame

I went to Halfords today at Cleveland retail park
The staff were so lovely,very helpful and polite
Micheal the young lad went above and beyond to sort us a cool box for our camper van , he carried the cool box it out side and helped us to see if it would fit in our allocated space in the campervan he was very helpful thank you

Took my car (Vauxhall Corsa 2013) in for a service on 02/06/2026 at Scunthorpe Autocentre. Got a call later in the day from the auto centre that the sump plug thread has been damaged. They claimed it must have been done at the previous service and they need to replace the sump tray and it wll cost £528.60 for a replacement. I was told the car cannot be moved as they are unable to put oil in it unless repaired. I had no choice than to agree. The £528.60 was in addition to £260 I paid for the service + MOT. In total I paid £744.59 for a Corsa service with replacement of sump tray. The Auto Centre claimed the £528.60 was the cost of the sump tray. Later checked with Vauxhall and a corsa 2013 sump cost is £80! A blatant rip off. Effectively they have charged me almost £450 for labour to put a sump tray. I would never have allowed them to do the sump change if I had been able move the car from their garage.

Re. Foleshill Rd. Coventry

Disappointing service all round. Staff act like you're a bit of an inconvenience to them.

I highlighted a couple of issues to them - they responded saying they couldn't find anything wrong. Took the car to another garage and they had the problem diagnosed within 10 mins!

Won't bother going back.

Yesterday I made a purchase from Halfords for a Back Support for my Drivers seat, I purchased one years ago from one of their shops, it was brilliant, but needs replacing now. I need it urgently because of a long journey I am going on tomorrow. I opted for Next Day delivery, paying an extra £3 for this service. DHL contacted me to say it would be delivered today, a short while ago (approximately 1445) I received an email to say it would not be delivered today, hopefully tomorrow. Being an Elderly, Widowed, Pensioner I do not make frivilous purchases and certainly not extra delivery charges. I have tried to contact Halfords, the email was not delivered, the address shown online is no longer in use. The telephone number took me to the Cycle Dept., when I said how I wanted the Complaints department He put the phone down, the other telephone number shown also is about motoring or cycles. I will have to break my journey tomorrow to get the Support from another
Supplier. Halfords used to be helpful, it would appear not now!! Oh and maybe They should use Royal Mail for next day delivery, in future!!!

I had a disappointing experience with Halfords Autocentre in Braintree. I took my car there under warranty, as they were recommended by my warranty company, but unfortunately the service fell far below expectations.

They declined to complete the correct documentation required for the warranty assessment, which caused unnecessary delays. I was also told they would contact the warranty company directly as they couldn’t carry out the work, but my warranty provider confirmed they never received any communication.

I was later contacted by the autocentre asking for my email address so they could send me an outline of the work needed, but again, no email was ever received.

After having my car for around 20 minutes, I was told the issue was a Cam Carrier leak and that they were unable to carry out the repair. As they didn’t provide the correct documentation to either myself or the warranty company, I had no choice but to seek a second opinion from another garage.

To make matters worse, the Braintree branch recommended I try their Colchester branch instead. However, when I contacted Colchester, they also confirmed they couldn’t carry out the work. I was asked who I had spoken to in Braintree, and from that conversation it became clear that the staff member there used to work at Colchester and would have known they couldn’t do the repair either. This resulted in further unnecessary time being wasted.

After going to another garage, it turns out there was no Cam Carrier issue at all. My issue was actually a rocker cover leak, which is far less extensive and significantly less expensive to fix.

Overall, poor communication, an incorrect diagnosis, and unnecessary delays led to a very frustrating experience. I would not recommend based on this occasion.

I booked an MOT at Halfords Weybridge, and my vehicle was failed by inspector M. Wakim for a "discoloured light bulb."
According to official DVSA MOT guidelines, an "Incorrect colour" position lamp is explicitly classified as a Minor defect, which should only result in a pass with an advisory note, not a test failure.
I have photographic evidence from the DVSA system (clearly visible on the inspector's monitor) showing that "Incorrect colour" is categorised as a yellow "Minor defect," and not a red "Major failure."
Failing a vehicle and demanding a re-test for an issue that the DVSA states is a minor defect shows a severe lack of manual knowledge or a dishonest practice to generate extra repairs.
I am taking this matter to the DVSA for an official appeal.
Do not trust this branch with your vehicle testing.

I had to come back on this!! . I have seldom seen a score of 70% of one star reviews if ever . Well if all the staff are complete morons like the one had the misfortune to encounter I'm not at all surprised . And why aren't the directors of this crap company asking what the F is going on then I remembered they just keep taking the money !!!

Appalling service by Halfords. This is the first time I have tried to use them - previously used a local National Tyres depot (who Halfords have taken over and ruined) and will never use them again.
Booked my car in for 2 new tyres, paid upfront on line 2 days before, with a time appointment for 12 noon. Had a number of emails reminding me of the date and time. Turned up 10 minutes early as requested only to be told that the car would be ready by 5pm
5 hours to fit 2 tyres?? A 15 minute job
Needless to say I cancelled the order and I'm still waiting for my £330 refund

I booked an online double front tyre change with NTS / Halfords after buying two premium competitively priced tyres . Online site was user friendly and there were no issues & I was offered a booking date within 48 hrs
I attended Halfords Autocentre South Shields 03.06.26 staff confirmed my booking , courteous and informative . Car was left and I was contacted 40 minutes later to advise vehicle was ready for collection.
Tyres were as ordered and fitted correctly . No issues.

Adeel from bradford Halfords did a great job in sorting the ad blue fault.. quick and effective was told friday or the following Monday but had the car ready the following day. Great work guys !

Exeter Alphington St

Couldn’t have been more helpful in urgent replacement of damaged tyre

In all fairness great, helpful staff but when it came to paying the bill for a replacement front N/S Wishbone I was, to say the very least surprised. The wishbone can be purchased for around £60.00 in many cases much less. However the bill for replacing from Halfords was £362.97 ! Over around £300.00 pounds of labour and to me, dare I say somewhat of a ripoff.
Very disappointed with Halfords but certainly a learning curve for the future. I would note on the same model car last year the bill for the same work was less than £200.00 at a local garage!

We need confirmation of the oil used in a service. On the chat they said they need the Reg and date. We gave them that and they said they need the booking number. We did have this so we send them the Halford receipt. They said that was no good. We then had to call the local Halford who were very helpful and gave us the booking number. On chat they now said that the job was not booked in my name (it was booked under our company name). All we wanted was an email confirming the oil used and after four hours online I still do not have the email that we need. Disconnect three times and given incorrect information several times. Very poor service. CASE 00807484