Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... See more
Company replied
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Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... See more
Company replied
I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... See more
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... See more
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... See more
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
United Kingdom
Asks customers to review
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Replied to 80% of negative reviews
Typically replies within 48 hours
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After searching online for timber I found this company. Great choice, with explanations regarding timber grades etc for non-woodies like myself! I also found their prices for what I needed significantly cheaper than local timber merchants, even with delivery charges - not sure how that works. Delivery was quicker than expected. The timber's great, just what was needed. Good products, price, service, fast delivery. Thanks
Faultless transaction - except for one rather important detail ... Why deliver on 31 August when I specifically requested EARLIEST delivery on 1 September, because I knew no-one would be home on 30th? Luckily I happened to be 5 minutes away when the call came from the delivery man.
Silly oversight as a result of over-efficiency?
You are forgiven ... more business to follow over coming months.
Excellent product, excellent pricing!
Fantastic delivered on time with a great friendly service
Great product (25mm marine ply), really good quality.
Original damaged.
Best customer service ever, they completely owned the issue and in response to me saying it was urgent I got the replacement the following day.
Outstanding.
Very helpful and friendly had an issue with 1 bit of my order which was sorted straight away, very grateful
Very good product at a reasonable price.
The only thing I marked them down was because of the lack of communication about the delivery date and time.

Reply from Harlow Bros
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging.
Looked online at several suppliers eventually checking Harlows.
Found decent 3.6m lengths of 9x2in equivalent boards at what I think is a good price. One board was a little bit warped however 2 lengths were allowed for cutting smaller pieces so no problem to me. Delivery was reasonably priced.
I did not receive a call to confirm delivery as it says on web site but I was going to be home anyway.
It does give option during ordering though for delivery requests which I didn't make use of.
Delivery driver fine with off loading.
So 5 stars for this purchase.
No I am not connected in any way with this company..
Modest order of wood was despatched by courier and arrived the next day, good efficient service from Harlow Bros
Ordering online easy, goods purchased good quality (trellis) and deemed reasonably priced for this. 4 stars as not delivered on day promised (Friday). When telephoned (Saturday) for reason was advised order was out for delivery that day; still didn't arrive. An email also sent couple of days before expected delivery requesting eta of delivery was not replied to. Order arrived Monday with no notification beforehand. Delivery man advised he only works Mon-Thurs and Company knew that.

Reply from Harlow Bros
Used Website to select and pay for my order. Items were delivered on agreed delivery date. Simple and straightforward experience. Thank you.
Easy to order. Good quality. Delivery prompt and very friendly. I couldn't fault the service.
Cheapest skirting boards I found fast delivery would definitely recommend
Thanks
Ordered on a Sunday night. Got a phone call first thing Monday morning to organise delivery. Delivery was spot on and the driver very polite and helpful. Wood is in great condition and reasonable price.
I’ve used Harlows before and based on this experience will use them again.
Great job - thank you
Found Harlow Bros very competitive price wise, ordering and delivery very straightforward.
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