Halfords Retail  Reviews 67,903

Sent me an escooter (pure air 5 pro* suspension) that had a fault ( wouldn’t turn on)

Went to halfords to ask for repair, they said “We dont do repairs on pure escooters, not for a while.”

Went home unsure of what to do, searched various different ways to find put what the problem was, came to a conclusion that it was the battery.

Took a few screws off, put them back in because i didn't want to cause more problems, suprisingly, a screw was cracked and had broke, none of the other screws broke as i had applied the same amount of force on each screw ensuring they were tightly secured

Called them to make a complaint, unexpectedly they stated “ halfords does do repairs on pure scooters, not for a while.”

Said they would get back to me within 5-7 days, after 6 days with no reply, i called back and unfortunately they sent the email to the incorrect email address.

Had to wait another day for a reply. “ i called back because i was offered a replacement or a repair even though a store of theirs had said no, didn’t have much of a choice so i had to find the box and put everything back together in my own time for the replacement

Courier said they would come Friday and they are awaiting collection at 00:00, at 12:41 the said they would collect at 11:46 am - 12:46 am. It is now Saturday and i have had no reply or email as to why they haven’t come. I have lost precious time aswell as patience, it has been almost 2 weeks.

All this hastle for a single escooter

I just purchased the Halfords Riderr Vue Camera for my new e bike. Looked around for a helmet camera. Looked at youtube reviews. It seemed perfect.
It arrived Thursday 7 May. So excited. Uploaded the app, fantastic. Worked how to attach to my helmet. They gave 2 options, stick on or clip, I couldn't clip due to the style of my helmet.
Got it attached.
In the morning , as the helmet was just sitting on a stand overnight, comfortable. Not hanging. I noted the stick on came partially away. So I push harder. Left it, went to work, came home, while the two pads were stuck to my helmet, the plastic part, that attached came completely away.
It looked like the tape or glue they used failed. No reason. Apart from terrible part.
Called CS. While the young man attempted to just fob me off. Just go to the local store.
I am 65, not stupid, I asked for a manager. Nope too busy. I told him that I needed a GRN. I know this as I worked in logistics. And I know what I need. I ask if the store would refund me. As purchased on line. He said yes. I asked for the GRN again. He provided this eventually.
I also requested an email confirmation. He said he would send.
I took a risk, went to my local store. They asked for a GRN. I provided this with my order number. No problem, refund immediately.
It is disappointing as this camera was what want. Shame about the poor quality of the mounts. I hope Halfords takes this on board.

I booked a free bike health check at the Bescot branch, which states free repair. The staff member ben told me it couldn't be done because the bike wasn't purchased at Halfords, but it doesn't state that online, which is false advertising. Disgusted with the service as I had to travel to the branch on bike because I don't live in the area

I went to the store in Milton Keynes. When I went to the till area there was two staff there, one of the staff saw me he faced the other way. This is the third time I have noticed the staff doing this. The staff seems racist. If they don't want Asians or other ethnic people to go in to the shops they should write on front of the store. I have noticed this happened to me in the store in Bedford. When I asked the girl for a product she acted like she doesn't know what I was saying, I had to repeat twice.People are going in to spend money..At least you want the staff to acknowledge you.

Oil filter was supplied wrong by Halfords and the manager wouldn’t exchange when I tried to return.

Not great service!

Mill Lane, Wallasey.
Once again a warning light came on my car. I called Roy at Halfords, Mill Lane, Wallasey. Briefly explained to Roy the problem.
Roy asked me to bring my car in after I finished work.
He looked at it for me and, using the scanning machine he seen what the problem was. Nothing serious and, he reset the problem for me.
This is the 3rd time in a few months that I've had a warning light and, Roy has always been able to sort it out for me (with his staff last time)
I wasn't charged for any of these and, I am so grateful.
I could easily have gone to another garage, been charged and would have been none the wiser.
Definitely a very trustworthy garage to use.
Thanks again Roy. 👍😊

Do not buy this bike if you think you will ever need to repair it! After an accident, needed to replace mudguards and chainguard only to discover that Halfords do not bother to supply replacement parts. Good job Britain doesn't have any potholes!

Ordered a battery and fitting from Halfords in Bridgwater for my focus RS. It was £199. Arrived before time and a young man came out to do the job. After messing about a bit I told him he had to remove the air box which he said was beyond what he was allowed to do when fitting batteries and all he could do was refund me. I had driven 30mins to be told this. A complete waste of time. A bit of good luck did come from this though as phoned the battery centre in Bridgwater after and drove there and the two old boys there sold and fitted a new battery to my RS while I waited and they were far cheaper. Anyone thinking of buying a car battery from Halfords please don't and give the battery centre a ring instead. You won't regret it.

Car battery was supposed to have a 5 year guarantee guess what it wasn’t. After 18 months Halfords auto centre said it needs replacing it’s still on warranty get it changed at the store for free but they wouldn’t! Website has no terms or conditions regarding the warranty so it’s a SCAM. The hey also did not programme the new battery which is supposed to be done! Awful experience been a loyal customer for years but not anymore!! Stay away from Halfords

Went to buy a bike. No stock. EIGHT DAYS to deliver.
Ordered online from the only store near me to show stock (hr away)
Email 4 hrs later to say its been cancelled, no explanation, no phone call.
Try to phone store , got through to a call centre who told me it had been cancelled and reordered for collection 5 days away. Asked to cancel it as this is no good to me. After trying to get through to the store, she had to ESCALATE it to somewhere else.
I now have to wait for this money to go back on my card.
A quick phone call could have saved all this hassle.
A similar bike has now been ordered from Argos for collection tmrw morning after 9.

