Harry Potter Shop Reviews 

If I could give 0 stars I would! I ordered a Gryffindor Quidditch Jumper, and instead have received a fake pair of Rayban sunglasses worth 10 USD. I have contacted the company on 2 occasions via their “contact us” page and received no response. My email and phone number was all over the outside of the packaging. Will certainly not be ordering from them again.

I made a near $400 purchase of multiple items and then received a completely different order Uber somebody else's name. I realized i can't find a phone number anywhere online or in the invoice so I message them. After receiving a return slip and sending back the wrong item, I get no response for weeks until finally somebody send me a message saying they're finally on their way. One my items arrived I realized that the ties are polyester, but when I placed the order they were advertised as silk. Who even does that? I would've still rated 4 stars if they sent the wrong items and sent the correct ones quickly, 3 for taking a while to reply but still getting the items, but what kind of company changing it up like that just makes me so uneasy to ever recommend to anybody else.

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Wand arrived in great condition and didn't take too long to come in the post.

I have ordered the chocolate frog with the personalised card for a present. Even though I chose how I want the personalised card, the shop zoomed the photo too much and cropped it in that way that the face is not fitting to the card. As a result I have a present that can’t be used. As soon as I received my order, I contacted the Harry Potter shop but still there is no feedback. Nobody contacted me since then.

I am highly disappointed because I lost a lot of time and do not feel any support and attention to help from the shop.

I've used the store a few times and deliveries are slow, however this time my order (a Hogwarts acceptance letter) was sent promptly but incomplete. I contacted the website and was advised a replacement would be sent straight away. This was weeks ago and despite chasing and being told time over that a new one will be sent, nothing. Very disappointing as there are "knock off" versions on Etsy that I could have used but thought the official store would be more reliable

Ordered a package and was delivered to a stranger (it never arrived to my door and it was marked as delivered). They don't take responsibility and even ignore any attempt to contact them. Really shady company.

The items arrived very quickly once I was able to make the order, they seem good quality and the price is okay once you account for the Harry Potter premium, so overall I'm pleased.
Two irritants though:
Firstly, at the time of writing there is some sort of glitch on the website so it won't add items to the basket. I've experienced this on three different machines using different browsers in different locations, and it's been going on for at least a week. The only way I could make it work was with my phone.
The second gripe is that this was one of the worst cases of overpackaging I have ever seen. I ordered two ties, they arrived in an A3 size hardback envelope, which was at least twice the size it needed to be, but absurdly was inside another even larger envelope. Wasteful, costly, and inconvenient for an order that should have fitted through a letterbox.

I purchased a robe for me without issue, and it arrived quickly. I decided to purchase one for my mom a week or so later - purchased on a Friday evening. Monday, I get an email that says "We can confirm that your order [order#] has been canceled." Of course, I am dumbfounded as to why it was canceled, and there is no number to call to inquire. I used the form that says they will respond in 3 days time. With no response, and wanting to ensure I got the robe in plenty of time to be able to get it fitted properly somewhere, I bought another one on Thursday. I was hoping to understand why this happened, but now I am more concerned about getting the robe in time.

UPDATE: I found through the Shop App I could reach out to the company via messenger. I did so Thursday and received a response back today (Friday) that the customer service team would reach out to me same day. It seems the product was out of stock and that is why the order was cancelled. Luckily, a new shipment arrived so my second attempt at the order will go through.

I ordered a set of personalized robes and as soon as I completed my order realized I had ordered an adult M instead of a child's M. I searched for contact information to correct the problem. No phone number exists. No way to cancel the order online exists so that I could correct my mistake. The only contact is an online form, so I filled it out. According to the email time stamps, it was literally 4 minutes after I ordered that I contacted them to make the correction. They didn't respond for a few days and then only said "no exchanges or returns for personalized items". I told them it wasn't an exchange or a return, as the item should not have been personalized yet in the 4 minutes it took me to communicate my error. I got no response to that and now the giant robe is set to show up today. My kid won't grow into this for 10 years. I corrected my mistake in a timely manner. I'm going to refuse delivery and run my credit card for a charge back, as it is not my problem that they have no phone number, no cancel order option, and no way to contact them but a form that they don't check for days at a time, but what a hassle.

Update: To my surprise, the company has issued a full refund and told me to keep the too-large robes. Based on the very short "no exchanges" email from before and prior reviews, I did not expect that to happen. I am still upset at the very low functionality of the website being no way to cancel or change an order without sending an email that they may or may not read in a timely-enough manner, but the response here for the full refund plus robes (albeit that won't fit for a decade) was above and beyond and I feel a bit poop for posting a 1-star review before.

Exorbitantly priced. Lost my shipment the first time. Replacement shipment required ridiculous paperwork including proof of address for a 6 year old. Customer service did nothing to help the situation and in most cases, did not even respond to emails. Do not recommend!

I ordered my Vintage Hufflepuff Scarf, it got dispatched, it arrived. DONE!

All of the negative reviews here were all before, on or just after CHRISTMAS where every single delivery service were experiencing delays because it was CHRISTMAS during A PANDEMIC!!! Likely Harry Potter Shop were experiencing staff shortages. These reviews are just a lot of rage and lack of understanding of what's actually happening.

Maybe I got lucky, or maybe this shop works just fine and people need to realise things can't always go smoothly!

I’ve ordered twice from them. Once for jumpers and other merchandise and once for various sweets and chocolates. Both orders arrived within 2 weeks to Australia. Never any damage and packaging in great condition.

bsolutely awful customer service
Ive been waiting 2 Weeks for my order. Support does not help me

Waiting, waiting, waiting to her Butterbeer derved. Nothing Works. Her med the responsibel! Se are here to experience not wait

Honestly I read the reviews on trust pilot after placing an order for one quidditch jumper and two personalised items (tri wizard jersey and the personalised hogwarts letter). I brought these as a present for my girlfriend who loves Harry Potter and I’m giving them to her on holiday. I fly out on holiday this weekend and placed the order last Friday. So when I read countless reviews of items taking much longer than expected to arrive I was absolutely gutted to think they wouldn’t arrive on time.

I have to say they surprised me, customer service team responded to my worries within 24 hours, the items arrived today (within 5 days of placing order - including the personalised items). Couldn’t be happier honestly - thank you so much!

I’m guessing the bad reviews are because of a busy Christmas period but definitely one happy customer here (=

Absolutely love everything i ordered! Items arrived in less than a week in prefect condition. Thank you, i will definitely shop again. Super happy customer. Love the scarf, butterbeer, notebook and gloves!!!! Thanks for existing, Harry Potter Shop.

Excellent service, product came within days and I don't even live in the UK. Any questions I had were answered within hours. Love the product will buy again (: 🤩

I bought about £150 worth of items for my girls for Christmas.
Most items were ok if rather expensive but one pair of pyjama bottoms was cut very skinny in the legs and I wanted to return them.
Despite numerous emails and messages on Facebook they have not responded to me.
Edit, they emailed me 3 weeks later and said they would honour the return past its 30 day window.

Ordered a child's jumper, and received an adult one of lower value, with no invoice / packing / returns information. Tried to contact them through their online form, as their FAQs refer to a returns slip, which I didn't receive. Not holding out any hope at all. Just wish they had live chat or an inbound phone number. Feels like a really dodgy company.