Harry Potter Shop Reviews 

DO NOT USE. Absolutely dreadful customer service. Like so many reviews on here (that I wish I’d read before Christmas) unbelievable that it’s an official store not a con shop. My order was placed on the 5th of December (“guaranteed delivery for Christmas if placed before the 16th”) and wasn’t marked as dispatched until the 22nd. No tracking information or even the name of the courier given. It’s now 8th of January and seen nothing of my order, yet they manage to take the money out of my account fast enough. I’ve sent 2 emails from the website because there’s no telephone number at all anywhere (if you go on the WB website it says all phone lines are outbound only) and nobody has replied to either, even though it says they’ll be responded to in 7-10 days. Absolutely appalling and has ruined my Christmas to be frank, I was so happy with what I’d ordered. No apparent way of escalating complaints so I’ll be going to the bank and reporting it as fraud.

My son asked to spend his Christmas money online with the Harry Potter Shop. The xl sized sweatshirt was tiny (really really small). Why is it so difficult to place a return - no instructions in the package, no instructions on line so you have to email and wait for them to reply - very unprofessional

Worst customer service I've ever seen from an official store, personalized order was late and when it finally arrived had the information of another person printed on it considering my details where on and in the packaging on 3 separate pieces, not to mention 7-10days to reply to an email complaint,currently on number 5 without correspondence absolutely terrible definitely will not buy again

Very slow order processing and postage. Still got no postage confirmation or tracking details for 3 orders I placed either side of Xmas.

Absolute con!! Do not order from here!! Read all these reviews first - I’m kicking myself that I didn’t. You would think it was a dodgy website not the official Harry Potter shop. Website said order before 17th December for guaranteed Christmas delivery. I ordered on the 12th and guess what, my order hasn’t arrived. But my money has been taken. These were supposed to be Christmas presents. Disappointed is an understatement. I’m angry!! No way of contacting them - they say on their faqs there will be a tracking number on your order email - outright lie!!! There’s now way to track your order or to even contact them. How this website is still allowed to run is beyond me. They are thieves!!!

Appalling. Avoid dealing with these people.
They sent a Gryffindor trunk with the wrong initials on it, which was meant as a Christmas present for my Harry Potter-mad young son. I have let them know the situation by email and message numerous times, with plenty of time to rectify the situation. It was their mistake as the order form I sent showed the correct initials required.
It is now Christmas Eve and I've heard nothing, not even an acknowledgement of the situation.
I am going to have a very disappointed young boy tomorrow morning when he goes to find his main present and it isn't there. I can't give it to him as it is.
For a large known company selling items from such a well-known franchise this is not good enough.
As soon as they realised the mistake, they should've gone all-out to rectify it and make sure there was no disappointment, but obviously one person in a town far away is an irrelevancy to these people. They have had time to redo a trunk and send it out by next-day delivery. It's called customer satisfaction.
But it's not even possible to get someone on a phone, or even a webchat to try and get something done.
Their stock reply is that they will deal with any query within 7-10 days. What good is that in the run-up to Christmas?
DO NOT deal with the Harry Potter shop run by Warner Bros. They have no idea. Heartless and with no idea of customer care and satisfaction.

Ordered 3 things on December 11, UK to UK shipping and still nothing. No answer from the customer service team, no tracking available. Guaranteed shipping before Christmas? I say false advertising. I really hope the items will arrive one day, but we definitely won't order from them again.

My order still not received ordered it 14 December
My children will be so upset
A big company like this is it disgusting so many children are being let down this Christmas come on Pull your socks up and make these children HAPPY

do not purchase

Ordered a lot of presents for Christmas for my kids and it looks like they aren't coming

this comes with a guaranteed Christmas delivery, what a lie, but all they have done is take my money and cause me a lot of stress knowing my kids aren't getting many presents now

their updates are shocking, 10 odd days processing, now 10 days saying shipped, it says its purpose to give you a tracking number, that's a lie

the app you have to use to look at the order, the contact email goes to a no reply email and bounces back, how can they not notice that

emailed them 14 days ago, no reply so far, they are crooks, no way of contacting them, emails aren't replied to, I now am having to report them to the Business Ombudsman as it is a scam, a company needs to have customer service and reply, these crooks don't

process of charging back now through bank and think of how to tell the kids

merry Christmas

Ordered from Harry Potter shop waited over a week with money pending to be taken from my account no email of dispatch just one to say my order was being processed ,then 9 days from ordering the money was returned to my account but no email to say what was going on, tried to contact the company but only way you can contact them is via emails that they never answer to find out what was going on. As you can guess there was no reply, so I assumed they couldn’t for fill my order and returned payment. A few days later I look at my banking app to find that not only have they not sent my order but have also taken 3 times the amount (3 payments of the same amount) out of my account leaving me overdrawn, I haven’t got a clue how I’m supposed to get my money back when they don’t reply to emails and there’s no other way of contacting them, furious to say the least. I actually thought buying from such a big company that I was safe from being scammed, how wrong was I. AVOID AVOID AVOID, Don’t waste your money even ordering from this company.

