Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... See more
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See what reviewers are saying
I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... See more
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... See more
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... See more
Company details
Written by the company
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Contact info
United Kingdom
- www.harlowbros.co.uk
4.1
Great
271 reviews
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Replied to 80% of negative reviews
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Had to do multiple phone calls to get…
Had to do multiple phone calls to get my delivery and they have missed the delivery day anyway although my order was placed almost a week before.
October 28, 2022
Reply from Harlow Bros
Good Afternoon,
I hope you are well?
Our Management team at Hinckley inform us that on the scheduled day of your order's delivery the branch team at Hinckley depot contacted you to ask if you would accept your delivery later that afternoon or if delivery the next morming was acceptable to you.
It was agreed that the next morning was acceptable and the delivery was conducted as agreed.
The team at Hinckley were not aware of any issue that this caused, but if it did then please accept our apoligies, and in turn our thanks collectively from all of the team for your custom.
We very much hope to hear from you again.
Thank you and take care.
Simon
Harlow Timber Group
Perfect
Perfect. Ordered plywood that cost considerably less than if I were to go and pick some up from Wickes. It was delivered overnight and very well protected for shopping with corner protectors and wrapped up.
Will definitely use again. Thankyou
October 18, 2022
Unprompted review
Online order
Online ordering was straightforward, the delivery arrived earlier than expected and the wood was very well wrapped to avoid damage.
October 6, 2022
Very happy with the whole experience
October 5, 2022
Delivered on time
Delivery arrived on the morning that was booked.
Not a complaint but would be nice to get a delivery confirmation text the day before with AM or PM. Rather than order acknowledgement with " if we don't call you it will be delivered on date booked " . Harlows never heard of missed calls!!
October 5, 2022
Very easy to order on line great …
Very easy to order on line great delivery service will be happy to shop with them again
October 4, 2022
Product as described
Product as described, Delivered on time and sorted out a query we had . Would use again .
October 11, 2022
On time good value for money
Deliver on time driver very friendly I'm very happy with my wood beams
October 7, 2022
Items delivered on time and the driver…
Items delivered on time and the driver was very pleasant.
October 5, 2022
Great Rapid service
September 29, 2022
First time ordering online…
Went to pick up my order very helpful people timber was longer than I ordered because of lack of stock but staff cut it so that it would fit in the car
September 30, 2022
Good old customer service never fails
October 7, 2022
The delivery charge was high.
The delivery charge was high.
One of the trellis panels was not sawn off flush with the horizontal beaten. Otherwise, the quality was good.
September 29, 2022
All round great buying experience.
September 21, 2022
Not entirely smooth but still worth five stars
I've often collected timber, etc. from Harlow's stores but this was a first time delivery. Not entirely smooth. Delivered a day later than originally requested. One item missing but delivered promptly early next day. All was well in the end and good, helpful customer service throughout and good quality timber of course. Just a final comment - having spent much time working out precise lengths of timber required and entering the precise quantities into the well-organised online form - most of the items delivered bore no relationship to the lengths requested. But no matter - all's well and still worth five stars.
September 30, 2022
Couldn't have been easier
I reserved items - 2 pieces of trellis - online & collected them the following day. The trellis was exactly as expected & the collection process was easy.
September 29, 2022
Perfect in every way
Perfect in every way, best value for money, on time with delivery and easy to navigate through the website.
No dramas, it’s exactly how it should be.
September 30, 2022
Fantastic service
Fantastic service, online ordering was easy, when speaking to these guys on the phone, they were ace! And the delivery guy was spot on.
Also the prices were the cheapest around, so happy all round!
Cheers! :)
September 7, 2022
Good product and prices
Good product and prices, just a shame I couldn't get at my local branch. Very good friendly service and good click and collect.
September 2, 2022
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