Halliwell Jones Chester Reviews 

Be careful everyone they sell you Products what don’t work with a car I brought my wife a mini convertible brought dash cam and doesn’t work because you can’t fit the rear cam because of the convertible roof. Now can’t get my money back and they want to charge me £250 to take the front one out it’s a joke car gone back they have had my equity money and deposit since November of £15000k they should of known that this would t work with this car but still sold it to me £500 plus £400 fitting.

Purchased a used Audi from Richard at the Southport branch. He was most professional and made the whole process an easy one. I would highly recommend this branch and Richard as a great sales person.

We had our 420i convertible repaired there. The amp had drowned in its boot compartment, due to water ingress. Haliwell Jones completed the job with a 2 year parts and labour warranty. 18 months later it failed and they refused to make good their very shoddy workmanship. With hindsight I wish I’d read the endless reviews about their attitude and ability. I would strongly recommend you refer your vehicle to a reputable BMW service company who care and take a pride in customer car and honesty.

I had a warranty issue at Chester branch. The Halliwell Jones cover is more comprehensive than BMWs so job was completed free of charge. The team were great (especially Peter Moorhouse in Chester who went above and beyond) and the external warranty team. Fully recommend.

Just sold a mini to Adrian of Halliwell Jones Mini Chester, due to bereavement in our family - he was excellent in all respects - mannerly, fair, straight, competent, did what he said he would do, in a timely manner.
Top class customer service, and an employee Halliwell should be very proud of -Jack Cowburn

I was really impressed with the staff, for their efficiency,and especially for the lady who gave my wife and I the courtesy car for the day, I don't know what we would have done without one.I will certainly be using the company again. Thank you for everything.

My Wife dropped her BMW off here for some bodywork repairs due to a minor accident. The work involved was to replace a door and respray one side of the vehicle.
The work took approximately 1 week.
When my Wife went to collect her vehicle she noticed a crack in the windscreen. When she questioned Simon the bodyshop manager he tried to say it was there when the vehicle arrived! My Wife had to drive the car away from the garage as they were closing. When I phoned Simon he said he would have to do an investigation, even though we had received a full check of our vehicle via email, that said there were no issues with anything when it arrived at Haliwell Jones! In the meantime my Wife was supposed to carry on driving the car with a cracked windscreen! Transporting our 2 children to and from school!! 2 days later I phoned Simon and he said they would replace the windscreen. Hallelujah!!! No apology given and we were made to feel like we had lied.
My Wife can only drive automatic vehicles and with Haliwell Jones apparently only having 1 automatic courtesy car we were made to wait almost 2 weeks. By this time the crack had got a lot worse. 27 inches long!!!
I am appalled at the service given by what you would like to think is a higher end garage.
The advice I would give to anyone considering going here is to check your vehicle thoroughly before and after they have worked on it. Better still don't use them.

I dropped my BMW 320D off to change the front & rear brake pads & a brake fluid change. (£500) I called in to collect my vehicle (which is in excellent condition for its age being lovingly hand washed & polished on weekly basis). Upon checking my vehicle I noticed that there was a small chip to the paintwork on the rear bumper showing the black colour from the plastic underneath......I immediately informed the service staff who said that she would inform the service manager....After waiting for 25 minutes & them taking photographs on their phones I was advised that they would need to check the vehicle prior condition sheet, check the cctv, speak with the technician and investigate the damage prior to them getting back to me when I would need to return to the dealership.....the complimentary pressure car wash was a waste of time also as the front of the car had dead flies and their blood still on it.
Not a patch on Halliwell Jones Warrington who I have used on numerous times without issue. I will never return to Chester again & I am very disappointed with their lack of customer service.

Dropped off both car keys for my service as I wanted central locking to be checked. Only got one car key back, advisor started questioning me whether I had dropped two off and saying no mention of Central Locking on the work sheet.

He then said, nothing i can do, I just picked this up and rushed out as it was the end of his shift - unreal. Finally found the key in the key drop-off locker - So they clearly hadn't checked my central locking either.

There is a reason I bought my BMW from Williams in Manchester when Halliwell Jones is my local BMW dealer.

Trying to contact you to obtain my Service history has been awful. Having contacted via phone, I was advised I would be sent this through by email within 2 days. Being reasonable, I left you a week to achieve this. When I chased this, for the 2nd time, a week and a half after first enquiring, I eventually got a call back. I was then advised that an email with the Service History would cost me £50. Firstly, I consider the considerable effort required to receive a simple email to be beyond acceptable.

Secondly, a charge of £50 to receive an email is, quite frankly, absurd.

Thirdly, despite the obvious obstacles that your dealership has decided to put in my way, I have received the full Service History from a local specialist, free of charge, within 2minutes of my asking.

Horrendous Service.

I have nothing but praise for Mike Lloyd and the rest of the staff at your service centre. Mike handled the check in, recall and return with the utmost professionalism and courtesy. He is a credit to the BMW marque. Many thanks once again, Steve Wright.