I ordered my daughters Christmas presents in good time, allowing for the 7-10 day for shipment plus shipment time. 3 weeks later it’s not been shipped and the only way to contact them is via a contact us form. This creates an auto response email saying they will look into my query within 7-10 days!
Guess she won’t be getting her presents in time

Placed my order on 29 November, received an email on 6 December to say it had been dispatched and to date (20 December), nothing has arrived. I wrote an email (as there’s no phone number to call) on 15 December to ask where my order is and no response received. Might not be surprising since their auto response reads: “Our team endeavour to respond to enquiries within 7-10 days. This mailbox is not manned Saturday to Sunday”. I think that is a ridiculous response time to deal with complaints when they are hardly a small company and are happy to take your money in an instant. Wish I had seen these previous reviews before I had ordered as I would definitely have thought twice and ordered HP presents from somewhere else instead.

Placed order 27th November. Still not dispatched and no response to four messages sent at various times. Absolutely shambolic service. Would never have bought if there was any uncertainty about delivery before Christmas and now it is too late to make alternative arrangements. No phone number anywhere I can find either.

Absolutely ridiculous service. Ordered item a week ago and they haven’t even posted it yet. Postage says 7-10 days so even when they do deign to put it in the post it’s not going to be here for Christmas. Contact option on website says invalid email address even though it’s correct so can’t even contact them to get an update ! Facebook message ignored - very disappointing

Do not use! awful place to order from. still waiting for my order after almost a month. Nothing would make me order from them again. they do not reply to emails and have stolen £59.95 from me.

Don't bother using these Fools, placed a order still not received weeks later, I did however receive a order ment for someone else, still waiting for it to be collected I guess once they have your money the don't care, the order I received is 5x the value of my order I imagine there is a very disappointed kid somewhere because these people just don't give a monkeys, there is no phone number to call customer services only a email address that they say takes 7+ days to reply and when they do they are as much use as a chocolate fireguard really people avoid using this company it may be official but its also incompetent and not fit for purpose

Absolutely awful. Do not risk ordering from these guys!
I thought with it being the official Harry Potter shop Id be safe but really it’s the worst Place ive ever ordered from.
I ordered 2 wands for £64 a few weeks back. They arrived in a big bag not packed well and all damaged. There’s Noway to contact them, no email address and no phone number and they don’t reply to Facebook messages. The contact form on there website also doesn’t accept any email address I enter so doesn’t work.
I had to do a chargeback through my bank. My daughter then wants to reorder them as they are the only company that sell the wands she is collecting. I say ok we will risk it. We do the order and the money is pending from my bank then suddenly 5 days later it’s no longer pending my account and I notice the wands are now sold out online. No form of contact to explain it either. Now I’m not sure if the order will still go ahead and leave my bank and no way to ask them!

Edit: so I spoke to my bank and they told me that Harry Potter shop had canceled my order. They reassured me I could reorder elsewhere so I went to noble collections (very recommended but the way)
Anyways days later the wands arrived and the funds managed to leave my account! This was 2 weeks after I ordered and after the funds had disappeared from my pending!
I’ve finally found an email address kindly given to me by another Harry Potter fan but they aren’t replying. I am now £96 short with duplicate wands I don’t need and I have no way to return for a refund. I don’t even know what to do anymore.
One things for sure I will never ever ever order from the Harry Potter shop again.

New edit: I don’t even know how to word all of this, it is now weeks later. I still have no way to return the wands, I had managed to get a returns address as they finally replyed to me however the post office won’t accept it because it’s a handwritten freepost address. Harry Potter shop have no returns labels when actually post offices no longer accept ‘freepost’ handwritten on, it needs to be a returns label with a licence number. They are again not replying to my emails, it’s been 3 weeks since there last reply. I have emailed 3 times since then.

I am now left with 3 unwanted wands and I’m down £96 with my bank and no way to return and guess what…. They are now fighting to get the previous £64 back for the damaged wands and stated to my bank that they have had no form of contact from me!

So all in all I’m likely going to be left with 2 damaged wands 3 unwanted wands and £160 down!

Please I beg you DO NOT ORDER FROM THE HARRY POTTER SHOP.
I KNOW THEY ARE OFFICIAL AND ITS HARD TO BELIEVE REVIEWS ESP SEEN AS THEY ARE THE OFFCIAL SHOP BUT I PROMISE YOU, YOU WILL ABSOLUTELY REGRET IT IF YOH GET ANY DAMAGED ITEMS OR WANT TO RETURN.

Wonderful experience, the time of shipping was quick, not even a week and yet a few items were personalised, ignore the reviews calling it a scam, they're fast and reliable

At the end of 40 days of waiting my order, they say that ist no possibel to do shippment to Spain and no more explicatio.
Thanks harrypottershop

I am very disappointed with my Harry Potter experience so far as I have just ordered some items for my daughter's birthday. I thought 8 days would be enough time to receive the order in time however, I have only just found out that their despatch time is 10 days before the item is even delivered with only a standard delivery option. As a result, I am going to have a very unhappy daughter on her birthday next week.
It is so sad that a brand focused on children would offer such poor service. I will not recommend the Harry Potter Shop to my friends.