Harlow Bros Reviews 

271
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... See more

Company replied

Rated 5 out of 5 stars

I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... See more

Rated 5 out of 5 stars

The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... See more

Rated 5 out of 5 stars

Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... See more

Company details

  1. Lumber Store

Written by the company

The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.


Contact info

4.1

Great

TrustScore 4 out of 5

271 reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(271)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After searching online for timber I…

After searching online for timber I found this company. Great choice, with explanations regarding timber grades etc for non-woodies like myself! I also found their prices for what I needed significantly cheaper than local timber merchants, even with delivery charges - not sure how that works. Delivery was quicker than expected. The timber's great, just what was needed. Good products, price, service, fast delivery. Thanks

September 6, 2022
Rated 5 out of 5 stars

Early delivery

Faultless transaction - except for one rather important detail ... Why deliver on 31 August when I specifically requested EARLIEST delivery on 1 September, because I knew no-one would be home on 30th? Luckily I happened to be 5 minutes away when the call came from the delivery man.
Silly oversight as a result of over-efficiency?
You are forgiven ... more business to follow over coming months.
Excellent product, excellent pricing!

August 31, 2022
Rated 5 out of 5 stars

Great product, excellent service

Great product (25mm marine ply), really good quality.
Original damaged.
Best customer service ever, they completely owned the issue and in response to me saying it was urgent I got the replacement the following day.
Outstanding.

August 26, 2022
Rated 3 out of 5 stars

Very good product at a reasonable…

Very good product at a reasonable price.
The only thing I marked them down was because of the lack of communication about the delivery date and time.

August 29, 2022
Harlow Bros logo

Reply from Harlow Bros

Hello,
And thank you for placing an order with Harlow.
In your order confirmation it does state that your order will be delivered on the date requested unless the team contacts your to let you know of any amendments.
In this case we delivered on the date requested by yourself, and we are happy to hear that your felt that the product was of good quality and the price reasonable.
Thank you for shopping with Harlow.

Rated 5 out of 5 stars

Garden project

Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging.
Looked online at several suppliers eventually checking Harlows.
Found decent 3.6m lengths of 9x2in equivalent boards at what I think is a good price. One board was a little bit warped however 2 lengths were allowed for cutting smaller pieces so no problem to me. Delivery was reasonably priced.
I did not receive a call to confirm delivery as it says on web site but I was going to be home anyway.
It does give option during ordering though for delivery requests which I didn't make use of.
Delivery driver fine with off loading.
So 5 stars for this purchase.
No I am not connected in any way with this company..

August 27, 2022
Rated 4 out of 5 stars

Quality goods but poor transparency regarding delivery

Ordering online easy, goods purchased good quality (trellis) and deemed reasonably priced for this. 4 stars as not delivered on day promised (Friday). When telephoned (Saturday) for reason was advised order was out for delivery that day; still didn't arrive. An email also sent couple of days before expected delivery requesting eta of delivery was not replied to. Order arrived Monday with no notification beforehand. Delivery man advised he only works Mon-Thurs and Company knew that.

August 19, 2022
Harlow Bros logo

Reply from Harlow Bros

Hello,
Thank you for ordering with Harlow and we are pleased that you found the process easy and the product of quality and at a good price.
We shipped your order on a next day carrier and we apologise that they did not meeting their criteria. We have taken this up with our account manager and hope you will shop with us again in the future.
Thank you and take care.

Rated 5 out of 5 stars

Ordered on a Sunday night

Ordered on a Sunday night. Got a phone call first thing Monday morning to organise delivery. Delivery was spot on and the driver very polite and helpful. Wood is in great condition and reasonable price.
I’ve used Harlows before and based on this experience will use them again.
Great job - thank you

August 23, 2022

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