I went into Halfords in Wrexham today, my oil light had come on and I was rather stressed, and not particularly good for cars. My husband always sorted everything but he passed away 3 years ago. A young man, Lewis, came to me and the kindness and helpfulness that he provided is not something that can be taught, he was born with a kind heart. Thank you so much for your help Lewis. Very much appreciated.

I am extremely disappointed with the appalling customer service I received from Halfords regarding a faulty car battery still covered by their 4 year guarantee.

My local branch refused to exchange the battery, to make matters worse, I wrote a formal letter of complaint to Halfords head office . I have not received even the courtesy of a reply or acknowledgment.

Ignoring legitimate customer complaints is unacceptable for a company of this size and reputation . A guarantee should mean exactly that .

I expected far better from Halfords, instead, I have been met with refusal, and poor customer service. Based on my experience, I would seriously question whether their guarantees are truly honored when customers actually need them.

Rowland bell

I would give this company 0 if I could! My mother took her car in to have a parking sensor fitted, the unqualified worker cut through the cables for the reversing lights and hill assist. It has taken 3 weeks and numerous phone calls to get this fixed. They have then sent the car to a garage who are refusing to give the car back because Halfords payment has gone through! I wouldn't trust them with even a toy car!

I scheduled a diesel particulate filter (DPF) flush service through their website and arranged an appointment at one of their garages. I left my vehicle there for an entire day to have the work completed. Despite waiting until the end of the day, I received no communication from the garage. When I contacted them, it appeared they had forgotten about my appointment, and their responses were inconsistent; they falsely claimed multiple times that the work had been completed, which was not the case. Upon returning to the garage, I found my car parked in the same spot where I initially left it, and the engine was cold, similar to a cold start in the morning. When I reached out to the support team, they stated that my job had been "rolled over," and after two weeks, I received a message indicating that the appointment had been canceled. I would not trust this company again, as it caused unnecessary stress and frustration. Their unprofessional conduct and dishonesty exhibited a lack of respect for my time and commitment.

Today I visited Halfords Newport, IW shop and enquired about repairing a chip in my windscreen. Very helpful man said they could do it today at a later time. I arrived at arranged time and saw Sean who would be doing the repair. He explained the procedure and said it would take about 30 minutes. I waited in store and when Sean had completed the work he came and got me to examine the job. It was excellent! Sean was a really nice guy and a credit to the firm. I cannot thank Halfords enough, for their work and excellent service. Well done.

Booked a windscreen chip repair. Read all details of the booking prior Got a phone call 10 minutes before they arrived. As soon as I opened the door (no hello, intro or manners, etc) I was asked if I’d be ok signing a waiver so that if the employee damaged my car in anyway that I would be happy paying for it! Haha! No mention of this at the time of booking, nothing in the confirmation or tracking emails etc. just a random employee asking ME to cover HIS back. Very odd, very untrustworthy and was quite a huge red flag. So, I declined, then tried to call customer service to see if this request was legit and to (potentially rebook). Well, once you’ve spent over 5 minutes going through automated options, you are met with staff who barely speak English, are aggressive, pedantic and rude. They have no clue what you are on about when you refer the waiver (because they don’t speak sufficient English) so they put you on hold for over 10 minutes without warning then your call is just redirected to the initial main menu you started with. 7 calls I made before I gave up. And it’s the same lack of service online. I’d avoid and go to a local garage, at least that way you know the t&c s before you pay upfront and then are potentially scammed, with no way to get recompense or reassurance from a foreign team.

Avoid this place if you need bulb changes. They completely botched this simple job. I arrived asking for a straightforward bulb installation, but it turned out to be far from simple, making the situation worse. The technician broke the wires connected to the board, then said in broken English that I needed to go to a garage to fix it. As a result, my car was left without lights, indicators, brakes, or hazard lights. I had to pay an additional £155 to get it repaired.

How Halfords cannot afford people to sort out their issues in store goes beyond me. I booked tyres online, paid for it, and was then told there is an error and to phone Customer Care. What a joke, it sounded like they were having a party, laughter, shouting, and making it impossible to hear the person supposed to assist me. When I told her I had been on the phone with her for 25 minutes as she asks 1 question, then disappeared for 5 minutes, then asked another question and disappeared, while I could hear her talking in the background, she quickly sorted me out and rebooked my order. The worst ever customer service I had to deal with. Halfords should be ashamed, and they just lost another customer for life.

I ordered a brand new starter motor at a cost of over £200 and was sent a reconditioned unit.
Spoke to customer service who said I would be contacted within 8 hours,16 hours later I.am.now being told I have to wait upto 7 days.
Spent thousands with halfords over the last couple if years,will never use this company again.

don't shop here at all 1/ they made me spend £657 on a dash cam this included fitting and it does not work
without £100 subscription they never tell you that the same dash cam cost £300 so i have paid more than double the price for this it's much cheaper online

2/ I was then issued with a 60 parking fine for parking at halfords over 3 hours when staff told
me that i would have to leave it there to get my dash cam fitted

3/ in January they
made me
sign up to the Halfords membership club even though i had a blue light card and then they told
me
it will cost me £45 to leave this membership which was also
not
mentioned at the time to me, I have been scammed by them in my opinion