Halfords Retail  Reviews 67,903

Visited Doncaster North bridge Halford needed 2 headlights fitted and it was 10 minutes before closing Lee was amazing did it without any issues brilliant bloke well done

What a difference in 2 different Halford stores. In Craigavon the man was grumpy and overcharged me in Coleraine Ross could not have been more helpful to me a pensioner. He was kind and mannerly and I just want to say thank you Ross you made my day!!!! 😊

The left hand doesn’t know what the right hand is doing ,

I had an extremely disappointing experience with Halfords’ mobile tyre replacement service and would strongly advise others to avoid it altogether.

Halfords claims it prides itself on offering quality products and services, and on providing support when things go wrong. My experience was the complete opposite—there was no meaningful support, no accountability, and no attempt to resolve a problem entirely of their own making.

The technician arrived but was unable to fit the tyres because they didn’t have the correct size socket—basic equipment that should have been confirmed before the appointment. Instead of taking responsibility or making any effort to resolve the issue, they simply refused to continue and left. I was left with unfitted tyres and no immediate solution, effectively abandoned after paying for a service that was not delivered.

The response from the call centre was equally unacceptable. They were dismissive, unhelpful, and completely lacking in empathy. Rather than taking ownership, they hid behind excuses and known issues, showing no willingness to address or fix the problem.

I am now left dealing with the inconvenience and additional cost of arranging tyre fitting myself—completely defeating the purpose of booking a mobile service.

This was a failure at every level: poor preparation, poor service delivery, and poor customer support. I will not use Halfords again and would strongly warn others against relying on this service.

Had a new battery fitted to 72 plate Kuga Hybrid yesterday. The entire experience was 5 star. An experienced technician who explained everything, saved a fortune compared to FORD prices for the same job. All appears working OK so on that basis 5 stars. Andy was the name of the Technician at BANGOR North Wales.

Refund on item was promised by a member of staff by phone and I didn't receive it ( all of £9 for a set of bike pedals) I eventually received it after several calls to the supposed online help (using the term 'help' in it's loosest term)! and having to drive 13 miles to a store to talk to a human as opposed to some poxy useless call centre in India.

Technician damaged 2 of 4 alloys while replacing the tyres, pictures provided to Halfords a week ago have been ignored. There are lots of reputable tyre specialists out there, take your car to a garage and avoid this service.

Had 2 new tyres fitted on the front of my fiesta at wigan Halfords. On the way home the tyre pressure warning light came on. sensor fault. Took back to halfords who said it was normal wear? . Thi sensor light was not on and has never been on before the new tyres were fitted.
They wanted £100 to fit 2 new sensors. After getting independan professional advice, the most common cause is when the tye is removed and refitted the sensors get damaged. I asked Halfords to remove the tyres and check for damage, they declined. I contacted their complaints dept with my findings. they said nothing more they could do. I have used Halfords since my teen years for bike parts, i have used tyres on the drive and being in the trade numerous car parts. I will never trust halfords again

Ordered a Boardman Bike 10.04.2026. Wrong bike delivered to home address and now Halfords can't locate the ordered bike between them and their courier providers. Raised a complaint with little to no response from the complaints team. Handler repeatedly closing off the complaint with no resolution. 25 days on, £1750 out of pocket and no one knows where the ordered bike is !! No customer care or consideration whatsoever. AVOID !!

This is why the high street retailer is dying.

This is my second review regarding an incident with Halfords, and a warning for anyone considering their DPF cleaning service.

On the Halfords website, it states they offer two services: a DPF clean and a DPF flush. The DPF clean uses an OBD2 machine to try and force a DPF regeneration. However, I contacted 13 garages, and none of them have the facility or equipment to do a DPF flush, despite the fact that you can book it. If you book a flush, they will just perform the DPF clean (forced regen) and still charge you for a DPF flush service.

Of the two garages that said they would do the flush, it was simply putting DPF cleaning liquid into the diesel and resetting the DPF sensor. This is extremely dangerous and does not clean the DPF. It only resets the reading to 0%. For example, if the sensor was previously reading 200% and it is reset to 0%, and then later reads 30%, it is actually 230% full because it hasn’t been cleaned. None of the garages I contacted used foam or any correct cleaning procedures.

I addressed this with the garages, and they were fully understanding but stated it was head office's instructions. They are aware that it’s misleading for customers, but it’s out of their hands.

