They lie about UPS not receiving the package and they give you a runaround for weeks. I ordered something on June 22 and they keep telling me it’s not their fault. UPS hasn’t scanned the label. There... See more
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Ordered Chocolate Frogs, they do not care if they melt during shipping. They don't even bother to protect them with ice packs or give you the Option to do so. Apparently some where on their FAQ page... See more
Absolutely ridiculous service. Ordered item a week ago and they haven’t even posted it yet. Postage says 7-10 days so even when they do deign to put it in the post it’s not going to be here for Chris... See more
Never buy here! It’s a scam. Items arrive late, without package, damaged, are cheap rip-offs. Customer service doesn’t exist. No questions are ever answered. When asking for a return address, I receiv... See more
Company details
Information provided by various external sources
Harry Potter Shop offers gifts from the wizarding world, including apparel, collectibles, accessories, and more at HarryPotterShop.com. Muggles and wizards welcome!
Contact info
West 30th Street 115, 10001, New York, United States
- www.harrypottershop.com
2.0
Poor
65 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Long response time from customer support
I ordered two items from Harry Potter Shop.
The package was sent in a relatively timely manner, however when receiving it I realized that it contains wrong items (one of the items was sent twice).
Trying to contact their support with no success over the last week.
Update: eventually got contacted by customer service and got a refund for the wrong item I received
November 23, 2020
Unprompted review
I have had a bad experience with the Harry Potter shop
I have had a bad experience with this company. I bought 2 items and still have not received one and have had no updates or tracking to know when my second item will be received.
Strangely, we received the t shirt which was personalised first. I requested a larger size in an email 2 minutes after sending my order as I saw people say the shirts are very small. This was never addressed and the shirt received was too small. I stupidly paid to express mail the t shirt back as a letter that came with the shirt said I could return it for an exchange or refund if I was unhappy " for any reason". I have now learned that the Returns area refused my package! I am trying to follow this up but with less customer service ( it seems) that staff are in no hurry to answer calls or respond to emails. I live in Australia so time differences ad to complications of matching the so called opening hours of the shop to actually speak to a person.
So poor and very confused about why they would not even accept my return. Why does a company say they will refund or exchange and item " for any reason", when they refuse to even accept a return sent at great expense??
They have left me angry and disappointed.
Elizabeth Warren
September 27, 2020
Unprompted review
Never received my photo!
Never received my photo!! Terrible customer service
July 20, 2020
Unprompted review
The kids like it
November 3, 2019
Unprompted review
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