Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... See more
Company replied
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See what reviewers are saying
I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... See more
The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... See more
Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... See more
Company details
Written by the company
The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.
Contact info
United Kingdom
- www.harlowbros.co.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Click and Collect
Used on line service which was simple and easy to complete. Set up for click and collect and as promised my order was ready for collection after 4 working hours.
Would recommend this process along with value for money and would definitely use again.
November 29, 2022
Easy to order online
Easy to order online. Wood quality good. Delivered on date promised.
December 1, 2022
Good website
Good website. Good service. Product as described. Good price. The depots are also great, very helpful staff. Good selection of quality timber.
December 1, 2022
Good quality product and efficient…
Good quality product and efficient delivery at a reasonable price
November 29, 2022
Excellent service right to my workshop…
Excellent service right to my workshop door. 8'×4' ply and stripwood. Highly recommended. Nick, west Cornwall.
December 7, 2022
Unprompted review
Online Shop order
Online Shop order. I made the order online and collected it 4 trading hours later. The staff were very friendly, and the service was efficient. (I was confused by the email that I received 5 days later to confirm that my order was ready for collection.)
November 25, 2022
You did a great job
You did a great job , thank you , I may need more next year , so hopefully I will be in touch soon. Thank you again for a great service
November 29, 2022
I asked for delivery on the Saturday…
I asked for delivery on the Saturday but was told the courier didn't deliver on Saturday, at 8 am I got a message saying the delivery would be delivered, twenty minutes later I had taken delivery of very well wrapped and great quality Ply wood. I am very happy with my purchase and delivery. Thanks Tony
November 26, 2022
Delivered two days earlier than…
Delivered two days earlier than requested. Measurements were somewhat misleading to a non trade person
November 28, 2022
Reply from Harlow Bros
Hello,
How are you?
Thank you from the whole team for ordering your requirement from Harlow.
We are on hand through our published channels: Tel: 01509 274198 & Email: websales@harlowbros.co.uk to assist with advice prior during or after your order has been completed.
Thank you again for chosing Harlow
Take care
Simon
Harlow Timber Group
Good price and good choice of products
Good price and good choice of products. Great showroom run by very pleasant and helpful staff.
November 25, 2022
Great customer service !
Great customer service !
Good quality products great delivery service
Overall I will recommend this company !
December 1, 2022
Delivery was on time and good…
Delivery was on time and good communication for the office.
November 25, 2022
Delayed delivery dates, shocking.
Not happy at all, I placed the order for it to arrive on Wednesday, then changed to Friday, then changed to the following Friday, which completely throws my job completion out the window and I’ll be losing money on it. Even had an email saying it would be delivered on the 30th and now not until 2nd December when I’m away!! Definitely wouldn’t recommend and would avoid, very disappointing!
November 30, 2022
Unprompted review
Reply from Harlow Bros
Good Morning,
I hope you are well?
We apolgise that we had to contact you and move your order by 2 days due to being let down ourselves with supply. We have paid an additional fee at our own expense to provide your products on Friday the 2nd on a pre 12pm delivery service to ensure that you are not away and are at home when your order is delivered.
Thank you again for using Harlow for your requirement, and have a great break.
Take care
Simon
Harlow Timber Group
Delivered on time
Order was delivered on time when specified. Quality of the product was great and to specifications
November 2, 2022
I ordered skirting boards and they…
I ordered skirting boards and they arrived absolutely battered. All the packing was ripped, the boards were all scuffed and scratched. They were in no fit state to use at all. I emailed the company about the delivery as it says to if you have a problem on the invoice. I emailed pictures and my experience to hear absolutely nothing back. £220 gone.
October 25, 2022
Reply from Harlow Bros
Good Evening Ms Crowcroft.
We have just spoken on the phone and I explained that we had tried to call you during the week and also had sent emails asking if you wanted replacement items or a refund but we had not recieved a response.
Having just got through to you today we have issued you with a full refund as per your request.
Thank you and take care
Simon
Harlow eCommerce Manager.
Easy to use web site that lets you…
Easy to use web site that lets you click and collect. Great choice of products not available at the usual DIY outlets - at a better price as well.
Order on time and picked up with no issues.
October 25, 2022
Very efficient
October 24, 2022
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