Halfords Autocentres Reviews 

Just watched the new tv advert telling folk to get their car serviced by Halfords . My experience tells me your money would be better spent using AA or RAC home service guys . When I had a problem the fitter phoned a manager and he told the fitter to leave and get on with the next job as I had signed a waiver before the fitter started the job . My opinion don't use Halfords for your car and under no circumstances sign a waiver . On another day the mistake would have cost me approx £700 and Halfords just wanted to run away , I got it fixed by a proper company . I won't put what I really think of Halfords for legal reasons , good luck guys .

I booked into Halfords Northwich for an MOT as it was due for the end of the month. Everything was great, received an email confiirming & text messages asking for me to be 10 minutes early on multiple occasions.
I had a missed call on the 23/09, which I did try to call back but was on hold for some time, and I had to end the call. I assumed it was a courtesy call to confirm my booking today. This only enforced my thoughts as I received another text on 25/09 & 26/09 advising my MOT was due, please be early.
I went to drop my car off and spoke to the extremely uninterested guy in reception who told me that there were no MOT testers available today and I will have to re arrange.
I was told that Halfords called me and left a voice message advising me of this. To be fair, I did have a missed call, but no voicemail was left at all.

I did mention that I tried to call back but had since received messages advising that the appointment was still due. The response "yeah it's just automated texts" .

The only time I could rebook was roughly a week after my MOT was need for.

Surely, if a customer isn't contactable or doesn't get in touch regarding the missed call, that another call would be helpful advising not to turn up and rebook? Or even at the very least, that a text message can advise of a situation rather than asking me to turn up early for my appointment?

I've since cancelled with the online customer service advisor who apologised for the situation. Only if the the guy at reception was a bit more empathetic. To be honest, if I had to deal with people like me (someone who has no idea the appointment can't go ahead), due to the poor systems in place at Halford's, then I can totally understand his total apathy.

Safe to say, it'll be the last time I will use Halfords again, even for those smelly things you place in your car to make it smell pretty.

The service was poor or non existent, the communication was poor, the online customer service were helpful. Would I recommend, nope.

I have since organised an MOT with another company who can actually carry it out before my current MOT expires.

Amatuers.

Very easy to deal with, staff helpful, and unhurried, car was finished on time, with a full explanation of what had been carried out. Will be recommending to anyone who needs work on their car.

The frenldliness and helpfulness was brilliant

Booked in mot and service, was quoted online and booked it in. Text me a day before to say it had been cancelled. They had decided they didn’t charge enough so cancelled it. Literally want £265 to change the oil. They used to be really good and I’ve spent thousands in this garage but new management and a few staff members just ruin it. Customer service is non existent and the pricing is just on another planet. Can’t trust them to do the work you’re paying for as you will have no proof other than what they tell you and that ain’t worth anything. Plenty of cheaper better garages exist. I would avoid all together. I’ve used them for over 10 years but never again, I wouldn’t care they have already replaced an engine in my car as they broke the previous one. But still have them a chance.absolute crooks just want to pull your pants down

I booked on-line to have 4 new tyres fitted at my local Halfords, giving almost a weeks notice to ensure getting a time slot to fit in with other appointments. The booking was confirmed by email and also stated that the work would take approx 1 hour and no more than 2.
On arrival, at the Fitting Centre, the Staff informed me that 3 other vehicles had been booked in that same timeslot ('common practice') and the wait would be 3/4 hours. Offered the option to rebook with no guarantee that the same problem wouldn't happen again. Eventually, took it back same day, tyres fitted - THANKS to local Staff. Still 2 hours wasted. Poor Customer Service due to ineffective and badly planned booking system. Other complaint - once booking made , bombarded with system generated messages requesting confirmation of attendance. What a Joke!!!

Very polite customer service. I was dealt with by Alex and adam. Very quick and effective

Unfortunately my alloys were stripped of their paint on 2 wheels during tyre changes which I will have to have professionally resprayed but other than that, spot on 👌

Staff were very friendly and everything was explained very well, decent value for money aswell

Great service from staff helped me order the correct tyre as I wasn’t sure and even made me go onto their online site as they couldn’t match price at shop.
Great service.
Thanks

Very friendly and hassle free service

The manager was very helpful and he explained what was included in the major service. He also recommended oil flush and petrol treatment which I was not aware of it was good to know and both of the treatments were carried out.

Took my car in for a MOT. Failed on break pipe and EGR valve. Took 11 days to get my car back. I was told this car's EGR valve comes with cooler as one part and needed changing. Then somehow bolts for exhaust manifold snapped. It needed to be drilled out. This lead to break the manifold and this was another £600. I was offered to change it with a second hand as one of. Managed to get it for £100. Then had another call to say the turbo actuator was broken by technicon and Halfords is going to replace it. Following day, another call to say it was a wrong part. A new one was ordered and replaced. I logged an official complaint. Had a call from regional manager to say he is waiting to speak to garage manager then call me. I got my car back. The regional manager had not call the branch. I was not offered a penny of discount for 11 days of difficulties. My kids missed several activities, i had to be picked up last night at 11 pm, while kids sleeping in car. I have lost my trust in halfords in professional level. Store staff were polite all the time. An MOT cost me nearly £1300 and the regional manager yet to contact me. The shop in crystal peaks is fine however the garage seems is missing the technical expertise and compassion to at least take off their mark up prices for parts. Not again- after my complaint logged, i received a link to contact Halfords. the link to contact Halfords is not working. How convenient!

Great efficient service, Friendly staff and reasonable price.
I was kept informed of my cars progress and given advice on things needed watching for the future.
A really good experience and I'll definitely use them again.
Lynn in Liverpool.

Trustworthy and good value

Staff clear in phone communication when setting MOT date. Clear and friendly when dropping off car. Staff kept me informed of progress and carried out necessary work within a good time frame.

Simple and easy booking system, great price and very good service.

Reliable and highly recommended

Pleasant unhurried knowledgable tyre specialist who discussed the various options and merits of the tyres and a complete 4 tyre change. The pricing was very competitive and together with an Extended Tyre Warranty I was very satisfied with the outcome.

I just found the whole experience helpful and comfortable. They welcome you, keep you informed of progress, let you know what needs doing before doing further work. I trust them which is most important.

My car went in for an MOT, I normally say to them if any works need doing then my husband will do it as he’s a mechanic, my car always passes when I say that. On this occasion a garage had to drop it off. My car failed its MOT. On my husband doing the work when he took the part that was meant to of been broken it seemed that the split that was on the rubber part if it was genuinely split then there would of been a lot of oil/grease all around, it would of dripped onto the inside of the tyre/wheel and be splattered all round due to the wheel going round. There was not any old grease only new looking grease. Considering the size of the split. We cannot prove anything but my husband thinks the split was made deliberately. The works would have cost over £300!!!
I will not be using them again. I’m also going to report this to the driving and vehicle standards agency.