It’s a shame you can’t give minus stars. After our 7 seater family car was involved in a RTA, we were pleased to see the insurance were sending it to the “proper” dealership for repair as we hoped this would mean it was back on the road in no time and repaired to the highest standard. We couldn’t have been more wrong if we tried. We encountered excuse after excuse, problem after problem. They have now had our car for over 3 months which is longer that what we have had the car for ourselves! The communication is much to be desired, we have been told dates for them dates to be changed and be delayed every single time, I think so far we have been given maybe 5 or 6 different collection dates, they are inaccurate in relaying what information we have previously been told by them, no one ever seems to have a clue what’s going on, it’s just disgusting how they can operate in this manner. This is our family car, we have 4 young children and with 2 parents that makes 6… as a courtesy car we were offered a 5 seater mini, when we told them this was unsuitable due to us being a family of 6 we were reassured “oh but it’s a 4 door mini” when we AGAIN told them that a 5 seater didn’t have enough seats they told us “a mini is a suitable replacement” whether they expected us to throw a child in the boot I don’t know, but in what planet is a 5 seater mini a “suitable replacement” for a 7 seater X5? It is an absolute disgrace that they were unable to provide us with an adequate courtesy car or even offer up some sort of solution to help us out. I wonder if 2022 will be the year our car is returned to us?

Halliwell Jones BMW (Chester) - no 5 * Star Service Here!!

My car has been recalled due to 2 issues which BMW have said that they will fix, they want my car all day and do not want to offer me a curtesy car with the same insurance terms as I am on with my own car!

Instead the want me to pay to reduce the extortionate excess of £750.00 despite the reason for me needing this car being 'their cause'....

I have 1 car in my family
I have 2 children [ 1 who goes to nursey and the other who goes to school - so need to be able to get around via a car]

I have been told by them that EVERYONE has to pay the excess on a curtesy car because their cars are expensive and new, which for me is not acceptable...

I am not bothered what 'everyone' has to do, I am bothered that through no fault of my own, my car is being recalled meaning I do not have a car to use, I am being offered a car with an excess of £750 if there was any accident or prang in it... this is not acceptable.

So I am forced into paying for something that I do not agree with, in order to get my car repaired... When I explained my circumstances the girl I spoke with was really not interested, just repeated that this is for 'EVERYONE'.

We bought a used X5 recently which had to go into the dealer after it’s first 100 mile+ run ended with a failed EGR cooler and a low coolant warning. A week later the car had to go back in for a gearbox issue which is still unresolved. VERY disappointing,

On a par with Redrow for having the worst customer service I have ever experienced. They should be shut down, simple as that. Sold us an awful 520d touring, problem after problem and they couldn't care less. Sold us the car when it was on a recall for being a fire hazard but didn't mention that when we were stood there with our 1 year old and my partner ready to give birth to our second any day. We've been told lie after lie. You expect BMW to be expensive but I've literally had them try and sell me tyres that are double the price of the same tyre from ATS. They are completely incompetent when it comes to repairing the car. They couldn't diagnose issues after having the car for weeks that other garages have figured out in minutes. When fixing a problem we've had them damage the paint work.....and then deny any responsibility. The list is endless for issues we've had with them. As others have said, they do not care, they will not put anything right, once they have your money you won't see them for dust. If you want a BMW and Halliwell Jones Chester are your closest dealer......just don't even think about going there. Travel to another dealership that will value your custom. We all know that things go wrong but when they do, believe me, you don't want to have to phone up Halliwell Jones.

Bought a 340d and within 11 days of owning the car it broke in Stockton and bmw assist had to recover the car to local dealer. Since having the car back the alarm has been going off at night randomly so I informed Peter moorhouse I would like him to swop the car for a like for like or I’m rejecting it. (This is all within the first 30 days of ownership) His reply was his manager would only look to swop the car or refund it if the car had a major problem with the engine etc and just fobbed me off. This man comes over very nice and nothing is too much trouble when he’s taking your money but when something go’s wrong he not want to know so be warned!

It’s the law within 30 days halliwell Jones has to do as I’ve requested. So if they want to run up a legal bill before they decide they have to accept rejection as I now won’t deal with them for another car and the offer to swop the car is no longer an option well so be it.

Bought a mini from warrington after having run jags for the last 15 year's wanted to downsize and found it not for me decided to try a bmw so contacted Chester with a view to buying a 420i grand coupe mat did a fantastic job and made me and the wife feel very welcome and thanks to the rest of the team that looked after us

i bought a new 3 series a few years back, as ever was sold numerous add ons. but when you try to use them (service pack in this instance) HJ find a way not to honour them. the paintwork insurance they also sold me was a nightmare too - but that's a different story. my advice would be not to buy ANY add ons and be wary of their 'slick' sales people. only interested in their commission, not customers. no interest in resolving my complaint Mr Green.

I just want to add a little review as Theo has really looked after me..nothing was too much trouble...he always made the time and effort to put the C in Customer Service and is a great asset to Halliwell Jones Two Mills on Parkgate, Chester.. he goes that extra mile.. if you want a new/used mini from this garage make sure you book an appointment with Theo.

Bought a 1 series in may 2019 first issue with the car was just 4 months after purchase. This car has been back into haliwell Jones more times than I can remember with numerous issues. And each issue ‘cannot be found’ according to haliwell Jones. The customer service is absolutely appalling! They are happy enough taking thousands of pounds off you when purchasing the vehicle but don’t want to know when it comes to any issues with the vehicle. Very disappointing and has put me off EVER purchasing a bmw again! My first and definitely the last. I’ve explained that the vehicle is not safe for me to drive and I’m being pushed into a corner to collect the vehicle when it is not safe. Do your research before purchasing from this company!!