I tried to contact the directors (their details are public information: first name, then a dot, followed by their last name at halfords.co.uk), but they didn’t care and couldn’t be bothered to respond. I was forwarded to another staff member who completely ignored me and my emails were blocked.

I have contacted Trading Standards and they agreed it is misleading and false advertising.

Amazon is considerably cheaper for products and local garages value their customers' return business.
Stay away from all Halfords services.

Very rude, ignorant staff in the Liffey Valley Retail Dublin. Go in to buy an item left standing at the counter while the 2 staff members have a laugh and joke in their own Indian language. Then when they do choose to serve me they have no manners, dump the change on the counter don't give a receipt and not even a please or thank you and still continue to talk to each other. I'd say its the worst customer service ive ever come across in all the years ive worked in retail. You seriously need to either retrain your staff or get new ones. Definitely will not recommend this shop to any of my customers.

Rude staff, took my bike to Halfords St Margaret's Leucester and the staff did not care about doing the free 25 point check which was booked, both were arguing amongst themselves and just put air in tyre and were not bothered if it was the right thing to do. No customer service or politeness at all!!!

Bought a wheel rim for a bike that only halfords supplies picked up rim but it was wrong on they give me a quick release needed a thru axle and I spent over 30 mins on shop with all assistants trying to find me a rim so left empty handed wait days for callback nothing so rang still no further forward and no callback so near 2 week later and loads off call getting nowhere cancelled order why sell bike that you cannot supply parts

Excellent service by Michelle and all the staff. Efficient and professional;
I’ll definitely come again.

Halfords 4a intelligent battery charger, used it maybe 5 times over the last 3 years, luckily I was home when I found it overheating in my van, out of warranty so took it apart to find the circuit board burnt, won't be a returning customer after this, could have easily been a van fire, would not recommend to anyone

I just visited Yeovil 'Halfords' on the Houndstone Retail Park. To say the service was awful and i am fuming is an understatement. I Went to pick up a K4 Karcher Pressure washer (20kg in weight). I was given the wrong item, I clearly asked the scruffy member of staff b4 leaving, does that contain the T5 surface cleaner and car cleaning bits, he replied with a sort of an inaudable grunt and walked off. I humped the K4 bulky box to my car, opened it in my car boot, to find, NO CAR or HOME-KIT in said box. I returned to the same scruffy staff member in Halfords (Who incidentaly stunk of B.O.) humping the incorrect 20 kg item and told him my order was incomplete, he walked away from me, out of sight, whilst I was still talking to him, without uttering a word. He then reappears with the correct Karcher K4 + Home-Kit and Car-Kit and placed it on the floor in front of me saying absolutely nothing. He then walked off and starting stacking shelves as if it was a 'job well done'. Not so much as an apology, or even an explanation. His personal hygiene and manners were non existant. I finally humped the correct 20kg Karcher Kit back to my car. I am just thankful that I didnt drive 8 miles home, to then find I had been given the wrong item. Rude, rude, rude service with a stench of B.O.

Really disappointed in the online ordering system. Ordered a pair of bike foot straps - payment was processed but the order was not made on their system. Drove all the way to pick them up and ended up being a waste of time. I spoke to their customer service and they said that they would have them sent to me, delivery covered. They ended up just refunding me. Terrible customer service.

Booked Halfords for a mobile tyre fitting. The the showed as in stock and the fitting booked for 3rd May 2026. I was supposed to get a text giving me a time on the morning and had a link to track my order. I rang at 10.00am after not getting a text and not being able to track anything about the order. I was told that the tyre wasn't in stock and that they had amended my appointment to the 7th May. No one bothered to contact me to let me know and the delay was completely unacceptable. Seems like they just take your money based on false promises and hope you'll go along with them when they alter the date. I cancelled. Since the cancellation the job is now showing for 3 tyres instead of one. Stay away and use someone decent

Ordered car battery, wrong one delivered and now into 2 days of calls and broken promises for fitting. No one arrived and no replacement. We are now promised a new date for two days away!
We are now having to cancel hospital appointments. Terrible service sending you around the houses! Still no vehicle to use and still housebound and running out of food!

A few days ago I went over to my local Halfords in Braintree Freeport, in need of a new bike brake lever, this man at the reception directed me to Scott (awesome fella). I asked Scott for some recommendations of what I should do with my broken bike lever which, he sorted me a new one in a matter of seconds. Scott has got amazing knowledge which I could tell when we started talking deeper about bikes. Scott gave me perfect advice and his customer service skills are truly amazing.